Hi,
I understand what you mean and I made a notice to our developers about this, also I note it as a suggestion and if this has more requires it will be add in our theme.
Thank you for your understanding!

Hi CountryCaller, for Newsmag theme you can use the plugin that we provide, this is the Newsletter plugin, this can be set ass in our guide from here https://forum.tagdiv.com/the-newsletter-plugin/
Hope this will help you!

Hi,
I just tested the link and for me the menu is open -> https://i.imgur.com/ZKtNGhd.png is this problem on all amp version or only for specific posts/pages ?
Thank you!

Hi,
I just inspected this problem on android (for the moment I can not test it on iPhone, because I do not have one), and for android is displaying normal. I sand the website link to a friend that has the latest iPhone to see if the website is ok.
Once that I have an answer from hem, I will let you know.
In the mean time, please check the retina logo, and see what is happen if this is set and when this is removed. -> https://i.imgur.com/L55GTxI.png
Thank you!

Hi,
Our developers are working for an update for this problem, I think that first the update will be release for Newspaper theme and after few days it should be done for Newsmag theme to.
Thank you!

Hi,
In similar cases the problems were from extra plugins, please make a test using only tagDiv plugin and see if the problem persists. Also please make sure that you are using the latest theme version, Newsmag v4.9.6.
Let me know the results!
Thank you!

Hi,
If you use the mobile menu, then on mobile will be display thumbs with “265×198” and the “741×486” size, if you want you can check all details about mobile theme plugin in our documentation from here -> https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi PFC, I think that you have tried the settings for import/export from theme panel -> https://forum.tagdiv.com/import-export-theme-settings/ those are only for theme panel settings, if you made some changes in pages, for example a new page or changes in layout page, then you need to copy that page content to the live website. the theme do not have a system for import export all the changes (posts, pages, categories, settings from theme panel….).
If this is not what you mean, please let me know!
Thank you!

Hi danielaguilar, the problem that you report is a delicate one, we need to investigate it to see from where is coming, this can be done via email.
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest. Also please note the allocated support hours mentioned in the top banner.
We try to reply in all forum topics and emails as soon as possible. Sorry for the inconvenience.

Hi danielaguilar, we understand that you are facing some problems with our theme and we want to help to fix them, for this we’ll like to investigate your website and continue this problem via email.
Thank you!

Hi danielaguilar,
We understand that you have some problems with our theme and those need to be investigate to see what caused the problem, only in this way we can stop it. For this we need to connect to your website and this can be done only via email, therefore I suggest to keep the conversation on email and after we solved the problem, if you want, you can share the answer on forum.
Thank you for your understanding!

Hi,
This problem need to be investigate and this can be done only if we connect to your website. For this let’s please continue the conversation via email.
Thank you fir your understanding!

Hi sogoodtaya,
Unfortunately from your report I do not understand what can be the problem (you did not provide details about the problem you are facing), a link or some screenshots with the problem.
Please notice that we recommend to make a full backup before each theme update, also we recommend to use our guide from here https://forum.tagdiv.com/how-to-update-the-theme-2/
It will be indicate that during the theme update to disable the extra plugins. Also please do not overwrite the old theme and do not forget to update and enable the theme plugins (if not your website will display only shortcodes).
Another thing is when you have an old version and update the theme, every time try the theme update on staging/subdomain or localhost, not directly on live website.
Also please understand that our support is not instant, and t can be offered here on forum or via email. Also we respond to topics from oldest to newest during our support hours -> https://i.imgur.com/4ILRKb5.png
If the problem still persists, please provide some more details and aa link where we can inspect it, in this way we’ll be able to help you!
Thank you for your understanding!

Hi,
I think that you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders or shortcodes ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme, also the mobile theme will not display any sidebar)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme (to get the same layout as on desktop on mobile) -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.
These options are like this:
Mobile -> the mobile theme will apply only on mobile version.
Mobile + amp -> it will apply on both and it will have the same layout.
Amp -> the mobile theme plugin layout will be use only for amp version.
Hope this will help you!
Thank you!

Hi,
Normal that sidebars in Newsmag theme need to be set in appearance > widgets and the name of your sidebars -> https://i.imgur.com/3EEJsUp.png
Hope this will help you!
Thank you!

Hi,

1.2.3 This is because the Newsmag theme do not understand that the page that you made and assign as search page to a search page, that is way I said that this can be achieved only with the search page that we provide, -> https://i.imgur.com/vmUt64m.png also if you want to display a message when there are no posts in block, then you need to edit the block that you use in the custom search page.
Also if you want to edit that element, I think that you are using the flex block 1, this is set on this path -> wp-content/plugins/td-composer/legacy/Newsmag/includes/modules/td_module_flex_1.php
Hope this will help you!

Hi,
If the shortcode need to be set in post content, what you can do is to set it in the theme panel in ads section (you can set in those sections what you’ll like, is no need to be exactly an AdSense, also you can set as many codes you need), you can choose the section where you’ll like to have the shortcode -> https://i.imgur.com/BREfyFK.png
This is the easiest and saved method that you can use.
Hope it will help you!

Hi asya20000,
Usually, there are no problems to delete a row or add an element, but when those problems appear it can be a plugin conflict with an untested plugin, for this I will recommend to make a test only with tagDiv plugin enable.
Also in other case it can be from some settings from host, for example folder permissions or some security module.
If the problem is still persisting, and you agree, I will like to make some investigations, for this please contact us via email at contact@yahoo.com provide wp-admin access (link, user and password) and I will see what can be the problem.
Thank you!

Hi,
Just check the media with images to make sure that all of theme are imported and the link of sources from theme is set on the new host.
If there are still some problems, let me know!
Thank you!

Hi.
This can be done only in theme files, for example the block 7 is using module 6 https://i.imgur.com/lttc5qO.jpg and you need to edit this file wp-content/plugins/td-composer/legacy/Newsmag/includes/modules/td_module_6.php
Hope this will help you!

Hi artstylemagazine,
Unfortunately, Newsmag them do not have this option to set the website on full width. This can be display only boxed.
Thank you for your understanding and sorry for the inconvenience!

Hi partha, that message will be display automatically if you’ll use the search file from our theme -> https://i.imgur.com/ntVjgHi.png -> https://i.imgur.com/sBNx4Ct.png currently you are using a custom page ( most probably it is set in the child theme) -> https://i.imgur.com/OpSh5il.png
Thank you!

Hi,
According to the regeneration log it seems that some of your images are no longer in media. Did you use a program or something to set the images in subfolders or something like that?
Also all those images were on your media or you use other platform for images and you only use in WordPress the links to those images?
Usually those kind of problems appear when you migrate the website. But in your case it may be a problem because of the caption, but I’m not sure, we’ll check your website and let you know more.
Thank you!

Hi,
This problem is quite strange, I think that it will be batter if we can take a look, for this, please make a full backup and contact as at contact@tagdiv.com provide wp-admin and cPanel and include the link of this topic in email. We’ll take a look to see what can be the problem.
Thank you for your understanding and sorry for the inconvenience!

Hi,
We just found your email in our spam, we are sorry for this!
One of our teammates will answer this problem via email, please continue this conversation there , we’ll try to solve this problem via email as soon as possible!
Thankyou for your understanding and sorry for the inconvenience!