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Calin
tagDiv Staff

Hi,
As I can see in your screens the problem is related to a jquery problem https://i.imgur.com/A4LgZHi.png to fix it, you can try to use a jQuery plugin, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Hope this can help you!
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
Usually when this message appear, you need to login via FTP or cPanel and delete the folder for that plugin, in this case mobile theme plugin folder (httpdocs/wp-content/plugins/td-mobile-plugin) after that you should be able to install it.
This is usually apply for all themes.
Hope this will help you!

Calin
tagDiv Staff

Hi,
The simple and faster solution ,is the one that you said, set the table in a new post without a sidebar -> https://i.imgur.com/BKjuoli.png
Thank you!

Calin
tagDiv Staff

Hi,
Unfortunately this can be remove only with custom css, for this please try this code:
#td-top-search{
display: none;
}

Please set the code in theme panel> custom code> custom css.
Hope this will help you!

Calin
tagDiv Staff

Hi fabioweb90,
Please notice that Thrive Comment plugin was not tested with our theme, therefore we do not know if this will work or not with our theme. Also all plugin are teste only with default WordPress themes. What I suggest to try is to make a test using the main theme to see if the plugin is working with the theme or not. If is working then I can help you, but if is not working I do not know what steps need to be made to make it to work.
Thank you for your understating!

Calin
tagDiv Staff

Hi,
I just checked the website and this is ok https://i.imgur.com/WJDbZ18.png the only way to can be sure if this is a cache problem is you can disable it for some time. I do not say that it can not be from other cases, but this one is most frequent.
Thank you!

Calin
tagDiv Staff

Hi,
For “South Korea” please set the “S. Korea” text -> https://i.imgur.com/k6q0HlB.png you can see in covid 19 table the country names -> https://i.imgur.com/HZ93IiQ.png
Hope this will help!

Calin
tagDiv Staff

Hi,
Is look that is a similar situation about mobile theme plugin that was discussed here https://forum.tagdiv.com/topic/mobile-pages-content-display/
Hope this will help you!

Calin
tagDiv Staff

Hi,
looks that you manage to solve the problems indicate by Vlad, also I saw that on mobile the favicon can is not loading -> https://i.imgur.com/XGJkLCK.png make sure that this is set and you can try to set it as in this guide https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/
Thank you!

Calin
tagDiv Staff

Hi,
I see that you have the same problem like the one describe on this similar topic -> https://forum.tagdiv.com/topic/mobile-pages-content-display/
Hope this will help you!
Have a nice day!

Calin
tagDiv Staff

Hi,
Indeed in our code for login is no form set, as I see on some articles this can be fix adding the form tag https://www.codetd.com/en/article/6890779 also I noted this on our list to be checked and find an solution to remove those warnings.
Thank you!

Calin
tagDiv Staff

Hi,
The tdb_header_search.php if is on a different line you can delete tagDiv Cloud Library and tagDiv Composer and reinstall them from Newspaper > plugins and it should be on the same line as for me, if not, search for the code line and add the aria-label attribute like this -> https://www.screencast.com/t/iyvML1u00

The line code for twitter background color is this one -> https://i.imgur.com/3ncfflE.png from wp-content/plugins/td-social-counter/shortcode/td_block_social_counter.php

Normal it should work for Newsletter, if you made the implementation in the same way as for the rest of Accessibility issues.
There will be soon a theme update that hope will fix those accessibility issues.
Thank you!

Calin
tagDiv Staff

Hi,
What you can try for the problem from that block is to use an flex element that has option for width and height and set some fix size normally this should improved the situation -> https://i.imgur.com/l6xP5pd.png also I do not think that 0.007 CLS from menu has a big impact, but I’m agree that is better if it can be remove.
Hope that the coming theme update to solved as many CLS problems.
Thank you!

Calin
tagDiv Staff

Hi mikabo,
We have some documentation about standard templates from our theme, this can be find here -> https://i.imgur.com/ji8ajXC.png -> https://forum.tagdiv.com/api-footer-template-introduction/ unfortunately this documentation is not covering cloud templates, those are custom post types made by our developers to can be use with our theme builder and create new elements and style from basic elements. The new elements are store in database. All files that are use for wp-content/plugins/td-cloud-library for example the elements from each cloud template, author, category, single … are set here -> wp-content/plugins/td-cloud-library/shortcodes
Thank you for your understating!

Calin
tagDiv Staff

Hi,
Unfortunately the sub-categories can not be order, there is no option for this in theme.
Also you are using a standard category template and it can be adjusted from here https://i.imgur.com/tjq65Kd.png and here https://i.imgur.com/5e0E1C9.png if you want some more control, you can use a category cloud template from tagDiv cloud library, this can be adjusted with tagDiv Composer.
Thank you!

Calin
tagDiv Staff

Hi marcorroma, unfortunately, for the moment we didn’t test the https://it.wordpress.org/plugins/advanced-post-queries/ with our theme, therefor we do not know if this is working correctly or not with our theme.
As for “Advanced Custom Fields” as I know is a plugin that require to add some extra parameters in theme files, as I know this is working with standard templates from our theme, but is a little complicate with cloud templates and one problem is when you update the theme, all the settings made in theme and plugin files will be lost if those files that were edited can not be set in the child theme.
Please take a look over the next useful guides from here -> https://forum.tagdiv.com/topic/add-additional-fields-to-posts-in-category-grid/ -> https://forum.tagdiv.com/topic/add-custom-field-to-post/ to know how you can configure your Advanced Custom Fields.
Thank you!

Calin
tagDiv Staff

Hi forallatlantis,
When you are using a PRO Pre-build Website, then you have the ability to edit the entire website from frontend using tagDiv Composer, because the full website is made with cloud template from tagDiv Cloud library.
Now tagDiv Composer is a builder and it can be use for pages and cloud templates, therefore when you are inside a posts, you can not edit it with theme builder, because this is use only for edit posts layout, not to create posts.
On the other hand the theme builder it can be use on pages where you can add blocks elements…
Assigned cloud templates can be edited directly from frontend or you can edit theme from backend from Cloud Templates -> https://i.imgur.com/VxjuTpx.png
Hope this will help you!

Calin
tagDiv Staff

Hi,
If I understand correctly you want to display some more posts from the same topic/category, this can be done by using the filter tab from flex elements https://forum.tagdiv.com/flex-block-settings-guide/ -> https://forum.tagdiv.com/flex-block-settings-guide/
Hope this will help you to achieve what you need.
Thank you!

Calin
tagDiv Staff

Hi alessandroab,
This error is not related to our theme, for this, you must contact your host in order to activate your php extension.
Thank you!

Calin
tagDiv Staff

Hi,
First please go to settings>permalinks. Select “Post name” and save.
Try updating your posts/pages. If it doesn’t work, try selecting another option in the settings>permalinks.
If the problem persist, please make sure that the File Permissions are set correctly https://wordpress.org/support/article/changing-file-permissions/ also the .htaccess should have 755.
Another way is to use the classic editor plugin.

You are using a PRO Pre-build website, and this was made using tagDiv Cloud Library and tagDiv Composer, therefore you can edit the entire website using tagDiv Composer. The settings from theme panel are for normal pre-build website that use standard templates and not cloud templates -> https://i.imgur.com/RaTvwZf.png then on the element that you want to remove use the right click -> https://i.imgur.com/uOqHJmf.png
Thank you!

Calin
tagDiv Staff

Hi,
Please notice that the settings that you make on your website will not be reflected on google page speed instant, for example now your website has those performances https://i.imgur.com/55WYy6d.png -> https://i.imgur.com/DvzP2MZ.png as results your website is quite well optimized.
Thank you!

Calin
tagDiv Staff

Hi,
Normal if you have the latest theme (v10.3.9.1) and WordPress (v5.6) version then, on images should be add dimension by WordPress -> https://prnt.sc/y02uv9 -> https://wplift.com/cumulative-layout-shift-wordpress -> https://i.imgur.com/qHr0XUl.png also there will be soon a theme update that has the main goal to fix as many problems with CLS.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
You can download the Newspaper v10.2 from here -> http://cdn.tagdiv.com/wp-content/uploads/2019/11/Newspaper.zip
Hope this will help you!

Calin
tagDiv Staff

Hi,
For me on mobile or desktop I see the same layout with the same posts, maybe I do not understand were is the problem, please provide some screenshot how is look for you on desktop and how is on mobile.
Thank you!

Calin
tagDiv Staff

Hi, the Text with title element can be set with tagDiv Composer, then it can be edited from here -> https://i.imgur.com/qiUV1z3.jpg -> https://i.imgur.com/v26ipE3.png -> https://i.imgur.com/YlU3BR5.png also the option from theme panel that is apply on that element is the body option https://i.imgur.com/47txKjG.png
Thank you!

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