Hi bengyeow, if you want I can take a look to this situation, for this please make a full backup and send us an email at contact@tagdiv.com and I will inspect the problem. Provide wp-admin link and credentials and include the link of this thread in email.
Thank you!

Hi bookman53, if you are using a cloud template is possible to have set on the row with the loop posts to hide the row on pagination -> https://i.imgur.com/xjbVxja.png -> https://i.imgur.com/sL05OEF.jpg if this is selected and the post loop is in the same row this will be hidden when you’ll change the page.
Please check this and let me know!
Hi isilin, what template are you using standard or cloud template? because if is a cloud template you need to edit it with tagDiv Composer. Please provide a link and some more details about the settings that you’ve made.
Thank you!

Hi,
For me using only the theme plugins the video thumb is look normal https://i.imgur.com/nPiKg7O.jpg -> https://i.imgur.com/SP5ZlNX.jpg -> https://i.imgur.com/vj9hSPV.png now if you are using some extra plugins, is possible to change the quality. Now you can replace the featured image but this will be change only for blocks inside the post will be set the original thumb from youtube.
Thank you!

Hi,
As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi trimage, do you get any errors in console when you open the editor ?
Also make sure that the theme settings are as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ make sure that you have set this code in .htaccess -> https://i.imgur.com/HvFOqNs.png
Let me know the results!

Hi,
The post view count from our theme is count all enters on posts, for example if you refresh a post this will be count, for standard post template -> https://i.imgur.com/IxB1jfM.png if you are using cache plugins you need to use this option -> https://forum.tagdiv.com/ajax-view-count/
The view counter can be change, stop or reset, also you have the possibility to set manually the number of view, go in posts and enable the custom fields -> https://i.imgur.com/NavHTFn.png after that down in post will appear the the custom field options -> https://i.imgur.com/waKZBHe.png chnage it -> https://i.imgur.com/NAFEi9p.png and check the results.
The theme will count using the theme counter and analytics counts using it’s own counter. There is no simple way to make them both work using the same parameters. The real and unique value for your visitors is given by Google Analytics. Our post view counter will count any post-visualization, even if the post is visited twice by the same person and that’s why appear that difference.
Thank you!

Hi,
When you see different versions of your website then is ca cache problem, please disable all cache plugins that you are using and and check again to see if the problem still persists.
Let me know the results!

Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also sometimes this is a plugin conflict, but you already tested this.
Hope this will help you!
Let me know the results!

Hi, if you are using a pro demo, then you can use tagDiv Composer, edit the cloud template from cloud library and change the number of posts.
If is a default category template, then the number of posts from the loop can be change only global from here -> https://i.imgur.com/haLY6eE.png
Hope this will help you!

Hi,

Unfortunately our theme do not has an option for this, you need to use a plugin or a tool.
You can try this guide from here -> https://www.elegantthemes.com/blog/tips-tricks/import-export-wordpress-website a
-> https://www.webnots.com/how-to-migrate-specific-posts-from-one-wordpress-site-to-another/
7 Best WordPress Migration Plugins To Safely Move Your Site

Hope this will help you!
Thank you!

Hi Arkadiusz, if you are using the newest WordPress please make sure that you are using the newest Newspaper theme too, now the last version is 10.3.8, using this version you should not have those problems.
If you need to make a theme update, please make first a full backup to database and website.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Let me know the results!

Hi robroy, if I understand correctly you want to use the same account for both keys, if is so then you can do it using our guide from here -> https://i.imgur.com/tehWm2R.png -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ also you can activate the theme manually https://www.screencast.com/t/EL4k48Lq and the activation account will be skip.
If this is not what you mean, please let me know!

Hi Vikramsinghrao,
I do not quite understand, can you please provide some more detail and some screenshots a with link where I can inspect the situation.
Normal the search will search after posts and pages from your website (we use the WordPress default search implementation).
Thank you!

Hi saurabhchawla2345, if you are using a cache plugin, you need to use this option for view count -> https://forum.tagdiv.com/ajax-view-count/
If this is not what you mean, please provide some more details.
Thank you!

Hi,
Please try like this, go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!

Hi Mechurka Stefanek, for this you need to find the plugins that are in conflict with the theme, I recommend to disable all non theme plugins (let only tagDiv plugin) and try one by one until you find the plugins that change the theme layout.
If the problem persists, please provide some screenshots and a link to your website.
Let me now the results!

hi,
please make sure that you are using the last theme version (10.3.8) with last WordPress version (5.5.3) and you do not have any plugin conflict (try only with theme plugin), if the problem persists, please provide some screenshots and aa link to your website.
Let me know the results!
Thank you!

Hi willough3, from your details is like the theme plugins were disable, activate theme back will fix the situation. I remember that this situations appeared for some users then the traffic was big and the host disabled the theme plugins, because, with a large traffic those need more resource that the host can not offer.
Also make sure that the theme settings are as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and you are using a correct host for your needs -> https://i.imgur.com/XZTiPLs.png
Let me know the results!

Hi kibiribi, yes, please send as some more details at our address email contact@tagdiv.com and will investigate the situation faster using your help.
Thank you!

Hi,
Did you not made a theme backup before theme update? Also to have the same design you need to make sure that the theme plugins are updated and activate (I think that this is the problem you are facing).
Make sure that there is no plugin or security module that is interfering with the theme plugins when you try to updated them an make sure that the theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Also for internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Let me know the results!

Hi PeterNes, the sidebar will be remove only if you are using the mobile theme plugin, if you use the responsive version, the sidebar will be set at the and of main posts/page.
If there is still a problem, please let me now!
Thank you!

Hi kunzsolt, this is the first time when I hear something like this, normal there is no way that the theme to disappeared when you refresh an article, there must be something else, a plugin, some code or something, also in this case the theme maybe disable, but not disappear.
Please provide some more detail and some screenshots about this problem.
Thank you!

Hi,
If I understand correctly you want to set a background on this section -> https://i.imgur.com/AsoqA3B.png this can be done using tagDiv Composer -> https://i.imgur.com/32o7YQJ.jpg select the header row and in css tab set the background image -> https://i.imgur.com/xbd98QV.jpg -> https://i.imgur.com/AafPUeF.jpg
Hope this will help you!

Hi squallhajime,
I think that you are referring to a similar small editor -> https://i.imgur.com/WK2rE82.png
In the most of the cases this problem can be fixed by adding an extra code, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() { echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>'; });
If the problem persists, please send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email. Let us know.
Let me know the results!
Thank you!

Hi Jukey123,
Please make a test only with theme plugins if the problem still persist, please try with a different footer template.
If the problem is still there, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks you!