Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!

Hi,
What elements do you want to delete? Can you provide some screenshots?
If you want to delete a row/element, you can delete a row/element with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
Please provide some more details.
Than you!

Hi,
On mobile theme plugin you can remove that section only with a custom css:
.td-category-description {
display: none;
}
You need to set the above code in theme panel>mobile theme >custom code> css.
Hope this will help you!

Hi Fabio,
I tested your website and is no longer provide that message -> https://i.imgur.com/jANzIhB.png https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.ciscozine.com I think that was some cache.
If there is something else, let us know!
Thank you!

Hi,
It’s look like the problem is that the code is not working for amp, I tested it in amp header files wp-content/plugins/td-composer/mobile/header-amp.php and the script is not working with amp. Therefore this code can not be display on amp version that is coming with our theme, sorry! but this code will work for desktop and responsive version.
Thank you for your understanding and sorry for the inconvenience!

Hi,
Please make a test and replace the ad box element with a new one and set the banner and url then hit the save button and refresh the page to see if the url was saved.
Lat me know the results!

Hi kibiribi,
If you have set some code in theme functions.php you can use the child theme and set the code in the functions from the child, in this way the code will no longer be removed.
-> https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope this should help you!
Thank you!

Hi,
Please make sure that you have a stabile connection to internet and the theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that the theme is enable https://tagdiv.com/how-to-activate-the-newspaper-theme/ and you use a ssl.
Thank you!

Hi,
“The current content hasn’t been created by TagDiv Composer” – that notice isn’t be the result of actual issues in most cases, that just notice that the last time that page was not saved using tagDiv Composer. If you can successfully edit the page then there is no problem, despite the message.
Thank you!

Hi,
Wat part from header do you want to make clickable ? please provide some details, normal the logo has the link to homepage and also if is a cloud header, then you can set the link you want using tagDiv Composer -> https://i.imgur.com/4jNHUIu.jpg
Also to have some more control over the entire website you can use a pro demo (cloud templates) therefore you can use tagDiv Composer to edit it -> https://i.imgur.com/oxgzXlz.jpg -> https://i.imgur.com/q9COFxh.jpg -> https://i.imgur.com/rngHwFr.jpg
Also if is a block title you can click on it and add the url here -> https://i.imgur.com/4jIabSj.jpg -> https://i.imgur.com/OLVt7hI.jpg
Hope this will help you!
Thank you!

Hi ilicmi, I think that this is a miss understanding, tagDiv Composer is a builder, use for pages and cloud templates, you can not use it to create posts, only for creating single post templates.
Thank you!

Hi,
You can have a different mobile layout only if you are using the mobile theme plugin, this is a light version for mobile that it will provide a better speed, but we’ll use a basic layout and you’ll need to set the page content using only the mobile editor.
To have the same layout on mobile as on desktop, please disable the mobile theme plugin and use the responsive version.
Thank you!

Hi,
We recommend to use php 7.2 and 7.3 also we tested the last version with php 7.4 and everything seems to be ok.
Please provide some more details about the problem with “REST API error” also some screenshots can help -> https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!

Hi Ganzorig, we are sorry for the inconvenience, at the moment the Support team is not 24/7 available. We provide support from Monday to Friday from 08:00AM to 05:00PM GMT+2. Also Monday and Tuesday were two holidays in Romania (20-11/01-12-2020).
We’ll try to answer to all question as quick as we can.
If you have some questions, please let us know!
Thank you for your understanding nd sorry for the inconvenience!

Hi pyro2212,
In most cases this problems are related to some extra plugins that are compressing the quality images for a better page speed, pleas make a test only with tagDiv plugins and see if the problem persists.
If there is still a problem, please let me know and provide a link where I can inspect this problem.
Thank you!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Let me know the results!
Thank you!

Hi,
In most cases when you get a similar message “ Error at zones: 6(models) : 1(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
We have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, you can contact use via email and we can investigate the problem on your website.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thanks you!

Hi Lacasito70, this problem seems to be quite strange, because when you reinstall the theme, the posts and pages are saved in database and are not affected, also when you change the content for pages, you keep the old page and you change only the content, as results you’ll update the page, you do not publish a new one. Also this became more strange when you said that only few pages are now indexed.
Now I see that your page is displaying in google results -> https://prnt.sc/vu80eo and the page is indexed -> https://prnt.sc/vu80yq also on homepage I can not find now any noindex element -> https://prnt.sc/vu82ay. As long this option is disable https://prnt.sc/vu82xl and you do not have set individual option for noindex -> https://prnt.sc/vu868t then should be no problems. Unfortunately I can not say what happen there, I also asked a developer from our team to see what can be the problem, now I waiting for his answer.
Thank you for your understanding!

Hi yadavrohit, if it was only html, css or js, then you could use the html, css column text and text with title to set your code with tagDiv Composer inside the single post template, but because it is a php code, for the moment this can be set only in theme plugin files -> wp-content/plugins/td-cloud-library/shortcodes/single now the problem is to get the data-href -> https://developer.wordpress.org/reference/functions/get_permalink/
Here is a similar thread -> https://forum.tagdiv.com/topic/partsheader-ad-wheres-the-new-place-to-put-my-php-code/
Hope this will help you!

Hi,
In the future, please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Also Monday and Tuesday were two holidays in Romania (20-11/01-12-2020).
This is because you are using the mobile theme plugin, using this plugin the mobile version will be faster, but will display less options and you need to use new content in mobile editor for pages. To have the have content and design on mobile as on desktop, please disable the mobile theme plugin.
Thank you for your understanding!

Hi Miroslav Glavić, you can use only one demo, but what you can do is to get the cloud templates for more demos from tagDiv Cloud Library and set them on your website.
Hope this will help you!

Hi,
You can set the row layout in more columns using tagDiv Composer -> https://i.imgur.com/Al8YEpv.jpg also you can add an inner row inside the column and set the layout in 2/3 inner columns like this-> https://i.imgur.com/7Q2P6gp.png
Hope this will help you!
Thank you!

Hi,
In the future, please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Also Monday and Tuesday were two holidays in Romania.
The problem that you mentioned appear when you are using the mobile theme plugin, to solved the problem please disable this plugin.
Thank you for your understanding!

Hi Mission1, unfortunately the amp version do not have for the moment the sticky menu, hope this option will be add in the coming updates.
Thank you for your understanding!

Hi Emirmontana, what error you get? please provide some more details.
Normal if you are using a ssl and all theme requirements are set there should be no problems -> https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!