Hi marketing-ch,
Yes, our theme is compatible with child theme, but you need to use the one that is coming with the theme version you have installed and make sure that you set it as in our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
Let me know the results!
Thank you!

Hello !

Please let us know what Theme version are you currently running. We recommend to use last version 10.3.6.1
This is an older issue that was fixed pretty fast. You can take a look at this similar topic: https://forum.tagdiv.com/topic/fatal-error-uncaught-error-call-to-a-member-function-format/

Thank you !

Hi,

I can see in your screenshot two menus, one in top bar that is quite the same with ours and another one on two rows (practically are two menus ).
You can achieve this with our theme, the best way it will be to use a cloud header or a pro demo in this way you can edit the header using tagdiv Composer -> in a row set the stretch like this -> https://i.imgur.com/jKyyqbK.jpg thane set on it a background color -> https://i.imgur.com/um4qmAe.jpg after that on menu you can set a background color too -> https://i.imgur.com/8xVwVpE.jpg then just set an icon for separator -> https://i.imgur.com/MTZQZpl.jpg after that for the second menu do the same, add a new row and set it like the odder one, you can use the right click to copy paste -> https://i.imgur.com/97TOr3T.png

Hope this will help you!

Hi,
If you are referring that the page content can not be displaying on mobile theme plugin only the posts, then you are right, using this plugin you need to set for pages a new content in mobile editor -> https://i.imgur.com/8K3XNKi.png or you can use the responsive version using this option -> https://i.imgur.com/PxOjuwS.png

Thank you!

Hi,

If you want to have the same design, all you need to do is to install the demo -> https://forum.tagdiv.com/installing-demos/ with content after that you can adjust it using tagDiv Composer.
If you are facing some problems or you have some questions let me know!
Also please provide as many details you can and some screenshots or a link where I can inspect the situation.

Thank you!

Hi,
If this is a RTL language, then the theme will not work correctly, sorry! For the moment the theme is not full RTL.
If you want to buy a RTL them we can provide a refund if you make a request here:https://themeforest.net/refund_requests/new
Thank you for your understanding and sorry for the inconvenience!

Hi,

For the moment there are two ways to set woocommerce with our theme.
You can set the page from woocommerce -> https://i.imgur.com/V6BZCFs.png
Or you can set the wooCommerce shortcode in pages using tagDiv Composer, these need to be set in column text or text with title in text area -> https://i.imgur.com/dY3qluv.png -> https://imgur.com/CSPcls9 and you can set the sidebar using the tagDiv Composer.

Hope this will help you!
Thank you!

Hi,
I add this as a suggestion for the coming updates.
Thank you!

Hi,

Yes, it should work properly.
Please follow our tutorial for page speed -> https://tagdiv.com/how-to-increase-page-loading-speed/
Also you can check these similar topics for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Hope this will help you!
Let me know the results!

Hi Anonymous, indeed if you try as you suggested the align we’ll be removed, this is because you make some changes in a page that was made with tagDiv Composer and this builder has a different version (when you save a page in tagDiv Composer it’s making a backup to that page and how is display in editor) therefore when you change something in WordPress and you save the changes tagDiv Composer will display this message -> https://i.imgur.com/yHRfato.png that means that the page has saved using another editor and the content it may be change.
I will make a note to our developers, maybe they will find a way to prevent this.
Thank you!

Hi,
Sorry, this is an untested plugin with our theme, therefore we do not know it will work correctly or not. We can provide support only for tested plugins -> https://i.imgur.com/jZZ7L6h.png
I just made a test with this plugin and for me is working correctly as long I use for that unpublish post a standard post template and not a single post template from tagDiv Cloud Library.
Thank you for your understanding!

You can submit for showcase by following this link
– https://pr3.typeform.com/to/A8ZMaG
Please note that it may take a while for our team to analyze the website and decide if it will be included in the showcase. So simply submit the website and it will be considered.
Also, I presented your website to our team to try to help you!
Thank you!

Hi, The mobile theme plugins can be disable from Newspaper > Plugins -> https://i.imgur.com/tXOfWrS.png after that the responsive version will be display on mobile and you’ll have the same layout for the entire website.
Let me know the results!

Hi,
Indeed, now (after last updates) the icon is displaying only for the elements from inside the row -> https://i.imgur.com/uRcpVQ4.png
Have a nice day!

Hi,

The most faster and easier way it will be to use a custom css like this one -> https://i.imgur.com/ZNZox2l.png
.td-big-grid-flex .td-big-grid-flex-post-empty .td-image-wrap {
background-color: #fff;
}
This code can be set in theme panel> custom code > custom css.

Hope this will help you!

Hi,

Our theme is setting by default the post title with h1 -> https://i.imgur.com/xljwwqE.png maybe these changes are caused by the extra plugins you are using. Please make a test let enable only tagDiv plugins and check again.

Let me know the result!

Hi,

A quick fix for this problem is to adding an extra parameter in a theme file, the file path is wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792 set before getimagesize and ‘@’ like this -> https://i.imgur.com/VOWmTCI.png
This problem will be solved in the coming updates!

Let me know the results!
Thank you!

Hi marketing-ch,

You can use a pro demo, these are made using tagDiv Composer and cloud templates from tagDiv Cloud library, these can be edited and you can set using tagDiv Composer the sidebar as you want (you can create the column for sidebar and set elements in it), you can create even sticky sidebar -> https://tagdiv.com/multiple-sticky-sidebars/

Hope this will help you!

Hi,
I just checked your website and is seems that you manage to set the Pinterest ->

View post on imgur.com

If there is still a problem or you have some questions, let us know!
Have a nice day!

Hi Topy, we got only two emails from you and these were solved -> https://i.imgur.com/JkdIQOa.png
If is not the same email for above problem, and you do not got any reply, please resend the email and let me know the email address to can find you.

thank you!

Hi gumball44, I think that this query we can handle only if we have access to investigate the website, only in this way we can see if thee are some settings or something that can interfere with the theme options and cache those elements on homepage and categories.
If you want can send us an email at contact@tagdiv.com and provide admin login and cPanel, also make first a full backup to your website and database. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

I think that this is the case for the ads that are not displaying -> https://i.imgur.com/Yv5EQzj.png
Please check these similar articles:
-> https://support.google.com/adsense/thread/21234425?hl=en
-> https://stackoverflow.com/questions/58576360/adsense-not-showing

Hope it will help you!
Thank you!

Hope that the IT developper will can handle the integration of icons.
Let us know the results!

Hi Rifat Sharna,
I if you want to set the background transparent, you need to do it by setting an opacity -> https://i.imgur.com/SoaYAHo.png
Also the sing in option need to be disable from here -> https://i.imgur.com/jjqa2b5.png and here -> https://i.imgur.com/8411aDF.png
If there is still a problem, we can take a look, please make a full backup and send us an email at contact@tagdiv.com and provide admin login and cPane. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,
I made a to to our developers to check this problem and find a solution.
Hope this will be fix for the coming updates.
Thank you for your understanding and sorry for the inconvenience!