Hi,

Please note that these are the rules imposed by envato, not ours, we just pass them on.
Also this is not necessary to extend the support if you do not want our help, you’ll still get the theme updates and you’ll have access to this form, but you’ll not be able to post.
Welcome to Item Support -> https://themeforest.net/page/item_support_policy
Extending and Renewing Item Support -> https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Also if you want you can buy a new licence, instead extend the support.

Thank you for your understanding!

Hi,

Please check the answer from this similar topic -> https://forum.tagdiv.com/topic/latest-update-messed-up-live-search/
maybe that implementation will help you.

Thank you!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Your footer is this one -> https://i.imgur.com/cuu4NdQ.jpg this is set from theme panel, until you’ll set other templates, this will be your footer template.
Also as I said above the cloud templates can be edited only when are set on pages or cloud templates, these do not had a edit button with TD Composer in cloud templates -> https://i.imgur.com/ymo4pb6.png therfore you need to assign it, you can do it from here -> https://i.imgur.com/VVdGlgY.png or editing the homepage -> https://i.imgur.com/LHabwkZ.png -> https://i.imgur.com/QAo5KXw.png
How to Customize your Footer with Newspaper Theme -> https://tagdiv.com/how-to-create-a-footer-with-newspaper-theme/

If there is still a problem, let me know, also please provide some screenshots.

Thank you!

Hi,

Please check this similar topic -> https://forum.tagdiv.com/topic/mobile-theme-63/

Thank you for your understanding!

Hi kotada105,

If you are using standard post templates -> https://forum.tagdiv.com/design-post-pages-using-default-templates/ then you can still edit the templates from wp-content/plugins/td-standard-pack/Newspaper/parts/single or you can use a single post template from tagDiv Cloud Library and you can edit it using tagDiv Composer.

Thank you!

Hi,

As I can see the ads on chrome are displaying -> https://i.imgur.com/HdGjmg2.png
But in most cases is look that the problem is with inline ads, these are not displaying inside the articles.
Please make a test, set the code in a div with a width for inline ads and check the results.
-> https://i.imgur.com/421qX6d.png
<div style=”width:720px”>
</div>
Also I made a not to our developers to check if the code that is set by our theme is affecting the ads or not.

Let me know the results!
Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

The ads from the theme can be remove from pages and cloud templates using tagDiv Composer (you can use the right click to remove the elements) also if you are using standard templates the ads we be set in theme panel -> https://i.imgur.com/3S6jCgf.png -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hi,

Please note that we try to answer to as many topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM), we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.

You can use tagDiv Composer on pages and cloud templates to set shortcodes, these need to be set in a column text or text with title in text area -> https://i.imgur.com/dY3qluv.png -> https://imgur.com/CSPcls9

If there are some problems, let us know!

Thank you!

Hi Mark Gilbert,

I think that the problem is that you have set the columns widths at 28%, 52%, 20% and these are reflected in mobile version too, you need to check the mobile port view and set the columns widths on mobile to be 100% -> https://i.imgur.com/0YsaPYu.png this will fix the problem.

Thank you!

Hi,

If this option is not displaying, then it can be a plugin conflict with some untested plugins, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

I just checked your website and this is look normal, also the sidebar is displaying in posts -> https://i.imgur.com/kB2A3wY.jpg
If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

I just checked your website and now the header seems to be ok on entire website.

If there is still a problem, let us know!
Have a nice day!

Hi,

Usually this is happen as @sloslo describe when is a plugin conflict, than the popup message instead to appear as first element it is set as second or third.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

@drazzar if you want to delete a row/element, you can delete it using the right click on the row icon or on element -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq -> https://i.imgur.com/4lXLdQO.png or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row/element and pres the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG

Let me know the results!
Thank you!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you set back the translation -> https://i.imgur.com/EqlEUeH.png check if this is apply on fields -> https://i.imgur.com/emv9BK7.png if the problem persists, check the plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!!

Hi sshort,

Please make sure that you are installing the actual theme file and not theme package
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/

Let me know the results!
Thank you!

Hi,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi,

The social share can be set using our documentation from here -> https://forum.tagdiv.com/design-post-pages-using-default-templates/ note that there are social that appear only on mobiles.
Also the social share set in theme panel will be apply on single post template too.

Thank you!

Hi liamc,

As I can see in your screenshots, is look that the class style is no longer apply. Please provide a link to live website and to staging to can check the different, in this way I will be able to find the problem and fix it.

Thank you for your understanding!

Hi,

Using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

If you are using the responsive version and you use a cloud header, then you can edit it using tagDiv Composer -> https://i.imgur.com/4SWZhCN.png

Thank you!

Hi,

You can get the id of user from Users making hover over a user -> https://i.imgur.com/9S3t4Nz.png

8 Ways to Get User ID in WordPress -> https://rudrastyh.com/wordpress/get-user-id.html

Hope this will help you!
Thank you!

Hi, If you have other questions, just let us know!
Have a nice day!

Hi,

If you are using flex block or flex grid, these can be edited only with tagDiv Composer, there are no setting for the modules use on flex in theme panel, therefore you can not make these changes in theme panel for Module Flex 1 or Module Flex 3 …

Thank you for your understanding!