Hi,

I’m glad that you find the way! if you have other questions, let us know!

Have a nice day!

Hi,

If you are using the mobile theme plugin, then you can set the mobile ads in theme panel, you can check our documentation for this -> https://forum.tagdiv.com/the-mobile-theme/
If there is still a problem, please provide me a link to your website.

Thank you!

Hi,

Sorry, we can not find your email, please resend it and let us know the email address.

Thank you for your understanding!

Hi,

Unfortunately the comments can not be achieve in Big Grid Flex, it can be achieve only for flex blocks, what you want to achieve it can be done only with custom work, if you want you can check our custom services from here -> https://tagdiv.com/web-development-services/
What you can do is to use 2 flex block 1 elements to achieve something similar with big grid flex 2.

Thank you for your understanding!

Hi,

1. The PRO Demos are made using cloud templates from tagDiv Cloud Library and it can be edited using tagDiv Composer -> https://imgur.com/6BRfOox click on the elements that you want to style, and check the style tab -> https://i.imgur.com/qP49SBb.png -> https://i.imgur.com/gLol4av.png

2. So you want to set a page menu -> https://forum.tagdiv.com/page-menu/ for this you’ll need to use the page id.

3. In order to create a mega menu you can check our documentation from here -> https://forum.tagdiv.com/mega-menu/ and yes, mega menu will display the posts from a category and subcategories.

Thank you!

Hi,

The widget it will not be display in tagDiv Composer, it will be display only after you save the changes and check the website on front.

Let me know the results!
Thank you!

Hi,

The thumbs can be fund in theme panel and these have a short description for the modules, blocks where are use -> https://i.imgur.com/fi2dcDf.png
You can check the theme modules and blocks here -> https://forum.tagdiv.com/theme-blocks-modules/
Also a simple way is do disable all thumbs and check your website, in place of thumbs it will be display the thumb that is need to be enable -> https://i.imgur.com/iw1gMJA.png

Hope this will help you!
Thank you!

Hi,

For this you can use a custom css like this one -> https://i.imgur.com/WSdBUPk.jpg
.td-scroll-up {
bottom: 36px;
}
The bottom px can be adjusted after you needs, also the code need to be set in theme panel> custom code> custom css.

Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you are using a pro demo, the footer is a cloud template, then you’ll need to edit it from a page, for example, you can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole web-page from fronted).
Also the footer can be display double only when you edit it, then it will appear the footer that is editing and the footer that is set on the website.

Thank you!

Hi,

A place where the thumbs for flex block is create is this one -> wp-content/plugins/td-composer/legacy/Newspaper/includes/td_config.php -> https://i.imgur.com/lAVEnyD.png
Also if you want to set the code in a flex block, like flex block 1 then the file is on this path wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_1.php

Thank you!

Hi,

After you request the refund request here: https://themeforest.net/refund_requests/new we’ll approve it in maximum 24h.
Please notice that your refund has been already approved by our team.
After we approve it, we no longer have the control over the situation, this is handle by envato. Envato will provide the refunds.
When will my payout be processed? -> https://help.author.envato.com/hc/en-us/articles/360000536603-When-Will-My-Payout-Be-Processed-

Thank you for your understanding!

Hi, I’m glad that I was able to help you!
If you have other questions, let us know!
Have a nice day!

Hi,

I’m glad that this is working now!
If you have other questions, let us know!

Have a nice day!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

There already is a fix in our theme for this problem, but in some cases this is not apply and is need for this extra css. Our developers we’ll try to fix these cases too.

Thank you!

Hi,

For this you need to edited the header with tagDiv Composer and activate the mobile sticky header from website manager -> https://i.imgur.com/gVl6c4A.png

Thank you!

Hi,

I think that this is because the code is for all device -> https://i.imgur.com/zC7Aw07.png you need to set there the class for the if you want the code to be only for desktop, try this one -> https://pastebin.com/ysWkwWQA and only for mobile this code -> https://pastebin.com/QQNmcPmF

Thank you!

Hi,

That is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Have a nice day!

Hi,

No, the Price element will be change only individual, it will not affect all the Price elements that are related to the saved shortcode,

Thank you!

Hi
I’m glad that I was able to help you!
If you have other questions, let us know!
Have a nice day!

Hi,

The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!
Thank you!

Hi,

For me the website on safari is ok ->https://i.imgur.com/HaKoW7b.jpg -> https://i.imgur.com/s2dUSj0.jpg also I have safari v12.1
For the problem with internet explorer, you can send us an email at contact@tagdiv.com and provide admin login.We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Indeed, if you limit/restrict the api then the YouTube videos will no longer work, for the moment this api can not be restricted if you want to work correctly. I made a note to our developers about this situation.

Thank you for your understanding!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!