Hi,

Indeed there seems to be some problems between tagDiv Cloud library and WPBakery, we recommend to use only one of them with tagDiv Composer, in this case you need to use WPBakery and deactivate the tagDiv Cloud library.
We have a little guide for how to “migrate” from a builder to another -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ but if you have a lot of pages made in WPBakery, maybe it will be better to continue with it.
If you already using the plugins in this way, please let as know all the problems/bugs you are facing, in this way we can recreate theme and try to provide some fix for these problems.
To make sure that the problems are only between tagDiv Composer and WPBakery, please deactivate the rest of the plugins and let us know the problems that are occurring and how we can reproduce them, also some screenshots or a link where we can check theme we be helpful.

Thank you for your understanding!

Hi,

Using our theme, is no need to set the code in header.php file.
If you are using the standards header styles -> https://i.imgur.com/5CAEtMV.png then you can set the add in ad section -> https://i.imgur.com/yank97s.png and the ad will appear where is indicate the banner -> https://i.imgur.com/zilYqON.png
Also if you are using a cloud header -> https://i.imgur.com/fGgzoHN.png from tagDiv Cloud Library, you can edit it with tagDiv Composer and set and ad box -> https://i.imgur.com/gcxJcIv.jpg

Hope this will help you!
Thank you!

Hi,

If you are referring to page speed, the speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Let me know the results!
Thank you!

Hi Citizens Newsroom,

Please note that this questions is not related to our theme, therefore is not covered but the theme support -> https://forum.tagdiv.com/support-policy-2/
You can try one some plugins to achieve this.
7+ Best RSS Feed WordPress Plugins 2020 (Free and Paid)
9 Best WordPress RSS Feed Plugins in 2020
The WordPress eXtended Rss (WXR) Export/Import, XML Document Format Decoded and Explained.

Thank you for your understanding!

Hi techedge1,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Unfortunately the plugin compatibility can be tested only if you deactivate the plugins and activate one by one to see if there is a plugin that make this problem.

Let me know the results!
Thanks.

Hi,

I think that is possible to create a custom css, but if is not apply on the right elements, then you site can have a broken layout, therefore this is not indicate.

Thank you for your understanding!

Hi,

I just checked your website and the logo is apply, but only on posts where is enable the mobile theme plugin. Here is how is look on mobile theme the logo you have set -> https://i.imgur.com/USwQ9oD.png also on responsive version of the theme is look like this -> https://i.imgur.com/ccGgFUg.png

Thank you!

Hi,

Also I forget to mentioned that we have a simple guide for how to build your homepage -> https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
The “call to action-fitness pro” is not just one element, there are more elements set in one row, I will try to help you by making a video step by step -> https://www.screencast.com/t/o1aCEUED1r

Hope this will help you better!
Let me know the results!

I’m glad that I was able to help you!
Have a nice day!

Hi,

1. I just checked the website and the update was successful, everything seems to be right.

2. The folder with patch_4.9.3_4.9.4 is for the users that wand to make the theme update manually and only in the files that were change.
If you made the update using our guide from here , then is no need for you to set the patch_4.9.3_4.9.4 in the theme.

Thank you!

Hi,

Unfortunately I can not see the section you are referring -> https://i.imgur.com/AwxScix.png ususally the homepage can be edited using tagDiv Composer.
If there is still a problem, please provide a link where I can see the section you are referring.

Thank you!

Hi,

So you want to remove the elements from backend not from the frontend of article. These can be removed from here ->wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/content-metaboxes/td_set_post_settings.php -> https://i.imgur.com/pN1BhpV.png

Hope this will help you better!
Thank you!

Hi,

You can check our guide for how to update the theme from here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ we recommend to use the FTP method, also please make first a backup to your website and database and only after that make the update.
After you replace the theme files, you need to go in Newsmag> Welcome and install/update the theme plugins -> https://i.imgur.com/ZVb0acv.png

Hope this will help you!

Hi,

The theme is bought from envato, also envato do not have a system for switch the themes, you’ll need to request a refund for Newsmag and buy the Newspaper theme.
We will be able to provide a refund if you make a request here:https://themeforest.net/refund_requests/new

That logo will be displaying in full version if you are using one of these header templates -> https://i.imgur.com/7gWolS3.png for the rest of them you need to use 272x90px ->https://i.imgur.com/Vf43ULK.png

Thank you!

Hi,

Indeed the Polylang is used from a lot of our customers, unfortunately for the moment this plugin is not tested with our theme and we can not provide support for it because we do not know how it is working, maybe you can find it in dis documentation -> https://polylang.wordpress.com/documentation/

Using WMPL plugin you can translate that section and the entire website, but it is more difficult to use the Polylang, but we can help you with that.

Thank you for your understanding!

Hi, sorry for the moment this is not possible, it can be implemented only with custom work.
Have a nice day!

Hi,

If you are referring to video playlist -> https://i.imgur.com/tvbAsDP.png unfortunately there is no option to set the video on mute also this can be done only with custom work, sorry!

Thank you for your understanding!

Hi,

I added this one our list for suggestion and improvements, our developers will check it and will know what to do.

Thank you for the suggestion!

Hi,

Our theme made a request for updates the covid data once at 3 hours (using timezone UTC GMT+0), the dates are get from here https://github.com/CSSEGISandData/COVID-19/tree/master/csse_covid_19_data and these are update frequency once per day.

Thank you!

Hi,

I’m glad that you figured out, if you have other questions, let us know!

Have a nice day!

Hi,

I’m glad that you figured out, if you have other questions, let us know!

Have a nice day!

Hi,

If there is still a problem, let us know!

Have a nice day!

Hi,

The background image can be change from theme panel -> https://i.imgur.com/1VgpHJj.png or if you are using the mobile theme plugin from here -> https://i.imgur.com/dxjz5o7.png if you are using the responsive version of the theme you can use a cloud header from tagDiv Cloud Library, you can edit it with tagDiv Composer and set the mobile elements where you want -> https://i.imgur.com/KWIqX8X.png
If you ware using the mobile theme plugin, then you need to use a custom css -> https://i.imgur.com/ERijDBY.png
#td-top-mobile-toggle {
float: right;
margin-right: -15px;
}
.td-search-icon {
float: left;
position: unset;
right: -3px;
top: 0;
margin-left: -15px;
}
.td-main-menu-logo img {
top: 52px;
}
The code need to be set in Theme Panel> Mobile theme > Custom code> css.

Hope this will help you!
Thank you!

Hi,

If you are referring to page speed, the speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Let me know the results!
Thank you!

Hi,

The headers from theme panel are pre-made -> https://i.imgur.com/i7CRawv.png and these can not be edited to move the elements where you want, if you like the logo on the same line with the menu you can use this header style -> https://i.imgur.com/UG29071.png also if you want to have more control over the layout menu you can use a cloud header from tagDiv Cloud Library, these can be edited how you want with tagDiv Composer -> https://i.imgur.com/qbRF3uY.png -> https://i.imgur.com/V1Ml8kW.png -> https://www.screencast.com/t/KjN2Apetvt8 -> https://i.imgur.com/wekebej.png

Hope this will help you better!
Thank you!