Hi,

I think that you solved the problem, now on mobile is displaying only the social networks and the mobile menu -> https://i.imgur.com/3ybpkqO.png

Thank you!

Hi,

This is a strange case and the first of this kind, please provide some more details, also what I can suggest is to make a test, get the Newsmag theme v4.9.1 from themeforest and try to install it on localhost or sub-domain, check again if the problems still appear.
Also make sure that the Requirements for Newsmag are set as in our documentation/guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Le me know the results!
Thank you!

Hi,

What you can do is to choose a different post style -> https://i.imgur.com/cvUl5qI.pngor use this custom css -> https://i.imgur.com/mzuEh72.png
.td-post-template-4 .td-post-featured-image {
height: 300px;
}
The code need to be set in theme panel> custom code> advance in desktop section like this -> https://i.imgur.com/IIMFMM0.png

Hope this will help you!
Thank you!

Hi,

Sorry for the late reply, we celebrated the winter holidays, sorry for the inconvenience!
I’m glad that you found the way how to do it, if you have other questions related to our theme, jut let me know!

Thank you for your understanding!

Hi,

Please activate the thumbs with 741×486 size from theme panel to display the images, also is possible to need to regenerate the thumbs https://forum.tagdiv.com/newsmag-theme-thumbs/ -> https://i.imgur.com/HjIQoh6.png -> https://i.imgur.com/eZfgI1G.png -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, if the problem persist, please provide me a link where I can inspect this problem.

Thank you!

Hi,

The speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/

In order to achieve that speed on mobile you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/2Qbm07y.png

Also we do offer page speed services over a fee, if you want us to increase your page speed you can check our custom services from here -> https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

Is possible to need to set the code in a different header.php file, because there were some updates in theme core -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/ , please try to set the code in the header from this path -> wp-content/plugins/td-composer/legacy/Newsmag/header.php->

Let me know the results!
Thank you!

Hi Sprint News,

So in the latest version of the Newsmag theme, you’ll need to use the child that comes with the theme packages because there were some changes in theme core, you can check more about this in our article from here -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/ , therefore the child theme functions were changed also is possible that the files you have inside the child to not longer be on that path, most of theme was moved in tagDiv Composer.
What you’ll need to do to update the child is actually replace it with the new version and if you customize some post templates set them in the child folder in two sub-folders ( parts/single ) as in our documentation -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this will help you!
Thank you!

Hi,

Some of these elements can be change using the tagDiv Composer builder, -> https://i.imgur.com/w3nkWzz.png -> https://i.imgur.com/AUJNeeg.png (Trending now ), the latest articles is a part from page template, you can remove it by changing the page template -> https://i.imgur.com/jxTgszw.png or if you want to edit it look for the homepage latest articles > posts loop settings -> https://i.imgur.com/YiurQHk.png
In order to change the titles from footer page or Trending now, you’ll need to translate them in theme panel> translations -> https://i.imgur.com/0zvZ97n.png
Also some elements that are set in sidebar can be chnage sith tagDiv Composer and some of them are widgets, these can be edit in appearance > widgets -> https://i.imgur.com/7FAC3zU.png

Hope this will help you!
Let me know the results!

Hi,

Please make sure that you enable this option -> https://i.imgur.com/YhAKyTx.png on forum topic, in this way you’ll be notify when we response.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also the tagDiv Composer will work for all cloud templates and pages. if you want to see the category templates that you are using you can check these in theme panel> categories -> https://i.imgur.com/OQJlCBP.png

Thank you!

Hi,

1. If you are using the responsive version (not the mobile theme plugin), then your traffic should be track.

2. For the moment I can not see you have some posts or pages with amp also this is the menu I see -> https://i.imgur.com/xro4CZl.png please set it from Appearance > menus too -> https://i.imgur.com/UckFoiA.png

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

I’ve made some investigation and indeed the next prev text is not apply -> https://i.imgur.com/YyPF9Qd.png this problem was add on or fix list.

Thank you for your understand and sorry for the inconvenience!

Hi,

I do not quite understand the problem, also the link that you provide is not working -> https://i.imgur.com/jPCH3t0.png -> https://i.imgur.com/piqbxQK.png please provide some more details some screenshots or an working link.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

If you have a mega menu on desktop and you also have the mobile theme plugin then the mega menu will not be display in mobile menu, only the normal menus with sub-menus will be display on mobile theme plugin. What you can do is to create a new menu with sub-menus and set it on mobile.

Thank you!

Hi,

We recommend to use WP Super cache plugin with our theme, you can check our documentation for the settings you’ve need to do here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also there are many clients that are using the Autoptmize with the right settings, unfortunately we do not have a documentation for this one, sorry!

Thank you!

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Hi liberoarbitrio,

You can try the suggestion made by @abhishekmdb, or you can send us an email and will do the proper changes for you!

Thank you for your understanding!

Hi alien82,

Yes you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hi abhishekmdb, do you have the same problem ?

Thank you!

Hi,

The inner column can be delete as row column ( I think that this expression is a lite confuse, because you actually can delete the row or inner row that contain the columns ), for this you can use the right click on the inner row -> https://i.imgur.com/8Ani6H9.png, or click on inner row and delete button, or drag and drop the inner row -> https://i.imgur.com/C2HluAi.jpg

Hope this will help you!
Thank you!

Hi,

I checked your link and the ads look normal -> https://www.screencast.com/t/yQWB64K4UYu7
If this is not what you mean, please provide some more details and some screenshots.

Thank you!

Hi,

So if I understand correctly you have now install the demo default, black version and you want to change it with a pro demo, you can change the demo by simply install a new demo, just make sure that you have all the theme plugins activate to have access to pro demos.
Also the content will not be lost, but make sure that you create your own content, and you do not edit the one from the black version, please check carefully our documentation for demo’s -> https://i.imgur.com/z4Qv9er.png -> https://forum.tagdiv.com/installing-demos/

Thank you!

Hi,

Sumit if you send the email, you should get and answer/solution on email, just make sure that you send the email with all details mentioned above.

@vibe make sure that you do not have a plugin conflict and the theme you have is Newspaper v10.2 also make sure that you do not set any custom css that can affect the the amp functionality.

I’ve checked this problem and for me is working, also I checked the demos -> https://demo.tagdiv.com/newspaper_local_news/ on these the amp is working too.

Thank you for your understanding!