Hi,

If you want to have a menu only for hover then you can set a custom link like this -> http://prntscr.com/ps68uq after that set the sub-menus -> http://prntscr.com/ps697c

Thank you!

Hi,

Indeed in Newspaper X there are some conflicts between these builders because a part from tagDiv Composer was moved in standard pack -> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/ we recommend to check on sub-domain or localhost this new update, also maybe you try the Newspaper X without standard pack elements and WPBakery builder ( for example PRO demos ) to see the new flexibility and speed of Newspaper X.

Thank you for your understanding!

Hi,

Form what I can see this section -> http://prntscr.com/px99id comes from Yoast SEO plugin, I’will make some deep investigation and come back with a solution.

Thank you for your understanding!

Hi,

I think that you are referring to a refund, there is no period estimate, these are offer from envato -> https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- -> https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-
If you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

Thank you!

Hi,

There is no need to use the mobile theme, you can use the responsive version of Newspaper, also you can use cloud templates (cloud category, single post template) from tagDiv Cloud Library, that you can edit on mobile to

Thank you!

Hi,

1. You can not edit the header section, because you are using a standard header, you need to use/import a cloud header from header manager.

2. You need to refresh the page in order to load the mobile menu layout.

Thank you!

Hi,

this is usually happens if you do not install the standard pack please check our topic from here -> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/ and we also add an article for this on our blog -> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/

Thank you!

Hi,

Please make sure that the CDN is set as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/ also please make sure that you do not have other cache plugin activate because this can provide conflicts.

Thank you!

Hi,

Please check our documentation for the Newspaper X, please try without standard pack in this way you’ll achieve a better speed, please check the article frm here -> -> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide some more details and screenshots!

Let me know the results!
Thank you!

Hi,

So you deactivate the google fonts from theme panel and set the default fonts on desktop page and there are still some fonts that are loading, please make sure that you clear all cache.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Unfortunately we did not tested the SG Optimizer plugin and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
Support Policy -> https://forum.tagdiv.com/support-policy-2/

Thank you for your understanding!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible, also provide as many details you can and some screenshots. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you are referring to this section -> http://prntscr.com/pwxx1f this can be customize ( the layout ) -> http://prntscr.com/pwxzw4 -> http://prntscr.com/pwy033 -> https://forum.tagdiv.com/login-how-to-enable-user-registration/ these are the only sections that interfere with login, the rest of them are settings from WordPress

Thank you for your understating!

Please wait for the email reply.
Thank you!

Hi,

Please try this custom css -> http://prntscr.com/pwxtn4
.tdb_single_content .id_ad_content-horiz-left {
float: none;
text-align: center;
}

Thank you!

Hi,

That is a smart sidebar, please check our documentation for how to make you sidebar sticky from here -> https://forum.tagdiv.com/newsmag-smart-sidebar/

Thank you!

Hi Fitim,

Do you have the same problem? did you check the plugin conflicts?
Also make sure that all the settings from our documentation are made correctly -> https://forum.tagdiv.com/newsmag-7-days-post-sorting/

Thank you!

Hello,

Please check the following useful guide where you can see how exactly you can migrate your website to another hosting provider, using the WP Duplicator Plugin. Read here ->
https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/

Also do not forget to configure the settings from the new server like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

The image for share appear in page sorce -> http://prntscr.com/pwuekm apls please notice that the theme can not control the way it will look after you publish the update.

Thank you for your understanding!

Hi,

Please use this guide for fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hi,

I’ve checked this option and for me is working normal -> http://prntscr.com/pwuan0, please make sure that you have categories and you do not have a plugin conflict.

Thank you!

Hi,

If you are using the default post style, then you need to make a change in this file -> wp-content\themes\Newsmag\loop-single.php set the show_next_prev_posts under show_author_box -> http://prntscr.com/pwu7sx -> http://prntscr.com/pwu86h

Unfortunately this can be achieve only with custom css.

Thank you!

Hi,

Just make sure that the ads are not stop working on amp because the errors -> http://prntscr.com/pwttp6 also please set the anchor ads in these section too and check to see if there are some changes -> http://prntscr.com/pwtyle

Thank you!