Hi,

We could take a look as well if you still have a problem with saving in the theme panel. Usually it’s one of the cases mentioned above where the theme does not have access to the admin ajax on the server. This cannot be fixed from our side, but we could take a look to see what is happening.

Please send us an email at contact@tagdiv.com and provide admin login as well as cPanel if possible. Include a link to this topic in the email.

Thanks

Hi,

The theme lazyload was modified, after you update please clear all caching, browser cache as well (or test with a new browser).

There were some problems with the lazyload when it was introduced in 9.2, but they were quickly fixed in 9.2.1. Based on user feedback and our tests it functions correctly at the moment.

I see you reverted to 8.1 at the moment, if you decide to update the theme again, after you update clear all caching you have (cache plugin, cache provided by the host, browser cache).

Thanks

Hi,

Usually that is fixed by entering the code provided at the bottom of the theme requirements guide, in the htaccess file
– https://forum.tagdiv.com/requirements-for-newspaper/
If you don’t have access to the server files, contact the hosting provider, they should be able to help you.
Check the other parameters in the guide as well, increase the WP-memory for example if needed. Having sufficient resources is a must for a proper theme and theme plugins functionality.

Let us know if this works or the problem remains.

Thanks

Hi,

So you want to display videos in the post content? That is not difficult to do, for example Gutenberg has an embed for Vimeo
– https://www.screencast.com/t/JlBi0ERa3KiG
Paste the URL of the video in it and click embed
– https://www.screencast.com/t/BFR6IAeQ – https://www.screencast.com/t/IuJiOaybC
If you use the classic editor simply paste the link in the post content
– https://www.screencast.com/t/1scZNKNGsw – https://www.screencast.com/t/xtm2m5zgkTkG

If this is not what you wanted to know, some more details would be very helpful.

Thanks

Hi,

You can recreate the featured category, try it like this
– https://www.screencast.com/t/Y2QPRE7xeX
It should function same as before after creating it.

Thanks

Hi,

From what I can see the text fields are not loading for some reason. Try to force refresh the page in the browser (Ctrl+Shift+R), also test in a different browser, check browser extensions as well.

If there is still a problem, please investigate plugins, make a quick test and deactivate them all except theme plugins. Check if the problem is solved.

Also check the the theme requirements guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If you already tried these suggestions, please send us an email at contact@tagdiv.com and provide admin login as well as cPanel if possible, we will take a look. Include a link to this topic in the email.

Thanks

Hi,

A link to the website would be helpful, so I can take a look. Worth investigating plugins as a first step, plugins are usually the main cause of problems. Or code entered in the theme panel, theme files or child theme if you use one.

Thanks

Hi,

So the problem is with AMP. Please post a link to the website so I can check the posts with the AMP validator tool. Usually this type of issues are caused by plugins that insert their content in the posts, or by elements entered in the post content directly.

Thanks

Hi,

The email might have ended up in the spam folder for some reason, some emails are detected as spam. That would explain why my colleagues did not see it and begin investigating. We try to answer all emails at least once a day.

Please re-send the email again, enter a link to this topic in the email so we can identify it. Let me know once it is sent.

Thanks

Hi,

I don’t know what could be done in the matter, if that is how the browser behaves and this is only happening with it. Maybe check the browser settings, could be a setting that is slowing it down.

It is completely up to the user however, there is no way to force opening it in another browser instead of the in-app browser. I still believe that most users have disabled it due to it’s limitations and user experience
– https://www.maketecheasier.com/force-facebook-app-use-external-browser/

Thanks

Hi,

Indeed, seems it does not appear. Maybe this will change in coming updates and the tag description will be displayed. Either the description will be included as an option to the tag title element, or as a separate element.

You could add a test element below the tag title, with the description
– http://prntscr.com/m3z4x4
If you have many tags this may take some time however, to set a different description for each tag. Sorry for the inconvenience.

Thanks

I upload it not in the wordpress install, but one level above it in the folder containing WordPress, in my case like this
– https://www.screencast.com/t/ArymKzXPR
It should appear in AMP pages if set like that. Place it there and check AMP pages in the website to see if it appears.

Seems the blog travel demo is adding that top margin, I believe it is part of it’s design. I could give you a code to override it and remove it, like this
– http://prntscr.com/m3ystz

.td-blog-travel .td-post-template-7 {
margin-top: 0;
}

This code can be entered in Theme panel->Custom code CSS section.

Hi,

Try something like this as well, should work well for default predefined post templates

article .td-post-featured-image {
pointer-events:none;
}

If it doesn’t work for what you want to do, provide a link to a post on your website.

Thanks

Hi,

Currently only the single post featured image can display the caption of the image when available, the featured background image cannot
– https://www.screencast.com/t/puG59HLe57
I could add this as a request and it will be considered for a future update. Sorry for any inconvenience.

Thanks

Hi,

You could check some online quote styles and experiment, maybe like these
– https://1stwebdesigner.com/css-snippets-blockquotes/
– https://cssreset.com/7-css-snippets-to-style-blockquotes/
– https://pagely.com/blog/style-blockquotes-wordpress/
I can’t say at the moment if more styles will be added in the theme, it could happen in the future. Sorry for any inconvenience.

Thanks

The block titles are h4, maybe you are referring to those. Depending on block heading used, you could modify these as well
– https://forum.tagdiv.com/topic/change-block-title-to-h1-rather-than-h4/

Hi,

You could modify the respective module in a child theme, move the image code to the top, like this example
– https://www.screencast.com/t/fcUaC5dW
– https://www.screencast.com/t/IqoJLvuiS
Result – http://prntscr.com/m3yefh

Maybe this is also possible by using a cloud template and loop element, these loops are flexible and could be made to look similar to that
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
For example cloud category template 6 which uses a loop design as you mention
– https://affiliate.tagdiv.com/#/load/Category

Thanks

Hi,

You mean in the post content? You can enter it directly in the post content, for example
– https://www.screencast.com/t/roaRm0GQm (classic editor)
– https://www.screencast.com/t/t8ullGCpGG (Gutenberg)
If this is not what you wanted to know please correct me.

Thanks

I see you are wrapping the code in a media query, with the condition that it loads only on screens smaller than 767px. That will have no effect on desktops for example. The query is also not closed properly, there is a missing accolade it seems.

If you want the code to be loaded in certain widths, you can use the advanced CSS sections in the theme panel
– https://www.screencast.com/t/0FYbvuLf
Enter the code from above there as desired, the media queries will be added by the theme automatically.

Hi,

The smart list element in cloud post templates are not quite the same as the default smart list styles. You are referring to the default smart list 1 template which does have a slide functionality
– https://demo.tagdiv.com/newspaper/smart-list-style-1/
But the could smart list templates don’t have a similar capability, this might change or not in coming updates, I can’t say for sure at the moment. Sorry for any inconvenience.

Thanks

Hi,

If you have sent us an email, my colleagues will reply as soon as possible in the allocated support hours. They will try to identify why the issue happens.

Hi,

That demo doesn’t use the optional mobile theme plugin, so on mobile the default responsive version will be displayed.
This demo uses the mobile theme – https://demo.tagdiv.com/newspaper_local_news/

You can find out more about the mobile plugin here – https://forum.tagdiv.com/the-mobile-theme/
The mobile front page is predefined, it will display a top grid containing featured posts
– https://forum.tagdiv.com/featured-posts-2/
Followed by a latest articles section. You can choose to use the plugin or not, there will be no problem either way.

Note that if the plugin is active, mobile pages will not display the same content as on desktop. Each page will have a simple mobile editor where the page content has to be entered (text, images etc)
– https://www.screencast.com/t/ojSoCxK0N2
Page builder elements will not be displayed on mobile with the mobile theme active.

Thanks

Hi,

Installing a demo without content will not import demo categories, posts etc. Only the theme panel settings and custom design (where available).

If you install a demo with content it will import demo posts, categories etc. Installing another demo will remove all the elements imported by the previous one, including demo categories.

Only categories from the demo will be removed, categories you have created will not be affected. So it would be highly unusual if your own categories are deleted by a theme demo. Let me know.

If it would be simple I would happily give you a code for it. Setting an inset box shadow over images can be difficult.

Try it like this again – http://prntscr.com/m2zx0t

.td-module-thumb::after,
.td-module-thumb::before,
.td-module-image::after,
.td-module-image::before {
content: "";
position: absolute;
top: 0;
bottom: 0;
left: 0;
right: 0;
box-shadow: inset 0 25px 100px rgba(0,0,0,.5);
-moz-box-shadow: inset 0 25px 100px rgba(0,0,0,.5);
-webkit-box-shadow: inset 0 25px 100px rgba(0,0,0,.5);
}