Hi,

Once activated the sticky menu will be displayed on all devices, that is why it is called always sticky. You could try a code like this is the Theme panel->Advanced CSS in the phones section

.td-header-menu-wrap.td-affix {
position: static!important;
}

It should prevent the sticky menu from working on phones.

Thanks

Hi,

@KEllc-Admin The logo should resize, check this theme demo which uses a large logo with header style 10
– https://demo.tagdiv.com/newspaper_cars/
Try to resize the window, the logo will resize accordingly.

Thanks

Hi,

1. Block 23 (module 18) will display a predefined thumbnail size as all blocks do
– https://www.screencast.com/t/lh9L5tBef
An exception would be the flex block in which you can select from 3 sizes at the moment. You could choose a different block which uses a smaller thumbnail size if needed.

2. That can be done in general in the theme panel, for the module you choose
– https://www.screencast.com/t/4DM4y0kGr6
Or by each block individually in the composer
– https://www.screencast.com/t/X4AIKKR3JDST

3. That can be done in the theme panel
– https://www.screencast.com/t/Kcx7r44bNX

4. That can be done in general – https://www.screencast.com/t/dlyjHuQC
Or by block module – https://www.screencast.com/t/GTuSpDkKtld

5. The Read more cannot be removed, it is a feature of that block module. You could either remove it from the code, for the module the block uses
– https://www.screencast.com/t/VxN6i0LKz
Or use CSS code in Theme panel->Custom CSS section

.td_block_23 .td_module_18 .td-read-more {
display: none;
}

Thanks

Hi,

The menu overlay template will only be displayed on pages, it is a page template not a general website template. On posts the default header style selected by you will be displayed normally. Maybe that would be possible through modifications, but I cannot say exactly if that is the case.

Thanks

Hi,

If the theme system status is configured as mentioned above, there would be some other cases in which the composer will not work properly or at all
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
You could try to follow those topics. Try as well to test with no other plugins active, except theme plugins.

If there is still a problem, send us an email at contact@tagdiv.com and provide admin login details, FTP access and cPanel if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

That would not be possible. By default in WordPress, if there is no category set for the post it will be placed in the Uncategorized category. If you manually choose categories then the post will be added to them only, not in all the categories.
You can see in which categories a post belongs in the posts screen
– https://www.screencast.com/t/rJVO4vVph9K

Thanks

Hi,

If you recently updated the theme, please update all the theme plugins you are using as well. All the theme plugins are provided in the theme package.
Additionally disable all other plugins except theme plugins as a quick test, check if this has any effect. Let us know the results.

Thanks

Hi,

You could check online tutorials and guides if the analytics data is inaccurate
– https://www.lunametrics.com/blog/2017/06/13/5-checks-for-google-analytics-data-accuracy/
– https://www.crazyegg.com/blog/why-is-google-analytics-inaccurate/
– https://blog.littledata.io/2017/06/27/is-google-analytics-accurate/
The theme has a dedicated analytics code section in the theme panel, it will be added to the website. That would be all the theme options in this matter.

Hi,

The top bar will not be displayed by default on mobile. I t could only be made to display on mobile with a code, only when the mobile plugin is not active. So I could not say what that top section in the screenshot is exactly, it does not look like the theme top bar even if you enabled it on mobile.

If you could maybe provide a link to your website we will inspect it and see where exactly it is coming from.

Thanks

Indeed, that seems to be how the demo is created as well. That may be how the demo was designed. It will not be difficult to make the columns visible. Click on the column first
– https://www.screencast.com/t/w1oWJZDF
Then switch to mobile – https://www.screencast.com/t/927JJzCaN
Scroll down the settings in the CSS tab and change the column from hidden to show
– https://www.screencast.com/t/Xkq9vcIuLw
Do this for both the hidden columns and they will be visible on mobile, be sure to save the page. Sorry for the misunderstanding.

Hi,

From what I can tell there is a code that overrides the color set in the theme panel
– https://www.screencast.com/t/hZJfJ2wly
If you used custom code such as that one in the theme panel custom CSS section, remove it and the color set through the settings will be displayed.

Thanks

Hi,

There are currently some issues with the Facebook social counter functionality, it will happen for some users. This happens due to changes that are being made by Facebook regarding access to user information by applications. Depending on the final changes they will make we will try to provide solutions.
So if you configured the counter properly using the guide and the Facebook like page is public and has no restrictions, and there is still not working then there would be nothing that can be done at the moment.

Regarding Instagram, they have also made some changes to their code. We provided solutions in this topic
– https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
There are solutions both for the Instagram in the counter and for the widget.

Thanks

Hi,

That should not happen, the default Woocommerce plugin is compatible with the theme so it should not cause any issues. I have also made some tests in the matter (latest version of the theme, WordPress and Woocommerce), I found no problem. We could take a look at the issue if you could provide a link to your website.

Thanks

Hi,

You could ask your hosting provider to check that for you, there might be logs containing information about the issue and possible cause. They could provide more assistance in the matter.

Hi,

I could not say how that would be possible and what will it take to achieve it. The block shortcode will only accept predefined parameters that can be set through the composer sidebar
– https://www.screencast.com/t/btLMKrNFKp82
– https://www.screencast.com/t/IkzH11f6hcha
All these parameters are defined in the theme config file, for example the custom title you set for a block
– https://www.screencast.com/t/IdKykxyT0Qc
The theme and the composer do not yet have such an option, they might have in the future, I cannot say exactly.

Thanks

Yes there is, send us an email at contact@tagdiv.com and provide all the necessary details, for a better and clearer understanding. We will try to help you if possible. Include a link to this topic in the email.

Hi,

@lapoloniadelospolacos There were changes made by Instagram a few weeks back, we provided solutions for both social counter plugin and Instagram widget
– https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
You can make these modifications until the theme is updated.

@dwzrlp The configuration you made for the Facebook social counter is not valid from what I can see
– https://www.screencast.com/t/20E3c44lCeS
Please follow the guide and set it up properly
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thanks

Hi,

There is a default padding for the top of the page, it is 48px
– https://www.screencast.com/t/X5I47L1rT
You could reduce that value with a code like this (change the value as you wish)
– https://www.screencast.com/t/x6wXZu2m1PrK

.home .td-main-page-wrap {
padding-top: 24px;
}

Thanks

Hi,

That was quite an older version, much has changed from version 7.7. That issue could be caused by the tagDiv composer being active along WPBakery page builder. In similar cases deactivating the tagDiv composer fixed the problem. The tagDiv composer will be activated by default as you install/update the theme. Try deactivating it and check the results.

Thanks

Hi,

The author box will only display what it is intended to. Only through modifications you could display additional information in this element. Be careful as you edit the code, this element may not be easy to modify. This is a somewhat similar topic
– https://forum.tagdiv.com/topic/author-list/
The element is simple, if you require more options you could consider using an author box plugin. There might be some that can offer what you are looking for.

Thanks

Hi,

That would not be possible by a theme setting. The theme width is fixed by default, this width is split between main content and sidebar. Only on pages there are options to stretch the rows used
– https://www.screencast.com/t/BJhfVraIev
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Sidebars in the post content will be fixed, for posts there are no options at the moment. There are plans to change this in coming updates.

Thanks

Hi,

The breaking point would be 767px, anything lower than that is considered mobile phone.

Indeed, there is still an issue when a sub-menu item is accessed. I have added this on our list and it will be fixed as soon as possible. Our developer team will take a look as soon as possible and fix this problem. Sorry for the created inconvenience.

Hi,

If that provides a code or shortcode try entering it in a text element or Raw HTML element, check if that works. A dedicated element for that plugin is not available in any of the composers.

Thanks

I cannot recreate this issue, I scrolled down the page and then back up for a while
– https://www.screencast.com/t/yADMiDsS1
The header menu will be sticky as you scroll back up, then revert to it’s default position once the top of the page is reached. I don’t see the issue you mention unfortunately. Try testing on a different computer and see if the same issue is present.