Hi,

There was an issue similar to what you are mentioning, after the WordPress 4.9 update. We fixed this issue among others, in version 8.2. Starting from that theme version this problem with the image captions is not happening anymore. In Newsmag this was fixed as well beginning with version 4.2.
Please consider updating the theme to the latest version.

Thanks

Hi,

The theme has an option to remove the author name and date on the post page
– https://www.screencast.com/t/yBewqpGE
Social sharing configuration will have to me made using the Yoast SEO plugin, and it’s capabilities
– https://forum.tagdiv.com/facebook-share/
I don’t believe the plugin has an option to remove the author og, it should nto be displayed if you disable it from the theme panel. Try disabling it an and use the debugger
– https://developers.facebook.com/tools/debug/

Thanks

Hi,

There was an issue with the captions on post images, it happened after the WordPress update. We fixed the issue among others, starting with version 8.2 of the theme so there should not be any problem.
Seems the issue is fixed at the moment from what I can see
– https://www.screencast.com/t/gavzXtrM7Zd

Thanks

Hi,

This element seems to be troublesome, we will investigate the issue and fix the problem. It seems to work if you keep switching and modifying it’s settings
– https://www.screencast.com/t/Xzofqnir
Try this and it should work for you as well. Sorry for this inconvenience.

Thanks

Hi,

The mobile can either be active as a whole, it cannot be activated only for some elements. This plugin is useful if you wish to display a different and simpler version of the website.
It is not required to have it active, when inactive the same content from desktop will be displayed (default responsive version).
As of the previous theme update an option was introduced in the composer, you can now choose to hide rows or certain elements on mobile for example
– https://www.screencast.com/t/hgo09L4awn
– https://www.screencast.com/t/2ps0eI6vx
– https://www.screencast.com/t/nNs4IoaSI
That would be a solution to remove the slider on mobile. The iframes could be modified with code maybe, if you could provide an example it would be helpful.
The footer will be the same as on desktop however, I could not say how you could make changes to it. Maybe that would be possible with custom code as well, depending on what you want to do.

Thanks

Hi,

The socials counter can be placed on pages and sidebars (as a widget), see this guide for supported socials and setting details
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Configure it with the required information and it should display accurate information. Let us know if there is a problem, provide a link to your website where the counter is located so we can inspect it.

Thanks

Hi,

This will be implemented in the theme in a future update. I could give you a solution if this is required, in the meantime. Paste this code
– https://pastebin.com/bM8MaNXR
In this file here – https://www.screencast.com/t/2Js2sDc5P6cQ

Thanks

Hi,

The post template files can be customized through a child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
So you could copy the template file there and modify it safely.

Thanks

Hi,

Seems there is an issue with the line height, however a code like this should solve the problem
– https://www.screencast.com/t/J7Y4J9q0
Enter it in Theme panel->Custom CSS section

.td-social-boxed .td_social_type span {
line-height: 21px;
}

Thanks

Hi,

Please follow this topic
– https://forum.tagdiv.com/topic/comments-on-page-not-working-in-8-5/

Thanks

Hi,

Please check the theme system status parameters, this could be caused by insufficient resources
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to make changes according to the guide if necessary. Then check if the theme panel works properly.

Thanks

Hi,

It seems the website is broken at the moment, there are some errors present
– https://www.screencast.com/t/GGlnlIv9ZW
– https://www.screencast.com/t/WNF1Tu0ToMn
I would suggest to contact the hosting provider in this case, ask them to take a look at the issue. This might be server related. Take a look at the theme system status and theme requirements as well
– https://forum.tagdiv.com/system-status-parameters-guide/
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Hi,

Blocks and other page building elements are available only on pages. Placing a block in the post page could only be achieved by modifications to the post template files. There are similar topics here on the forum that you could follow
– https://forum.tagdiv.com/topic/single-post-how-to-place-a-horizontal-banner-right-below-the-sharing-buttons/
– https://forum.tagdiv.com/topic/add-content-after-post-items-after-related-articles/
– https://forum.tagdiv.com/topic/wanted-to-add-widget-belowabove-related-article/

Thanks

Hi,

The theme uses default WordPress roles and capabilities
– https://codex.wordpress.org/Roles_and_Capabilities
So an author role will and should have access to the post settings in the post page. The theme panel is limited to admin role, but the actual post settings when creating a post will be available.
There are no options in the theme to limit the user capabilities, there could be user role plugins that could be used to modify default permissions.

Thanks

Hi,

Maybe you used HTML or CSS in the post content, check the post content in the Visual tab there could be inline styles such as text formatting set. This could force the text to display without line breaks.

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Hi,

More about it here – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks

Hi,

That could happen if you made modifications to the theme files, or you used custom code. On a default theme this does not happen. Without inspecting the website I could not give you a solution, if you could provide a link I will inspect it.
Use the browser inspector to try and identify what could be the cause
– https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks

Hi,

We will investigate the mobile login issue further, a fix will be provided as soon as possible. Sorry for this inconvenience. You could deactivate the mobile plugin in the meantime.

Thank you!

Hi,

Using ajax filters could produce such results. Try to find a filtering and sorting combination that should not produce the same results in multiple blocks.
Sort posts differently in one of the blocks, change then default Latest sort. Or maybe display different categories in the ajax filter, enter IDs in the required field.
There are combinations of settings that you can use to prevent post duplicates.

Thanks

Hi,

The top part of that demo is not a Hero element. It consists of a row split in half, the image is a inline image element (on the left), then multiple inline text elements and a couple of buttons. The button elements have an option to scroll to class, this will produce the result you are looking for when scrolling
– https://www.screencast.com/t/CNwYarKX

Thanks

Hi,

There is a custom field that you could use to maintain the post views. This is available for each post in the post edit screen
– https://www.screencast.com/t/2CWrE77y8z

Thanks

Hi,

You could try some plugins depending on your requirements. We could not make any recommendations, since we did not make any tests with such plugins. You could search and try a few, see which one works best.

Thanks

Hi,

I could give you a CSS solution for this. Please provide some more details about what design features you would like to add to block 14, and I will try to give you a solution.

Thanks

Hi,

The thumbnails will be created from the featured images you set for posts. They will be cropped center top, that was decided to be the best method in general.
Most of the images used in the demo are around 1068 × 713px to allow the theme to create proper thumbnails for all modules
– https://forum.tagdiv.com/theme-thumbs/
In order to achieve the result you want in the menu, experiment with different image sizes. Do not use such small images the thumbnails will not look properly. Take into account that they will be used on other modules as well, not just the menu.

Thanks

Hi,

Maybe the author name is disabled for the post page, check in the theme panel
– https://www.screencast.com/t/qGl2ura2EN

Thanks