Hi,

Check the theme system status and see if the parameters mentioned in this guide are set as required
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make the changes for you if needed. Additionally deactivate all plugins except theme plugins and see if this has any effect. Then check if the issue is still present.
If it is please send us an email at contact@tagdiv.com and provide admin login information, we will investigate further. Also paste a link to this topic in the email.

Thanks

Hi,

The theme mega-menu will work with categories and sub-categories, taxonomies cannot be selected in the mega-menu at the moment. There is no option to select and display taxonomies in the mega-menu.

Thanks

Hi,

I have inspected the website, but from what I see there is no problem with the header logo
– https://www.screencast.com/t/1DKSBnjIV
The logo is loaded and displayed properly for me. Please correct me if I misunderstand the issue.

Thanks

Hi,

You could simply change the line-height of the header menu
– https://www.screencast.com/t/SQbejbzDZhK
Changing it to a value of 48px should produce the result you want.

Thanks

Hi,

Please try and deactivate the tagDiv composer from the plugins section. This composer has a different functionality for the single image, which interacts with Visual composer.
If you decided to use Visual composer as the page builder, deactivate the tagDiv composer.

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Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to make the changes for you if needed. Then check if the issue is solved.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link to this topic in the email.

Thanks

Hi,

There seems to be a delay before the code loads. If you used a custom code to remove the header menu gradient tr entering that code directly in the theme stylesheet, at the end of the code. This should reduce or remove the issue entirely.

Regarding the mobile menu background, the current color set would be white from what I can see. This is set through the theme panel setting it seems. So there should be no problem changing the background color.
If you are choosing a different color and the result is not as intended, you can send us an email at contact@tagdiv.com and provide admin login information. We will take a look and try to identify why the background color is not applying properly. Also paste a link to this topic in the email.

Thanks

Hi,

Removing these elements by this method should not have an impact on SEO, they will still be loaded in the page source, but they will not be visible.
To remove the comment count in the author page author box, in both desktop and mobile
– https://www.screencast.com/t/UonRDOc6E
– https://www.screencast.com/t/xdSL2ZgLQ

.author .td-author-counters span:last-child {
display:none;
}

Enter the code in both Theme panel->Custom CSS code, and Theme panel->Mobile theme->Custom CSS section. The code will remove the comment counts in these situations.

Thanks

Hi,

Thank you for your appreciations, the tagDiv composer is meant to allow you to create pages easily, achieving many possible designs.
The functions that are called for each module are declared in the general td-module file
– https://www.screencast.com/t/PrqlX29O9t
I believe that is what you are asking.

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Hi,

Module 12 would be this one
– https://demo.tagdiv.com/newspaper/category/module-12-layout/
On mobile it looks like this
– https://www.screencast.com/t/woHtHMm4c
The excerpt should be visible on mobile as well using his module. Please provide a link to your website where the issue is happening so we can inspect it.

Thanks

Hi,

That is why the booster plugin has that predefined check list, it may cause certain plugins or modifications to not function correctly. In this case you could leave the booster plugin deactivated, so it does not conflict with the comments.
Note that Facebook comments are not a theme default option, so problems can happen.

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Hi,

I really couldn’t say if that would be possible or recommended and what would be the resulting benefits from doing it. Maybe ask in one of those topics and other users that have more experience in the matter will reply with relevant information.

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Hi,

I don’t believe WordPress supports embeds from that source
– https://codex.wordpress.org/Embeds
Trying that embed in the post content does not produce any results, it displays the link as it is.
The post template will display the featured video on top, this currently supports the sources mentioned here
– https://forum.tagdiv.com/featured-image-or-video/

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Hi,

@biggleem In almost all cases plugin conflicts or theme modifications are causing the mobile theme to not function correctly.
If you tried deactivating all plugins as a test and the mobile theme is still not functioning correctly, please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link tot his topic in the email.

Thanks

Hi,

That is unusual, please try as a quick test to deactivate all plugins except theme plugins. Then clear the cache. Check if the issue is solved.

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Hi,

I will add it on our list, it will be tested at some point. But I don’t believe it will be considered a high priority task unfortunately. Sorry for the inconvenience.

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Hi,

That would be the case if a background color or image is set
– https://forum.tagdiv.com/background-introduction/
The website will be boxed in this case.

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Replied in your other topic.

Hi,

Please do not reply in your own topic, this will only refresh the topic date. We answer from oldest to newest. Replying after creating the topic will delay the response. Consider the time difference and support hours as well.

Regarding the issue, seems the images have a opacity problem. That is usually caused by plugins. Plugin conflicts cause the theme lazyload feature to not function correctly. Try disabling it in the theme panel
– https://www.screencast.com/t/9jCtoHr3v93D
Then check the results.

Thanks

Hi,

That delay seems to happen because of the elements it loads. If you were to use theme blocks for example instead of those custom elements, this would surely not happen. You could maybe create a test page and try achieving similar design results, using other elements. Test to see the differences.

Thanks

Hi,

This is a strange issue. Try entering this code in the header.php file located in the main theme folder, like this
– https://www.screencast.com/t/UteXCIKvZzCC

<link rel="stylesheet" type="text/css" href="http://fonts.googleapis.com/css?family=Kanit" media="screen">

Then clear all caching and check the results. The font should apply
– https://www.screencast.com/t/8qNw6ts1AVv

Thanks

Hi,

Still the missing class is not present on the grid, only on that category page. It would be hard and maybe not a good solution to give you a CSS code fix for the issue. I suggest to try and reinstall the theme, that should fix this weird issue
– https://forum.tagdiv.com/install-via-ftp/
Please try this suggestion and check the results. Let us know if there still is a problem.

Thanks

Hi,

There are modules/blocks that feature a Read more button, in this topic there is a list of modules and blocks that have it
– https://forum.tagdiv.com/topic/read-more-button-either-missing-or-not-supported-with-voice-report-install/

Thanks

Hi,

I don’t know what you would like to edit about it, but you can find it here in the theme
– https://www.screencast.com/t/JxjmaFz2bgH

Thanks