Hi,

There is a difference between the sources of the same image used in both the websites.
This is the image used on thecar website
– https://i0.wp.com/www.thecar.no/wp-content/uploads/2017/08/formula-e-race-car.jpg
And this one is used on thecarIndia website
– http://thecarindia.com/wp-content/uploads/2017/08/formula-e-race-car.jpg
From what I can see there is a difference in these images. The thumbnails should look the same in terms of quality. Maybe there are plugins, or image optimization or quality filtering in one of the websites that are causing these differences. The theme simply crops and creates thumbnails from the image.

Thanks

Hi,

You could use other ads on mobile, then on desktop. Please check this guide
– https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
You can display different ads depending on the device, each optimized for the instance they will appear.

Thanks

Hi,

Please try to reinstall the theme, manually
– https://forum.tagdiv.com/install-via-ftp/
Install and activate only theme plugins provided in the package.
Check the theme system status and make modifications to the parameters mentioned in this guide, if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
Then check if everything works properly.

Thanks

Hi,

The theme is only available for purchase through the Envato services, and their Standard license or Extended license specifications apply. Those two options are the licence selections at the moment, each with their own conditions
– https://themeforest.net/licenses/terms/regular
– https://themeforest.net/licenses/terms/extended

Thanks

Hi,

Something is not functioning properly with the theme, in this case. From what I can see the sidebar is displayed properly on the first two pages of the post, but on the third it breaks out of the page structure and it displays below the post content and comments section
– https://www.screencast.com/t/6NUyLzkWO0n
The sidebar should not be displayed below the content. Please try to deactivate all your plugins except theme plugins and clear the cache. Check any code you might have entered in the theme panel code sections, or directly to the theme files.
This could be caused by plugins or custom code, please try the advice provided above and check the results.

Thanks

Hi,

Maybe you are using the mobile theme plugin. In this case you will have to edit the post template file that the mobile the uses
– https://www.screencast.com/t/TbFBzbDIU
The mobile theme does not use the post template files as the desktop version, it uses a different post template. Edit the file shown in the screenshot and insert the contact form shortcode in the post structure, where you want it to be displayed.

Thanks

Hi,

You can insert your ad code in the Theme panel->Ads section, in the desired location
– https://www.screencast.com/t/9kwZ3lQpp
More information in these guides
– https://forum.tagdiv.com/header-ads-adsense/
– https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thanks

Hi,

The scroll icon is added by the theme, it cannot be used on AMP pages and it will probably not be displayed. If you use AMP the page structure will be different, it cannot be controlled from the theme. You would have to search for a similar implementation for AMP pages, and create a scroll function feature.

Thanks

Hi,

Please try to deactivate all your plugins except theme plugins. Then clear any caching installed. It could be a plugin conflict, this way you can determine if a plugin is to blame.
Check any custom code you might have entered in theme panel, or added to the theme files. If you use a child theme, switch to the main theme and see if this has any effect.
Also try deactivating and deleting the tagDiv composer plugin, then install it again from the theme package.
If the problem persists, please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

The top menu will not be displayed on mobile, it is not supposed to display. It can be made to appear. I see that you already made some modifications. Try adding a code like this
– https://www.screencast.com/t/EEsOvws2iD
It may require additional modifications. I see that you are also using an AMP implementation for your website on mobile. That could also interfere with the top menu, and how it will display, if you choose to make it visible.

@media (max-width: 767px) {
.td-header-style-8 .td-header-top-menu {
display: block;
margin-left:auto;
width:auto;
}}

Thanks

Hi,

Then you must choose from Header styles 9, 10 or 11. These header styles do not a limit for the image used for the logo. You can use any image you like
– https://forum.tagdiv.com/header-styles/
– https://forum.tagdiv.com/logo-favicon/
For example in this theme demo, header style 10 is used
– https://demo.tagdiv.com/newspaper_cars/
Just make sure that when setting the logo when using these header styles, you select the full size of the image
– https://www.screencast.com/t/7E1Okdq4Q9
– https://www.screencast.com/t/dZLQQVtz8duG

Thanks

Hi,

I believe the request for more article ads is already added to the list. However I cannot specify when exactly the option will be implemented and made available. Each update is meant to provide more theme options. It is hard for the developer team to decide what gets added as soon as possible, and what gets postponed.

Thanks

Hi,

It seems you are using a small thumbnail image as a background for that row
– https://www.screencast.com/t/X96uVxV7399
Please make sure that when setting the image as background, you select full size
– https://www.screencast.com/t/9sKIYDCgA8S9
– https://www.screencast.com/t/xRYM7lCWzW

Thanks

Hi,

The article title can be customized for each module or in general, in the theme panel
– https://www.screencast.com/t/7aVlic5gNW
The excerpt font as well
– https://www.screencast.com/t/7gNvwhr0
If you would like to change the font properties just for the article title only for a particular block, you can use a custom class just like I believe you are doing now.
The code should look like this
– https://www.screencast.com/t/sMw2Wg6pllN

.class13 .td-module-title a{
font-size: 22px;
line-height: 26px;
font-weight: 700;
}
.class13 .td-excerpt {
font-size: 12px;
font-family: 'Open Sans', arial, sans-serif;
margin-top: 9px;
}

It will affect only the article title, and the excerpt for the blocks that have the custom class added.

Thanks

Hi,

The header width settings are located in Theme panel->Template settings
– https://www.screencast.com/t/8y3Z0Gp69ty

Thanks

Hi,

Please check the permissions on your upload folder. More useful information here
– https://codex.wordpress.org/Changing_File_Permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
The second step is to make modifications to these parameters if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to check these for you, or make the modifications for you if needed. They might have a recommended method in this matter.
Also disable all plugins and clear all caching before installing a demo to make sure the plugins do not interfere with the process.
If you have made all the above mentioned changes and the result is the same, please send us an email at contact@tagdiv.com and provide all the necessary information (admin login, FTP access). Also paste a link to this topic so we can identify you.

Thanks

Hi,

There is no option to change the article title color on the block modules. However this can be done with some custom CSS code. If you could provide a link to your website and more details about what exactly you would like to change and how, I will give you a solution.

Thanks

Hi,

If you were to remove the entire category header, the category page will look like this
– https://www.screencast.com/t/Ll3jPhcK2I7
Use this code if that is the result you need, and also maybe set some padding at the top of the grid (you can change the value for the padding if you want)
– https://www.screencast.com/t/w5jhWgMZ

.category .td-category-header {
display:none;
}
.category .td-category-grid {
padding-top: 23px;
}

The arrow in the menu indicates that the menu item is a mega-menu, or it is a drop-down menu. You could remove it for all the menu items with a code like this
– https://www.screencast.com/t/DyZbm1CQnK

#td-header-menu .td-icon-menu-down {
display: none;
}

These codes must be entered in Theme panel->Custom CSS if you decide to use them.

Thanks

Hi,

Please correct me if I misunderstand, but I do not see a block 7 in the content of the page. Please provide more details about the location of this block, so we can inspect the issue.

Thanks

Hi,

If the theme system status is according to the documentation there should not be any problems to save theme panel settings
– https://forum.tagdiv.com/system-status-parameters-guide/
Please check in the theme panel while saving settings, if there are any errors in the browser console. Press F12 to bring up the inspector window and then open the console
– https://www.screencast.com/t/ENQ5a8CB8
Check if there are any errors in this console. The admin ajax process could be blocked by the server, because of the multiple requests that it makes. In this case you can contact the hosting provider and explain the situation or provide a screenshot with the error.
They should be able to fix it.
Please let us know the results.

Thanks

Hi,

Sorry about that, I should have made the code more specific. Right now it applies to all the widgets of the same type, like the one in the footer.
Please remove the code and use this one, or modify it like this (use the color you want)
– https://www.screencast.com/t/feBlQUEb
– https://www.screencast.com/t/2Mz4ypwDCg
It will not extend to the footer and apply only to sidebar widgets, in the post page

.single .td-main-sidebar .widget_categories .block-title span {
background-color: #c3cf2e;
}
.single .td-main-sidebar .widget_categories .block-title {
border-color: #c3cf2e;
}

Thanks

Hi,

From what I can understand you would like to remove the post title, from the post page. There is no theme setting that you can use for this, but you can try a code like this one
– https://www.screencast.com/t/ll0uk4vj
It should remove the post title from the post page, on all the post templates. Enter the code in Theme panel->Advanced CSS in the phones section. It will apply only on smaller devices if that is what you need

.single .td-post-title h1{
display:none;
}

If you have caching installed, clear the cache after entering the code.

Thanks

Hi,

The mobile theme is optional. The theme does not depend on this plugin and you can choose not to use it. In this case something must be causing the mobile theme style to apply when it should not.
This is usually caused by plugin conflicts, it could be a plugin that is interfering with the functionality and causing the mobile style to load. This can only be tested if the plugins would be deactivated and then tested. It may be optimization plugin, please try deactivating that and check if the website displays properly.

Thanks

Hi,

The Envato license specifies that each item can be used on a single end product
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/faq
If you use it on sub-domains which are a part of your product or a multisite, you could use the same item, but for different domains/sites I’m afraid that you will need to buy another license from themeforest.

Thanks

Hi,

If the page is created entirely with tagDiv composer content there should be no problem. The message is displayed probably because there have been other changes to the page, like changing the page template in the backend page edit screen.

Thanks