Hi,

@manify Not sure what you refer too, could you provide more details about this a screenshot would also help.
Please let me know!

Tanks

Hi,

I have tested this and look like the user it’s directed to the page only if he doesn’t have the fb app installed if the fb app it’s installed the fb page loads in the mobile app (tested on our demo with the social counter feature). On your site I didn’t found the social counter only the social icons.

Thanks

Hi,

Sorry for the delay on which I’m answering. I have check your site and seen your issue and I think is caused by some css.
We recently had a similar issue with a client which was using child theme, applied some custom mortification to it’s site with it without updating it.
This could cause this in your case also, please let me know if you are using the child theme and if so please make sure you update it also and make sure you make a backup before in case something goes wrong.
Here you have a guide on how to use child theme: https://forum.tagdiv.com/child-theme-documentation/

Thanks

Hi,

Please add this lines: http://screencast.com/t/MyGS26t3R
Let me know if it works for you.

Thanks

Hi,

First please make sure you use it right https://forum.tagdiv.com/how-to-manage-the-social-counter/
If still doesn’t start working please send an email at contact@tagdiv.com specifying this in your subject and we will send you the fixed version of this plugin as we had some issue with it and we managed to fix them but the new version of this plugin won’t be available until next theme update.

Thanks

Hi,

You can find the id of the category by hovering over the category, like this: http://screencast.com/t/upb3ZnxHo

Thanks

Hi,

@LBour Please follow this tread and use the same method to achieve this or switch to block 3 and do the same. For block 2 you will have to make this modification in td_module_5.php file: http://screencast.com/t/aV9JkSdx for the big thumb. If you don’t know how to do it we recommend to get a freelancer from sites like: http://studio.envato.com/ as we cannot offer custom work as we work hard on the development, updates, fixes and support.

@sbo It is a custom modification you don’t need to update, just follow this tread and use the same method to achieve it.

Hope this helps! Thanks for the message!

Hi,

Yes, please make sure you have at least one post in any of your newly created subcategories as if you don’t have posts in it, that subcategories isn’t added to the menu.
Please make sure you do that and then check it, I have also tested this and should work fine: http://screencast.com/t/qkyFK2WsYdG

Thanks

Hi,

Thanks TheMediumUTM!

@papilleclandestine I’ve checked your page source and found that somehow all theme’s css is loaded within each page which could cause issues.
My guess is that this is a plugin settings which reads theme’s css and loads in into the page.
First please make sure you deactivate all plugins leaving only Visual Composer plugin active, after this empty your cache and purge files and check again.
Also please make sure you use this page speed guide right and use the tagDiv Speed Booster plugin to move the css and js at the bottom of the page avoiding the page render blocking. We only recommend this to advanced users so if you don’t have any php knowledge you should get some to help you with this.
Hope this helps! Please let me know!

Thanks

Hi,

Yes, we already have your request on our feature requests list and we will consider it for future updates but we have to be very careful on what we pick to implement as we have over 160 feature requests, if more people will ask for it we will do it.
Regarding your second issue I have tried to replicate it using theme’s latest version (4.5) and found no issues. What theme version do you use? Please make sure you update your theme to the latest version and also try to check for this without using minified js/css/html and also remember to empty cache.
Please let me know if this helps!

Thanks

Hi,

Check your site’s page speed using Google’s PageSpeed Insights and use this guide to find how you could make your site faster.
You can also find more info about page speed on this tread: https://forum.tagdiv.com/topic/pagespeed/
Hope this helps!

Thanks

• This reply was modified 11 years by Lucian.

Hi,

I’m not quite sure but based on the fact that your image appear only when choosing module 1 layout I believe that you haven’t set an featured image for your posts and therefore your thumbnails which are used by the theme on other modules aren’t created and this is why images only appear when using module 1 as this module displays the content on the posts with together with images added to that post.
Make sure you set an featured image for your posts from here: http://screencast.com/t/vGnim3J8mSv and let me know if you still have this issue afterwards.

Thanks

Hi,

This happens because you try to access the theme’s index.php file directly and this is caused by the theme’s inability to locate the WordPress get_header function as it dose not passed trough WordPress when the request is made and in that case the function doesn’t “exist”.
You can read more about this and also have a solution for this here: http://ardamis.com/2011/06/02/fix-for-php-fatal-error-get_header-in-wordpress/

Thanks

Hi,

Please also send your site’s URL, I need to inspect this so I can provide a solution for it.

Thanks

Hi,

1. First of all if you have set it right the drop-down should be there so double check that you have done this right and disable all plugins laving just the visual composer active this is to make sure you don’t have another plugin which could cause this. Also make sure you empty your cache if you use any.
If this doesn’t helps please let us know about it and provide more details and also your site’s URL so we can inspect this.

2. You can change the appearance of the mega menu is to change the theme accent color from theme panel > theme color or for the font you can do it form theme panel >custom typography section: http://screencast.com/t/MYr8tWhkDYY1
Another way would be to do it via custom css an add it in theme panel > custom css filed.
Hope this helps!

Thanks

Hi,

Unfortunately the theme doesn’t have a feature like this. I’m not sure how you can do this, you should search the web for a solution or a plugin that helps you to that if there is one.
Sorry for the inconvenience!

Thanks for the message!

Glad you did! Thanks for letting us know!

Glad it dose!
Thanks for letting us know!

Hi,

I understand, in that case you should verify your plugins as I tested this plugin and didn’t had issue with it: http://screencast.com/t/G8ClEI2v5
Please let me know what you find.

Thanks

Hi,

Unfortunately it will not work in your case and this appears like that because you haven’t set a featured image for that post.
What you could do it to enable the feature image place holder: http://screencast.com/t/zEqlfFU41R if you do not want any featured image for a specific post and prevent the layout you get now or you can set a featured image and use the gallery post format: http://screencast.com/t/NgZJlvSV to use only the thumb of it on category pages, homepage, block and so on..
Hope this helps!

Thanks

Hi,

Unfortunately there is no option for that, you can hide it via css if you want, and use the post id for it, like this: http://screencast.com/t/DYAgbrkr

.postid-505 .author-box-wrap {
display: none;
}

Thanks

Hi,

Any modification you make to the width cause other elements not be positioned correctly. Off course 1200px is a close value but it will still make the same changes. Use this css in your custom css filed then check how it affects you site and what changes you need to make to adjust it:

.container {
width: 1200px;
} 

Thanks

• This reply was modified 11 years by Lucian.

Hi,

Could you please give wp-access and also FTP access so we can check this? Please send your wp-admin and FTP login credentials to contact@tagdiv.com and also specify your issues details or send a link to this topic.

Thanks

Hi,

For this you will have to edit the homepage template that you are using and move the pagebuilder code within it like this: http://screencast.com/t/psbJGsXY
Result: http://screencast.com/t/9ymb5cMK

Thanks

Hi,

I have checked your site and noticed that your featured images do not use the modal window anymore so looks like it dose work, and the gallery images also work linking to the attachments page.
Please let me know if you still have any other issue regarding this.

Thanks