Hi,

The ajax system works based on js so check your console for js errors and also check this without any plugin active and also make sure you empty cache and purge files.
I’m not sure to which grid columns shortcodes you refer too so please provide more details about this.
The list style was modified so you can use this arrow list format: http://screencast.com/t/MJVb7iNwl
See this post: https://forum.tagdiv.com/topic/bullet/
I will add this on our feature requests list and we will consider it for future updates, however we have almost 200 feature requests and we have to pick very carefully what we implement, if more people will request this we will consider it and do it.
You can also add it like this: http://screencast.com/t/UziMcrzL
Result: http://screencast.com/t/BqCMstIi

Thanks for your suggestion and for your message!

• This reply was modified 11 years by Lucian.

Hi,

@ajaffarali Please provide more details about what you would want to do as I’m not sure I understand. The slider doesn’t use the mx4 module and I also not sure how you have your slider across 2 rows.
Please let me know and also provide your site’s URL.

Thanks

Hi,

Try from here: http://screencast.com/t/3qAexpc5bDn but please note that we don’t guarantee it will work as it hasn’t been tested with CPT.

Thanks for the message!

Hi,

Please check the version of tagdiv social counter widget you use and if it’s not version 2.8 please remove it then install it from the /plugins folder that was provided with theme files: http://screencast.com/t/apG7ZmCneBC
If you still have issues with this please make sure you sue the social counter right: https://forum.tagdiv.com/how-to-manage-the-social-counter/ and also try it without any other plugins active and make sure you empty cache.
If nothing helps please provide a link to a page which contains the social counter with this issue so I can check this.
Let me know how it goes!

Thanks

Hi,

Regarding the first problem you have please note that we have this on our todo list an we’re working on it and we will have it fix in next theme versions.
The images used for post template 4/5/6 is the td_1021x580 image thumbnail they are not loaded at their original size:
ex: http://screencast.com/t/0vOmUbxV
Make sure you use this guide an regenerate your thumbnails if this is not happening in your case: https://forum.tagdiv.com/how-to-fix-strange-thumbnails/
Let me know if this is not what you’ve refereed too and provide more details and your site’s URL also.

Thanks

Hi,

Glad you managed to fix it!
For the background matter I’ve replied here: https://forum.tagdiv.com/topic/disable-background-fade-in-effect/#post-35244

Thanks for the message!

Hi,

You can set this value to zero: http://screencast.com/t/HI3ojxfCZPBi

Thanks

Hi,

I have checked your site again and did noticed that even if the ‘Droid Serif’ font family is set the ‘Times New Roman’ is rendered: http://screencast.com/t/qOraBNesH
I’ve also checked your page source and noticed that ‘Droid Sans’ is loaded: http://screencast.com/t/lsyHvLY3a
Please make sure that you disable html/css/js minify option as I’ve noticed you use it compressed and also disable plugins/ empty cache and purge files if you use CDN.
This should not happens if you use the latest theme version (1.4) as I have also checked this and haven’t found any issues with this, the fonts are loaded and rendered fine: http://screencast.com/t/1dSQ61HRb
If nothing solves this I suggest you re-upload your theme files via FTP using this guide: https://forum.tagdiv.com/how-to-update-theme/ and make a backup of your current theme installation in case something goes wrong.

Thanks

Hi Chris!

I have also tested and noticed this menu bar issue when using woocommerce “Store Notice Text”: http://screencast.com/t/nkyji5Dt
I will add this on our issue list for further testing and consider this.

Thanks

Hi,

The homepage loop already has an sort order by reviews built in: http://screencast.com/t/t9HdsZxvjeqy

Thanks

Hi,

Here is an tutorial on how to find the location of your php.ini file: https://www.ostraining.com/blog/coding/phpini-file/
Hope this helps!

Thanks

Hi,

I’ve noticed you also use CDN host so I suggest you also empty cache and purge files then check again.

Thanks

Hi,

I have tested this using the latest theme version (4.6.1) and haven’t found any issues of this type so please make sure that you also download and use the latest theme version and also check this without any plugins active, empty cache, purge files if you use CDN and try this again. If you don’t use the latest version please update it and use this guide and the FTP method to update the theme: https://forum.tagdiv.com/how-to-update-the-theme/
Please let me know how it goes and also provide your site’s URL so I can inspect this and also let me know what version of IE have you use.

Thanks

Hi,

You can see here that if you disable the post view count from theme panel the view counter shouldn’t update anymore: http://screencast.com/t/AQUXXagm3M
Please make sure you have this option disabled: http://screencast.com/t/AQUXXagm3M then check again for this an let me know.
I have also tested this using the latest theme version and disabling that option stops the custom filed counter to update.
Please let me know and also test this without any plugins active, empty cache and purge files if you use CDN.

Thanks

Hi,

Please add ,'autoplay' => '2' in page-homepage-slider.php like this: http://screencast.com/t/oF5riVtbZDdx 2 represents the number of seconds.
To make the background static remove this code: http://screencast.com/t/OMLwe34JChes

Thanks

hi,

Thee theme doesn’t have an option for that unfortunately and you will need custom modifications for that or you can also try to find and use a plugin for that or get someone to help you with this as unfortunately we cannot offer custom work because we work hard on the development, updates, fixes and support. You can always get a freelancer from sites like: http://studio.envato.com/ if you don’t know how to do it yourself.
Sorry for the inconvenience!

Thanks for the message!

Hi,

Please make sure that you update and use the latest theme version (4.6.1) and also update your social counter plugin to version 2.7 from the /plugins folder then check again without any other plugins active. I have also tested this using your fb user and worked fine:

configuration: http://screencast.com/t/4Mw4g9xdiE
result: http://screencast.com/t/vTtif01MfyDz

If you still have issues after this make sure that you also check this without any plugins active then check again and also provide your site’s URL and more details about this.

Thanks

Hi,

I have checked your site and noticed that the logo container is empty: http://screencast.com/t/CcyepQXxSFFg so please make sure you do this right (last section): https://forum.tagdiv.com/header/
I have also tested this using the latest theme version and haven’t had any issue of this type so you shouldn’t experience this also.
Please make sure that you use the latest theme version which is 4.6.1
Please try this without any plugins active and also make sure you empty cache as well and make sure the theme actually saves settings. The issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know how it goes!

Thanks

Hi,

Make sure you allow registration: http://screencast.com/t/jYrDyDcO then check again.

Thanks

Hi,

I will add this on our feature requests list, however we have almost 200 feature requests and we have to pick very carefully what we implement, if more people will request this we will consider it and do it.

Thanks for your suggestion and for your message!

Hi,

I have added this on our issue list and we will take a look at it. Sorry for the inconvenience!

Thanks for the message!

• This reply was modified 11 years by Lucian.

Hi,

Also test this without any plugins active, and use just the VC plugin then check again. I have checked your site again and haven’t noticed this behavior.
Regarding the fonts I haven’t noticed anything wrong as the fonts that are set are rendered: http://screencast.com/t/0LTmoBr34
Try to chose another and also test this while no plugins are active and check if you still have this issues.

Thanks

Hi,

You can do it via css like this for the read more buttons: http://screencast.com/t/b6aPCsBLH6h
For other buttons you need to use other classes as there is not class which you can sue to change all buttons.

Thanks

Hi,

The link to login/register is made via js using this onclick function and the #login-link id: http://screencast.com/t/gou4Ap6cDG1

Thanks

hi,

Thanks Chris!

@felizubi You can set and use the post template 7 for those posts: http://screencast.com/t/6P18EXIMNP you will get the featured image on block/modules but not on post page.
ex:
config: http://screencast.com/t/khPUNY1L9KD
result: http://screencast.com/t/Lrd7QHxA
post page: http://screencast.com/t/zQIbCF5kMVD

Thanks