Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

You will need to edit this files in order to change the H1 at the moment: https://i.imgur.com/0c8bvJ2.png ; https://i.imgur.com/U8EbrCx.png

Thank you !

Hello !

Your e-mail has never reached to us. can you let us know what your e-mail address is ?

Thank you !

Hello !

There can be an old plugin that is in conflict with something new in the theme. Please deactivate all the plugins except tagdiv ones and try the update.

Don’t forget to backup first.

Thank you !

Hello !

Please note that WP RSS Aggregator is not a tested plugin by our developers. Unfortunately untested plugins are not covered by the support team.

Thank you !

Hello !

That means that you are using the fonts from Theme Panel – Theme Fonts. By default the fonts used are Roboto and Open Sans.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please make sure that this option is enabled on your theme panel: https://www.screencast.com/t/8hKTi7Nm

Let us know the result !

Thank you !

Hello !

I have tested your website from 3 different devices. Please try another device because the browsers on your device can be cached. Everything works perfect from a users perspective.

Thank you!

Hello !

Please provide a link to your website in order to take a look. Leave the cloud library active.

Thank you !

Hello !

For this please follow this topic: https://forum.tagdiv.com/topic/turning-off-sign-injoin-in-theme-setting-doesnt-work/

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

1. You can do that using tagDiv composer, all the elements that have to be changed will require tagDiv Composer.

2. As you can see here the code works: https://www.screencast.com/t/lUcuQRjiR Can you confirm that it is placed in the right place ?

Thank you !

Hello !

Please make sure that you added the loop-single and the single template too.

For example, you add loop-single1 and single template 1 in order to work. Both of them must be in the child theme.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please provide a link to your website in order to inspect and see what can be done.

Thank you !

Hello !

In order to activate this option please install the SEO Yoast plugin.

Thank you !

Hello !

As you can see here https://www.screencast.com/t/pAapqOtp Mobile theme is showing on your amp page.

Thank you !

Hello !

It is ok if you use only one font. That is our recommendation.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

1.This is how users see your footer at the moment: https://www.screencast.com/t/4z1Enkf4n It looks like the desktop version.

2. It looks like your mega menu has not been built properly. Please make sure that your megamenu is built properly. It looks like you have a submenu and a mega menu in it.

3. Unfortunately the images is not working.

Thank you !