Hello !

On the forum you can only send link to images. You will have to upload your image on a host and send the link here.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Can you let us know what e-mail address have you used? It may be in the spam folder.

Thank you !

Hello !

Can you let us know what e-mail address have you used? It may be in the spam folder.

Thank you !

Hello !

Did you get this message “Sorry, you are not allowed to access this page.” when you tried to activate the theme?
If yes, then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Hello !

Please note that tagDiv Composer is available on editing the pages and post templates. It will not work on editing the content. Let us know what exactly you want to achieve so we can guide you. Also it may be helpful if you peek our youtube short videos as you can see here: https://www.youtube.com/user/tagdiv

Thank you !

Hello !

Unfortunately this will require custom work which is not covered by the support team. You can try this but we cannot say that it will work.

Thank you !

Hello !

Unfortunately we do not offer live support at the moment.

Thank you !

Hello !

In order to figure this out please make sure that you updating your plugins too. Also please let us know what kind of errors are you facing so we can sort them out.

Thank you !

Hello !

Unfortunately our Slide element at the moment is working only by rendering posts. This cannot be edited for showing only images.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Indeed no other users have asked for this but I have spoken to our developers and the next update will offer this features.

Thank you !

Hello !

It is not working because it is not properly set: https://www.screencast.com/t/kvq3eLKQSLF7 ; https://www.screencast.com/t/Md5wzOJ8z. Please make sure that you set the proper url.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please set it higher using the .htaccess file or the php.ini: https://www.screencast.com/t/ygU0X2cI

Thank you !

Hello !

Can you confirm that all your cache has been cleared ? And can you provide a link to your website ?

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

We found your e-mail in the SPAM Folder, our team will address it today.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

You will have to first copy the header style that you are using: https://prnt.sc/w4g6ap And after that you need to add this 4 to your child theme: https://prnt.sc/w4g6sj And this should work.

Let us know about the result !

Thank you !

Hello !

Every time you change your viewport you will have to refresh your page in order to see your true viewport.

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !