Hello !

Can you create a test page and add the ads so we can take a look and inspect them ?

Thank you !

Hello !

Unfortunately at the moment there is no resolution on this for the future.

Thank you !

Hello !

Thank you for you honesty !

You can simply uninstall the Newspaper Theme and reinstall the correct one over. The same can be done with the plugins too. The information are held by the database not by your theme therefore most of the settings will be there.

Thank you !

Hello !

Thank you for you honesty !

You can simply uninstall the Newspaper Theme and reinstall the correct one over. The same can be done with the plugins too. The information are held by the database not by your theme therefore most of the settings will be there.

Thank you !

Hello !

Thank you for you honesty !

You can simply uninstall the Newspaper Theme and reinstall the correct one over. The same can be done with the plugins too. The information are held by the database not by your theme therefore most of the settings will be there.

Thank you !

Hello !

I am not sure I understand your query. What exactly are you lookin for to achieve ?

Thank you !

Hello !

Unfortunately blocks will not work in this case. What you can do is the following:

Add a row and stretch it: https://www.screencast.com/t/fJq9KKDAqnzZ
Set the row layout: https://www.screencast.com/t/vwBjgy3huu
Add inner row element in each column: https://www.screencast.com/t/R5xtjX5Xg
Set the Inner Row layout: https://www.screencast.com/t/BPrRcI2vmq2

After you have created your columns I would recommend using image info box as you can see here: https://www.screencast.com/t/7E04VuGM8PP

Thank you !

Hello !

For the child theme support please follow our guide here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you !

Hello !

You will need to delete the ROW as you can see here. Right click on it and delete: https://www.screencast.com/t/Xrbsyydn

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Please take a look at our documentation here: https://forum.tagdiv.com/installing-demos/ Also from the loading speed of your website I would recommend you to make sure that you follow our system requirements here: https://forum.tagdiv.com/requirements-for-newspaper/

Let us know the result !

Thank you !

Hello !

This seem to be some remote cases. Please make sure that your website security is up to date and you don’t have any intruders on your website.

Also you will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

If you set a category and some tag slugs: https://www.screencast.com/t/SgAD8ZTT3PeQ The filters will work as it follows: It will render only the posts that contain that slug in that specific category.

Thank you !

Hello !

If you are using a post template you will only have to edit the template from here:https://www.screencast.com/t/voIh2UeN4zVz and remove the ad box as presented by my colleague above. if you do this this setting will apply on all the posts that use that template.

Hello !

On our side too it loads great: https://www.screencast.com/t/UfOa9AGkT8o

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Recommended image size is full HD: 1920x1080px or 800x600px. Also please make sure that you are uploding your image full size as you can see it here: https://www.screencast.com/t/Oxue274e

Thank you !

Hello !

Please make sure that you are using the latest Newspaper theme version. This issue was fixed in Newspaper 10.3.8.

Thank you !

Hello !

I am not sure I understand. Can you send us a photo of what files are you looking at ? The full theme can be downloaded from here once purchased: https://themeforest.net/item/newspaper/5489609

Thank you !

Hello !

Please send us a link to your website. Also please check on another browser, this may be a browser bug.

Thank you !

Hello !

Where do you see this error ?

As mentioned above. Please provide a link to your website in order to take a look.

Thank you !

Hello !

That seemed to be a remote issue that got fixed. as you can see here the issue is gone: https://www.screencast.com/t/hpE5Vb7xh92

Thank you !

Hello !

This seemed to be a remote issue on some customers. Can you confirm you are using the latest Newspaper 10.3.8 version ?

Thank you !

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !