Vlad S Hello !
Can you shows us your setting in the website manager ? You should be able to edit the footer from there.
Thank you !
Vlad S Hello !
Can you send us a photo of the error ? What exactly are the steps that you take to face this issue ?
Thank you !
Vlad S Hello !
We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Vlad S Hello !
Please increase your memory size to 1024mb.
Let us know the result !
Thank you !
Vlad S Hello !
Please note that Norton may not recognize all the procedures that composer does and can see them as an issue when in fact they are not.
Thank you !
Vlad S Hello !
I am sorry for misunderstanding !
It seemed to me that those plugins were active but I may have missed something.
Thank you !
Vlad S Hello !
We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Vlad S Hello !
If you have multiple headers and footers set you will have to edit each one. But if you have only one set globally you can edit it from any place: https://www.screencast.com/t/LQ5bEgSaL
Thank you !
Vlad S Hello !
Please provide a link to your website in order to inspect.
Thank you !
Vlad S Hello !
Can you show us a screenshot of your error ? We couldn’t replicate this on our side.
Thank you !
Vlad S Hello !
If you are using cloud library post templates you can create custom sidebars as you can see here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=66s
Thank you !
Vlad S Hello !
If you are using custom ads this is possible using css. We can help with that. Unfortunately if you are using google ads this option is not possible.
Thank you !
Vlad S Hello !
Are you using any redirect options ? Or any SEO plugins that offer this ?
Thank you !
Vlad S Hello !
2. For all the retina images there is a special tab like this one: https://www.screencast.com/t/YYH1EcRcfS5 Please note that not all the images can be retina. Also Retina works only with 4k monitors and there are not many of them out there.
4. You can change through the predefined ones. Adding a new one will require custom work and some work which unfortunately will not be covered by the support team. You can try the ones available. They might suit your desired design.
5. As mentioned on 4. Please first try our available options because they should work with your desired options.
Thank you !
Thank you !
Vlad S Hello !
There seems to be an issue in your social counter element. Can you please remove it and re-add it into your page?
In order to delete it simply open tagDiv Composer, right click on it and delete: https://www.screencast.com/t/gxCzcxvX
Thank you !
Vlad S Hello !
We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Vlad S Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Vlad S Hello !
We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Vlad S Hello !
Unfortunately you cannot add a a search button there. The search is the one available in homepage.
In order to edit the background go to Theme Panel – Background – Mobile menu background: https://www.screencast.com/t/mhqmEftTU7
Thank you !
Vlad S Hello !
This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq
If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Let me know the results!
Vlad S Hello !
This has been fixed in the latest update 10.3.8. Please make sure to update your Newspaper Theme as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know the result !
Thank you !
Vlad S Hello !
The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/
Hope this will help you!
Thank you !
Vlad S Hello !
This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq
If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Let me know the results!
Vlad S Hello !
That is the mobile theme. Please make sure that you have activated the proper thumbs for the mobile theme. The mobile theme requires the “265×198” and the “741×486” thumbnail sizes in order to show the featured images properly.
Thank you !
Vlad S Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
