Hello !

We are well thank you !

Can you show us what exactly is wrong ? Maybe a screenshot if you see any errors. At the moment your website seems to be working perfectly.

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Hello !

Ads can be replaced from Theme panel – Ads.

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Hello !

Please provide a link to your website in order to inspect and see what can be done.

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Hello !

If you are using a cloud library template for the post you will have to use tagDiv Compsoer. In order to change the background color / image you will have to edit all the ROWS as you can see here: https://www.screencast.com/t/QlYxvmdoUxea

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Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

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Hello !

Please provide a link to your website in order to inspect.

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Hello !

We will reply via e-mail but please note that the support was limited this 2 days due to our national holiday. Our response will take up to 48hrs.

Thank you for your patience !

Hello !

You will have to assign the tag page as you can see here:https://forum.tagdiv.com/cloud-library-templates/

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Hello !

In order to adjust page width you have to select every row of your page using the tagDiv Composer and then set the stretch mode you want like here : https://www.screencast.com/t/BkWwdHh6

In order to make the post page full width you will have to add a single post template and then edit it. Check more about how to have single post template here: https://tagdiv.com/customize-articles-with-single-post-templates/ And for the header you can do it here: https://www.screencast.com/t/xf56tQN0.

These are the ways you can increase your page width from theme options. Anything above this will require custom code which is not covered by the support team.

Please make sure that there are NO background images / color. Not even white. All your background color have to be set on clear.

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Hello !

That is due cache. Now we see the header you see. Please make sure to clear your cache and this should be fixed.

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Hello !

You can disable it using tagDiv Composer as you can see here: https://www.screencast.com/t/XQCVFDBsLcS

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Hello !

1. Please provide a link to your website in order to take a look.

2. You can achieve this by editing the row layout as you can see here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=73s

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Hello !

We will reply via e-mail but please note that the support was limited this 2 days due to our national holiday. Our response will take up to 48hrs.

Thank you for your patience !

Hello !

This sometimes may work but please note that we can see how many active websites use only one license. We recommend you to remove the license and use it only on one website.

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Hello !

Please use this css code: .tdb-caption-text {
color:white!important;
font-size:15px!important;;
}

https://www.screencast.com/t/cSVyyTNt

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

We do offer support via e-mail too but it would be better to start via forum because answers may help other users. If we can’t figure it out here we will ask for your credentials and we will inspect your website.

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Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

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Hello !

Can you send us a screenshot of the issue in order to take a look ?

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Hello !

Can you send us a picture. I am not sure I understand your query.

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Hello @Humiagri !

Please provide a link to your website in order to take a look. Also if possible send us a screenshot of how you set up the pinterest.

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Hello !

The background images can be changed from Theme Panel – Background as you can see here: https://www.screencast.com/t/TpsIgTrku79

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Hello !

Please note that this is a SEO Issue and SEO is something that is up to each user. For SEO we recommend using SEO Yoast plugin.

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Hi, did you get this message “Sorry, you are not allowed to access this page.” when you tried to activate the theme?
If yes, then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!

Hello !

Yes, this is possible. Simply add a post template from Cloud library and create or edit it as you can see here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you !