Hello !

The automatic update option has came in the latest versions. You can update manually as you can see in our guide here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Please make sure to create a backup first !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please check what type of headers do you have in the header manager as you can see here: https://www.screencast.com/t/mPzjFUyH make sure that you have the same header on all the headers.

Let us know the result !

Thank you !

Hello !

The flex blocks are a new feature which has came this year. Unfortunately we recommend you to only work with flex blocks because the amount of customization exceeds the normal blocks.

Thank you !

Hello !

The mobile viewport will use the same content like the desktop one.

You will have to either create a mobile template. For more information follow our topic here: https://forum.tagdiv.com/topic/mobile-themes-cloud-library-v10-3-7-update/ Or you can use the mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

For this we will have to investigate. It would be easier for both of us if you directly reply to e-mail because my colleagues can take a look faster.

Thank you !

Hello !

What version of gutenberg are you running ?

I have updated everything, disabled the newspaper theme and all the plugins and I still can’t see this option.

Thank you !

Hello !

Indeed but please note that there are multiple users and websites that are complex, with a lot of content that use Newspaper theme and they have page speeds over 95%.

This is a complete mix on how well the host behaves, how you manage all of your content to have the best size and speed on each and every post / image / plugin, everything.

Our team is really working hard to keep the page scores up. Please note that there are over 100.000 sales of this theme and more than 60% of it have page scores over 80-85.

Thank you !

Hello !

In order to add ads in your mobile theme you will have to go into Theme panel – Mobile Theme – Mobile ads as you can see here: https://www.screencast.com/t/IDLBGlNv

Thank you !

Hello !

Any block can use this feature as you can see here this filtering option is available on any block:https://www.screencast.com/t/EJiIx88lSyt

Thank you !

Hello !

The best practice would be to make sure that all the requirements are like in our guide here: https://forum.tagdiv.com/requirements-for-newspaper/

Let us know the result !

Thank you !

Hello !

Please make sure that you have cleared your cache.

Also please provide a link to your website in order to take a look.

Thank you !

Hello !

Your website seems to be temporarily down.

Please make sure that you have sent us the proper link.

Thank you !

Hello !

Please note that this is not a tested method, therefore it is not covered by the support team. This is marked as custom work which may be done by our colleagues over a fee. You can contact them here and let them know about your intentions: https://tagdiv.com/web-development-services/

Thank you !

Hello !

Can you provide a screenshot of your system status tab ? First step would be to make sure that everything is as in our requirements here:https://forum.tagdiv.com/requirements-for-newspaper/

Also if this does not help I would start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results !

Thank you !

Hello !

We have inspected your website and the sticky header works great.

Please make sure to clear your cache.

Thank you !

Hello !

Yes, that is possible.

You will have to create a category template for each category you have and also a post template for each category. Customize them according to your plans and you will be able to set a post template for only one category in order to achieve the looks that you want: https://www.screencast.com/t/sbCrfGKb

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please provide a link to your website and a screenshot of how you have set up the excerpt settings.

Thank you !

Hello !

We will reply as soon as possible !

Thank you !

Hello !

Please use this css code for this: .td-main-page-wrap {
padding:1px!important;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

We have tested this on our end and everything is working fine with the latest woocoommerce. You will have to first start looking for a plugin conflict but this might be 2 or more plugins which conflict with woocommerce and affect tagdiv composer. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Hello !

Unfortunately facebook and instagram embed are no longer working on wordpress at the moment: https://wptavern.com/upcoming-api-change-will-break-%3Cb%3Efacebook%3C/b%3E-and-instagram-oembed-links-across-the-web-beginning-october-24

Thank you !

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !