Hello !

Please make sure to clear your cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

This is most likely a caching issue !

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

You can do it by simply deactivating the Mobile theme plugin. Don’t forget to clear your cache after that.

Thank you !

Hello !

We are sorry for the issue you have faced !

Please contact us via email at contact@tagdiv.com and provide the following:

– Every step you made in order to update the theme. This is very important so we can try and reproduce your steps and see if this is a theme bug.
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

You are using mobile theme plugin. You will have to create a menu for your mobile theme. Please note that this is an wordpress option: https://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please try changing them in .htacces too.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Yes, for the logo only you can use SVG. In order to upload a SVG logo you will have to use a Cloud Library header. All the cloud library templates ( including headers ) are fully customizable using tagDiv Composer. Save your logo as .SVG ; open the saved file using notepad ( for example ) and copy the logo text and paste it in here: https://www.screencast.com/t/7iiOpnu7uoiR

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

We wanted to investigate your website and it is not even running. Please note that your website must be in top condition for adsense to run ads. Please make sure that your website is running perfect and that cache is cleared. The ad codes are inserted correctly.

Thank you !

Hello !

We wanted to investigate your website and it is not even running. Please note that your website must be in top condition for adsense to run ads. Please make sure that your website is running perfect and that cache is cleared. The ad codes are inserted correctly.

Thank you !

Hello !

The instagram will be getting an update in the near future since that was fixed too.

Thank you for your understanding !

Hello !

You can use the column text element in order to render shortcodes or use HTML codes.

Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

Thank you !

Hello !

Can you provide a screenshot of what exact font you want to edit ?

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

I am not sure I understand what you try to achieve, can you provide a screenshot or a link for example ?

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

Hello !

You will have to edit that page using tagDiv Composer and replace all the blocks in there with flex blocks. You can try and disable the standard pack, open the template with tagDiv composer and look at all the elements that you will have to replace.

Thank you !

Hello !

Please make sure to clear your cache, this is how your website looks on our side: https://www.screencast.com/t/XcJ7TK5NHvqp

Thank you !

Hello !

Unfortunately the images do not load, you can go in your cpanel and manually remove them and check your website after that.

Thank you !

Hello !

That option is possible when using Cloud Library post templates: https://www.youtube.com/watch?v=I1R3j1QYod0 And you can activate or deactivate the infintie scroll from here: https://tagdiv.com/infinite-loading-for-single-posts/

Thank you !