Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello 1

In order to the most popular option to work you will need to have an active website. If your website is not opened to the public and your website does not have views that option will not work.

Please provide a link to your website.

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Hello !

Please make sure that you have integrated the Youtube API as you can see here: https://forum.tagdiv.com/youtube-api-key/

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Hello !

In order to update your theme please follow our tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Please note that we recommend creating a full backup ( this can be done by your host ) before having an update.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

Please provide a link to your website in order to inspect.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

Please provide a link to your website. Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

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Hello !

The update tab has been added only from 10.3.1 In order to have that feature you will have to update your Newspaper Theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

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Hello !

If you open any page using tagDiv Composer you will be able to open the website manager. The website manager will allow you to edit the footer and header. Once the footer you want to edit is selected you will have to scroll to the bottom of the page and you will be able to edit it: https://www.screencast.com/t/MDXytUzC

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Hello !

Unfortunately your website was not active or something. You can try this CSS code as you can see here: .td-header-wrap {
background-color:red;
}

The code must be inserted in here: https://www.screencast.com/t/s61BcemS2eW

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Hello !

Please note that this option is available only from 10.3 version. Please update your theme to the latest version. For that you can follow our tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/

I hope this was helpful !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

This seems to be a host issue as you can see here: https://www.screencast.com/t/AvWHnw3m Also for the favicon we recommend you to remove it and re upload it.

Let us know the results.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

The image comes from the demo, every time you upload a demo there will be certain media files that will come with it.

The header is custom made so you won’t be able to reproduce it without having coding skills. You can recreate it 97% using the tagDiv Composer as you can see here: https://www.screencast.com/t/VvCWqCNnOO Set a ROW on 3 columns or 2, add a header logo element, menu element and a mobile search. And using tagDiv Composer you will be able to adjust it to your taste.

I hope this was more helpful !

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Hello !

Please provide a link to your website in order to inspect.

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Hello !

That is still Open Sans: https://www.screencast.com/t/AJlBxzA9M

Please re-check.

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Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

Here is the css: .td-what .td_block_template_1 .td-related-title {
text-align: center;

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

I hope this was helpful !

Thank you !

Hello !

Please make sure you have cleared your cache.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please provide a screenshot of your issue and also a link to your website.

Please note that your calls are made by each and one users. So if you’re having a high amount of users you will have to raise your host plan.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !