Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

From what I can see on your website your images are more Vertical or don’t meet the minimum sizes because they are small. We recommend using at least 800×600 images. At the size they are now, making them show in full will stretch and distort the image badly.

I hope this was helpful !

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

Hello !

We are not aware of any malware and didn’t have any reports on this. As mentioned above, in order for out products to be displayed on Envato Market they have to be “clean” and we have tested and also the Envato theme tested it.

If you have re-uploaded a fresh theme and you still have the malware I would suggest you a new WordPress because that can be the issue. If your wordpress is infected you can try other themes too and you should have malware on them as well. That is why we suggested the method above. Installing a brand new wordpress, re-download the Newspaper Theme and check if there will be any Malwares after that. It is a radical measure but me personally that is what I would do in this case.

I hope this was helpful !

Thank you !

Hello !

Replied here: https://forum.tagdiv.com/topic/uploading-photos-and-videos-on-newspaper-theme/

Thank you !

Hello !

This seems not to be a Newspaper Theme issue. Please contact your host and let them know about your issue.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please edit the footer from the Website manager and that will work: https://www.screencast.com/t/asqC18ok0M4

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

I pressume you mean the part wich includes the latest articles section. That one comes from the page building so you will have to edit the page in order to have that removed so you can edit it using the composer: https://www.screencast.com/t/uzXRgXTiHlH

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Hello !

1. For that you will have to edit the page using the tagDiv Composer as shown here: https://forum.tagdiv.com/topic/restro-change-homepage-top-image-and-page-header-images/

2. The footer background can be edited from the website manager as you can see here: https://www.screencast.com/t/HltiXliEvhx

Thank you !

Hello @cmc !

This issue has been fixed in the 10.3 Update. Please update the Newspaper Theme by following carefully our tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Hello !

You can use the Newspaper theme on a staging / test site. And yes, exporting your theme settings from your live website to your staging one should work flawlessly.

Find out more about it here: https://forum.tagdiv.com/import-export-theme-settings/

I hope this was helpful !

Thank you !

Hello !

Unfortunately this option is not available with Newspaper Theme.

Thank you for your understanding !

Hello !

Please note that all the cloud templates can be fully customized using the tagDiv Composer as you can see here: https://www.screencast.com/t/84gvT8ydX1R

Thank you !

Hello !

Please follow our tutorial in order to setup child theme properly: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

If there is a plugin conflict, you disable the plugins, clear the cache. If the problem is fixed you start activating the plugins one by one and see which one causes the conflict. And only THAT plugin must be removed.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Please provide a link to your website in order to inspect and see what can be done.

Thank you !

Hello !

Please make sure that you clear your cache. We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you !

Hello !

Please provide a link to your website and also if possible a screenshot so we can inspect your websiste.

Thank you !