Hello !

I am sorry but I don’t quite understand what exactly do you mean by this ?

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

We will reply via e-mail !

Thank you !

Hello!

Please make sure you have followed our tutorial in order to update properly as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Also for child theme there have been some changes made and they can be found in here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Also please note that we recommend creating a backup before updating and also having the backup done on a staging website.

Thank you !

Hello !

Please make sure you have cleared your cache. As you can see here this works fine on our side: https://www.screencast.com/t/hUOqxwxr

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Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please first clear your cache. Also note that you will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

If the mobile theme is disabled then the desktop version should be displayed on your screen perfectly.

Please provide a link to your website.

Thank you !

Hello !

Try and copy this code in theme panel – custom codes: https://www.screencast.com/t/YJBNtEjB0N ; https://prnt.sc/r7uq65 ; And add this class here: https://prnt.sc/r7uqgh

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Hello !

We have investigated your website but couldn’t find anything wrong. please provide a screenshot of the issue that you’re facing.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

We inspect your website, see what has been missed by you and if a problem has been found you will be notified. Also you will be notified by the support team via e-mail.

Thank you for your understanding !

Hello !

Unfortunately your website does not seem to work. Please make sure your website is perfectly running.

Thank you !

Hello !

Please note that your request is not Newspaper Theme related. If you want to migrate your website you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

From what our team has tested your database doesn’t seem to be correct. Migration is not covered by the support team.

Thank you for your understanding !

Hello !

For post you can add a post template that will be editable using the tagDiv Composer as you can see here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

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Hello !

Your e-mail has gone into the SPAM folder, our team will reply to it a soon as possible.

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Hello !

Please note that we DO NOT recommend removing any part of the css.

You can do this but it won’t get covered by the support team.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please update the Newspaper Theme as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Hello !

In order to update the Newspaper Theme you can follow carefully our tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Hello !

Updating the theme will not affect your settings. Please make sure you are creating a backup before updating.

Please follow our update tutorial as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Page speed is not covered by the support team. This can be done by our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding !

Hello !

Yes, for example you can create a homepage,use the image box as you can see here: https://www.screencast.com/t/ZfisbKQg

Each image box can have its own url. That url can lead to your category page.

I hope this was helpful !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Unfortunately this option is not available with Newspaper Theme.

You will have to do this manually. You can achieve this by editing the database: https://prnt.sc/r7rshm

Thank you for your understanding !