Hello !

Please let us know what e-mail address have you sent your message from.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

The blocks were designed to diplay mostly square images or rectangular shaped ones like 800×600: Also if you’re using flex blocks you will be able to edit the images as you can see here: https://www.screencast.com/t/NwubnM3cg

For your second problem that is because of the issues above.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

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Hello @tehfjk !

What you are trying to achieve is called a smart list: https://forum.tagdiv.com/smart-lists/

@gpmedia – By using a post template from the cloud library you can customize and add the next and previous article element as shown above.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

This is how the captions look on your mobile theme: https://www.screencast.com/t/krZxLDQ5g

Any smaller than this can cause google errors.

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Hello !

Please update to Newspaper 10.3 and integrate the API as you can see here: https://forum.tagdiv.com/youtube-api-key/

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Hello !

Please note that we recommend using tagDiv Composer only on Newspaper Templates. Importing external templates may cause conflicts.

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Hello !

Depending the blocks you use you can find the codes in here: https://www.screencast.com/t/Gq5gkPMXSF7

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Please note that we only recommend using TagDiv Composer. JS Composer is not a tested plugin by the Newspaper Team and it is not covered by the support team due to our support policy: https://forum.tagdiv.com/newspaper-theme-support/

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Hello !

You can use the column text element in order to render shortcodes or use HTML codes. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

A backup is created by your host. All the settings are held by the database from your host. This problem occurs from your host not from theme settings. Also as you can see here: https://forum.tagdiv.com/how-to-update-the-theme-2/ We DO recommend making sure that you are having a backup first, and also do the update on a staging website.

We understand your frustration but your issue is more related to a host issue not theme issue.

I hope this was helpful !

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Hello !

The style option is not longer available in widgets. You can use the tagDiv composer social counter element as you can see here: https://www.screencast.com/t/jOkCo9GXwXtu

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Hello !

Do your titles need to be shorter ?

Unfortunately I don’t clearly understand what is wrong.

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Hello !

Please make sure that you have integrated the youtube api as you can see here: https://forum.tagdiv.com/youtube-api-key/ This is available only from 10.3 version.

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Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that your host provider is working fine since at the moment your website is not working.

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Hello !

Please let us know what is your e-mail address, we couldn’t identify your e-mail in our inbox.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

This fix is available from Newspaper Version 10.3

Thank you !

Hello !

While editing a single cloud post template you will be able to add the Next/Prev element as you can see here: https://www.screencast.com/t/9cYYB7tR4 ;

In order to import a post template from the cloud library you can watch this tutorial: https://www.youtube.com/watch?v=I1R3j1QYod0

Thank you !