Hello !

Please provide a link to your website in order to inspect and also what errors you see and where do you see them ?

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Hello !

That option is available in System Status panel as you can see it here: https://www.screencast.com/t/zCZP0Hv2

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Hello !

That means that is the CSS limit, you will have to upload a smaller logo for the Mobile header in the Theme Panel – Header – Logo for Mobile.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

They should be there. All the demos can be found only in one place. Please make sure that you have updated the theme properly. Also check your system status and to have all the required plugins active:

TagDiv Composer
TagDiv Cloud library

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Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Please provide a link to your website in order to inspect !

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Hello !

Please make sure that you do the procedure properly according to our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/

The best way to update the Newspaper Theme is to delete the current Newspaper Theme version and TagDiv Plugins and after that you can install the new version.

You can find 9.8 version here: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/

Also please read my last reply about update on this post: https://forum.tagdiv.com/topic/update-to-newspaper-10/

Overwriting files will cause conflicts.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

You will have to try and see, as mentioned above, we have not tested any plugins in this matter.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please update to 10.1, the issue has been fixed.

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Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Without cPanel and WP-Admin we cannot offer proper support.

Thank you for understanding !

Hello !

On mobile devices the top bar is being displayed in the menu.

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Hello !

There is no issue in remaining on the current version. Updates are not required.

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Hello !

You can use this css:

.td-main-menu-logo img {
max-height: 54px;
}


I hope this is helpfull !

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Hello !

I’ve meant to make sure that your upload process was done correctly. Also normally this bug has been fixed on the 10.1 update, please update and let us know if the issue is still there.

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Hello !

That issue has been fixed in the 10.1 version, please update !

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Hello !

Please make sure that you have set up the proper child theme according to our documentation here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

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Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

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Hello !

You can use the purchase code on local host but please make sure that you reset the key when going into live site.

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Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

For posts please take a look at our tutorial regarding post page customization: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !