Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please try and reset your excerpt as you can see it here: https://www.screencast.com/t/0tVFi1w6n And also we have noticed that you are not using any blocks on your homepage.

Thank you !

Hello !

Unfortunately this option is not available at the moment with Newspaper Theme !

We are sorry for the inconvenience !

Thank you for your understanding !

Hello !

@meiggsmedia all the updates are found in here: https://themeforest.net/item/newspaper/5489609

@Nitneuk, Standard pack is made to work with older version, you can deactivate it and install Default PRO demo and it will work.

Can you please let us know more details about your instagram issue ? Paste a link to your website too.

Thank you !

Hello !

Your page seems to be affected the most by the lack of a cloudflare, images, external requests as you can see it here: https://gtmetrix.com/reports/stave.myprobet.com/X5ZGKPgq

Thank you !

Hello!

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello ! 

Indeed there is an issue with header style 4. You can either use another header template for the moment or edit the file located in : wp-content\plugins\td-standard-pack\Newspaper\parts\header\header-style-4.php – On line 27 as you can see in this picture: https://www.screencast.com/t/i5PmkOVF8I0

Thank you for your understanding ! 

Hello !

As you can see the Newspaper Default still remains even with standard pack disabled: https://www.screencast.com/t/b64ttRdjRspv

Thank you !

Hello !

Thank you for this information. We will start investigating this issue and as soon as possible we will offer a fix for it.

Have a nice day !

Hello !

No, content won’t be lost, I suggest to upload the theme via wordpress directly.

Thank you !

Hello !

We are sorry for the inconvenience !

Please check and reset the excerpts that can be found in Theme panel – Excerpts.

Thank you !

Hello !

Please make sure that you have updated your theme properly.

The best way to update the Newspaper Theme is to delete the current Newspaper Theme version and TagDiv Plugins and after that you can install the new version.

Overwriting files will cause conflicts.

Thank you !

Hello !

The best way to update the Newspaper Theme is to delete the current Newspaper Theme version and TagDiv Plugins and after that you can install the new version.

Overwriting files will cause conflicts.

Thank you !

Hello !

All the informations ( layouts, posts, etc) are set up in your database. Your database will not be affected by this.

I hope this was helpfull !

Thank you !

Hello !

In order to activate widgets simply set them up on your page as you can see it here: https://www.screencast.com/t/472mY36s678q and after that from Appearance – Widgets you can set up the content of your sidebar.

Thank you !

Hello !

It would be very helpful for us If you could change the theme just to check this issue. So we can figure out if this comes from us or not.

Thank you for your understanding !

Hello !

That is not editable with Theme colors or TagDiv Composer, That will require CSS code, please provide a link to your website and we will take a look.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

The proper update procedure is to delete the old version of tagDiv theme and plugins and upload the new one. Overwriting the files will only cause errors.

If you are sure that your Newspaper Theme system status is fully accomplished as you can see it here: https://forum.tagdiv.com/requirements-for-newspaper/ Please post a link to your website and we will be more than happy to inspect your issue.

Thank you !

Hi,

From what I can see the mobile theme is still appearing on desktop version, this is usually a cache plugin conflict, please deactivate your it and check to see if this will still happen, also we recommend to use WP Super Cache plugin.

Thank you!

Hello !

That can be translated from theme panel -translations as you can see it here: https://www.screencast.com/t/WGo6fvm3xy4

Thank you !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !