Hello !

You can go and delete the whole theme from cPanel, that would be the best solution. If you do not have access to cPanel you could also delete it from wordpress. Here you will find some information about it: https://www.templatemonster.com/help/how-to-delete-wordpress-theme.html

Thank you !

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

I will pressume you mean why the layout of the footer. If you’re using the Footer page than the footer settings will not apply. So if you want to have a footer page you will have to edit it via tagDiv Composer.

Thank you !

Hello !

Please provide either a screenshot with your issue or a link to your website would be more usefull so we can inspect and offer the proper solutions.

Thank you !

Hello !

Please try this custom css for mobile arrows
.td-mobile-content .td-icon-menu-right {
display: block;
}

-> https://www.screencast.com/t/mZ00jNoM0

2. Here you will find some usefull tips and tricks on how to increase your page loading speed: https://tagdiv.com/how-to-increase-page-loading-speed/

Thank you !

Hello !

Unfortunately I cannot figure out what is your issue. Can you provide a screenshot of your error or some more information. To me everything looks fine: https://www.screencast.com/t/mYaDPleT

Thank you !

Hello !

In order to add elements to your page you will need to use the tagDiv Composer. Here are some more tips and tricks on how to use it: https://tagdiv.com/tagdiv-composer-page-builder-basics/

Thank you !

Hello !

To change the title box color background you will have to edit it using the tagDiv Composer and in the Style Tab like in this photo: https://www.screencast.com/t/QVJ01vlBwxn

Hope this helps !

Thank you !

Hello !

This is usually caused by the cache. You will have to delete your cache. I have inspected your website and it looks good from our side: https://www.screencast.com/t/X7PSw07ZSIE

We recommend using WP Super Cache. Here are some tips and tricks about it: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

Unfortunately I cannot promise this but I’ve noted your suggestion and passed it to our developers. Maybe we will offer this option in the future updates.

Thank you for your suggestion !

Thank you!

Hello !

You can try this css: #td-outer-wrap {
background-color: cyan;
}


You have to paste it here: https://www.screencast.com/t/z1tERyddG and you can change the color from cyan to everything you want.

Thank you !

Hello !

Please make sure that you have set properly the link to your Image Ad like here: https://www.screencast.com/t/mVCTLccopiek

If the problem persists please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

Please take a look at this topic to see the fix for your issue: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Hope this helps !

Thank you !

Hello !

I’m sorry for missunderstanding. You will have to disable show comment count in the Block Settings – Meta Info on modules like here: https://www.screencast.com/t/Mm20DE0XakyG

Thank you !

Hello !

1. Unfortunately yes, the General image still faces some problems. You will have to manually edit the images you will have to go into each posts: https://www.screencast.com/t/IfglxPJM

2. In order to add more Custom ad in theme panel you need to the file td_config.php from includes and td_block_ad_box.php from includes -> shortcodes

All you need to do is to go in td_config.php and add as many Custom ad you need -> https://www.screencast.com/t/4dNUZBpPYMr6 in this example will add 6 and 7. After that go in td_block_ad_box.php: https://www.screencast.com/t/y5qiaLPc3gb

Results: https://www.screencast.com/t/VAUJIqls

3. Unfortunately we cannot say for sure that the counter will face no issues anymore. We have made the implementation on the actual Facebook system. If Facebook decides to modify the system then we will have to re-adapt to it so it could take a short time to fix it again.

Hello !

1.You will have to go into the Post Format and change it from Standard to Video: https://www.screencast.com/t/9NEUN5t2dKt

2. Paste the link in the tab bellow the post format: https://www.screencast.com/t/38oZ1YMNkW

3. Here is the result: https://www.screencast.com/t/ssZZcsa7S

Thank you !

Hello !

This can be achieved by setting up the user roles:

Super Admin – somebody with access to the site network administration features and all other features. See the Create a Network article.
Administrator (slug: ‘administrator’) – somebody who has access to all the administration features within a single site.
Editor (slug: ‘editor’) – somebody who can publish and manage posts including the posts of other users.
Author (slug: ‘author’) – somebody who can publish and manage their own posts.
Contributor (slug: ‘contributor’) – somebody who can write and manage their own posts but cannot publish them.
Subscriber (slug: ‘subscriber’) – somebody who can only manage their profile.

This are the roles and I think an Author role is the best for you, but that is up to you. And to make the user role standard you go into Dashboard – General – User role like here: https://www.screencast.com/t/tlsA1Eom

Thank you !

Hello !

Unfortunately it is not possible with the basic functions from NewsPaper or WordPress. But as i’ve searched a bit you can achieve this with a plugin. We haven’t tested any plugin so we cannot recommend but as long as you make a backup you can feel free to test plugins. This one looks promising but you will have to test it:

-> https://wordpress.org/plugins/read-more-login/

I’ve made some quick tests with this plugin and it’s pretty simple to work with but i can see it has a bug with the smart sidebar, so if you don’t want the smart sidebar i think this will be great.

Let me know how this works !

Thank you !

Hello !

You can an email at: contact@tagdiv.com including your wp login and cpanel if possible and please include a link to this topic so we can identify you !

Thank you !

Hello !

I think this issue is more related to the WordPress than Newspaper so I don’t think that a security plugin would affect the theme. Unfortunately we cannot recommend any since we haven’t tested them. You can try to see wich one fits the best just make sure you have a backup so you won’t be facing any other issues.

You can take a look at this topic too: https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thank you !

Hello !

Since we’ve made the changes to the core of our theme due to Envato reglementations: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ WordPress can only read Newspaper’s shortcodes. So if you do not update and activate your tagDiv plugins first you will face this issue. All you have to do now is simply redrag all of your widgets into sidebar because they are inactive. Also you have to restore the menu.

Thank you !

Hello !

Please try this custom css for mobile arrows
.td-mobile-content .td-icon-menu-right {
display: block;
}

-> https://www.screencast.com/t/mZ00jNoM0

If the problem is still there, please provide me a link were I can inspect this problem, in this way I will be able to provide you the right answer.

Thank you !

Hello !

1. You will have to activate your tagDiv Plugins and is a MUST to keep your tagDiv Composer activated and updated all the time.

2. After you do step 1 you will be able to edit the sub-footer like here: https://www.screencast.com/t/Ea72hCodqzVF

Thank you !

Hello !

We are sorry for the inconvenience ! Except for the weekends we are trying our best to respond to everyone in maximum 24 hours. Unfortunately your e-mail hasn’t reached our mailbox. We’ve checked spam too. Please send the email again at: contact@tagdiv.com including your wp login and cpanel if possible and please include a link to this topic so we can identify you !

Thank you !