Hello !

The 500 errors problem in most cases is caused by low wp-memory or old php version.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Please check our documentation for Installing Demos -> https://tagdiv.com/newspaper-theme-installing-demos/ also some demos have elements from tagDiv Cloud Library and you need to have it activate.

Thank you !

Hello !

Please provide us a link to your page or some screenshots of the problem so we can inspect it more.

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Hello !

Please provide a link to your website so we can take a closer look.

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Hello !

This is the code you will need: .sf-menu .menu-item-358 a{
color: blue;
}


And using the inspector change the menu item number to each one with the colors you want and you should achieve this: https://www.screencast.com/t/S4u5nzeeb

Thank you !

Hello !

This happens because you have in settings > discussion check the box for automatically closed comments after a set numbers of days -> https://www.screencast.com/t/96CzDYJIrl please uncheck the box and save the settings, after that clear all cache and see if there is still a problem ( the “Comments are closed” text should disappear and comments will open again ).

Thank you!

Hello !

Please provide a link to your website so we can inspect more about it.

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Hello !

You can try this adding this code: .td-main-page-wrap {
padding-top: 0px;
}


Add it here: https://www.screencast.com/t/E75D0UpTbAOh

As you can see it worked for me: https://www.screencast.com/t/VNKyukYsSDhb

Thank you !

Hello !

Unfortunately you cannot do that. You can try by giving users some roles but i don’t know exactly if its gonna work or not: https://wordpress.org/support/article/roles-and-capabilities/

Thank you !

Hello !

We are sorry for the inconvenience !

In order to change your theme’s fonts you will have to go into Theme Panel – Theme fonts and edit them like here: https://www.screencast.com/t/umgcxFDa7f

Thank you !

Hello !

In order to benefit from tagDiv Composer in posts you will have to add a single post template from the cloud library and the edit it. Take a look at this tips and tricks regarding this subject: https://tagdiv.com/customize-articles-with-single-post-templates/

Thank you !

Hello !

You will get a reply via e-mail as soon as we get to it !

Thank you for your patience !

Hello !

Yes ! You can update but make sure that you’ve deleted the old version first. Do not overwrite the files because it will cause a lot of issues. If you make a clean install of the theme and update your plugins everything will work perfect.

Here are some tips and tricks on how to update your theme and plugins. Also we do recommend updating via http://ftp.: https://tagdiv.com/update-newspaper-theme/

Thank you !

Hello !

You should be able to see the changes in the post pages, also make sure that you clear your cache:

Before: https://www.screencast.com/t/FEjHRXRSzpZi

After: https://www.screencast.com/t/7slszcB3k
https://www.screencast.com/t/voVpcW1i

Thank you !

Hello !

We are sorry for the inconvenience !

We have added this option to be intergrated on our to do list and it may be avaialable coming with the future updates.

Thank you!

Hello !

Please take a look at this documentation regarding the theme install: https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

In order to achieve the social login you can use a plugin like this one
WordPress Social Login -> https://wordpress.org/plugins/wordpress-social-login/

Thank you !

Hello !

Theme panel is located here: https://www.screencast.com/t/jFHM5QPXl ; You can also check here: https://www.screencast.com/t/BYyOWJ0n6u2

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Hello !

This is most likely a plugin conflict. Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

Please provide a link to your page so we can take a closer look.
The designs do not match is because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

Thank you !

Hello !

You should be able to update your composer from Theme Panel – Plugins or by going to the plugins section. Also take a look at this documentation regarding installing and updating plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/

Thank you !

Hello !

In order to change the font size you will have to go into Theme Panel – Theme Fonts and edit it there: https://www.screencast.com/t/6upTH4O6S ; https://www.screencast.com/t/jarElwHl

Thank you !

ello !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems.

We recommend uploading via ftp.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

The video element can only use youtube or vimeo videos. To add a video to your sidebar you can use this widget: https://www.screencast.com/t/lQZlceGpqc

Thank you !

Hello !

Unfortunately at the moment there is not such option. Maybe you can achieve this by hiring a freelancer wich you can find on studio.envato.com The Newspaper theme is a news theme so it is unlikely to see this feature added on our theme in the near future.

Thank you !