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oliviaparis
tagDiv Member

Calin, it works now on homepage blocks and categories with a shortcode image. On the menu not totally. I get a result with the shortcode brackets and a word in it: [abonnes]. See in Screenshots.

short code post title home page
short code in mega menu

vacadesign
Participant
#0

Hi!
We have several ads (custom ads) in our website and I can see them in Chrome, but they are not visible in Firefox.
No ad blocker extension installed.

Thanks in advance.

Calin
tagDiv Staff

Hi,

Please replace the above css with this one
.tdb-category a[href$="/featured/"] , .tdc-content-wrap .td-module-meta-info a[href$="/featured/"], .td_block_wrap .td-module-container a[href$="/featured/"]{
display: none;
}

Hope this will work better!
Thank you!

Vlad S
tagDiv Staff
amp - reply

Hello !

This is most likely because you will need to activate your thumbnail settings from Theme Panel – Blocks Settings – Thumbs on Modules / Blocks. The required ones as you can see in our guide too: https://www.screencast.com/t/7qip4qsf2tm are “265×198” and the “741×486”.

Thank you !

gadc1996
Participant
#0

Hi,
i have some issues with the newspaper theme, i thank you in advance for the help.

1)i am using the single post comments block, in the comment section there is an email and website field, is there any way to erase them?

2)i want to put the social icons from the mobile menu from the top to the bottom, and i want that the header stays on top of the mobile menu, is it possible?

thanks a lot for the help

Nolynskitchen
Participant
#0

When i want to add the GA en GTM tags i put the codes in the blocks and click on save. When i refresh the page, the codes are gone.

How is this possible and how to fix this?

Miroslav Glavić
Participant
#0

tagDiv Instagram API V2
Instagram Connection Error

Failed to connect account.
Error type: access_token_verification
Error message: error_type: OAuthException error_code: 2 message: An unexpected error has occurred. Please retry your request later.

I tried to connect before, it works, however today…it does not work.

Miroslav Glavić
tagDiv Member

Vlad, I deactivated all pluygins except tagdiv ones and wpbakery one. I was able to delete that section. So this means one of the non-tagdiv plugins were conflicting/blocking my deletion attempt, correct? Is there a way to find out which one?

28butcher
Participant
#0

I uploaded the theme but it’s not showing like the demo. Did I do something wrong? What can I do to fix it?

How want it set up
https://demo.tagdiv.com/newspaper_pro/

My site is showing the demo differently. Like for instance under the the first block it says “Dont Miss in yellow” then the demo shows a few categories right beside dont miss thats in yellow. Well when I uploaded the theme all of my categories headings are not listing the subcategories just like the demo. How can I fix this?

Vlad S
tagDiv Staff

Hello !

That can be changed by using tagDiv Composer, click on your block and edit the filters as you can see here: https://www.screencast.com/t/b4nNKaAPdL

Thank you !

TeunisD
Participant
#0

My site shows “Instagram GalleryBlock Render Failed – An unexpected error has occurred. Please retry your request later.”

It was working fine. What should I do?

I tried adding a new block to see if anything was wrong. How to debug this error?

aseha
Participant
#0

Dear, is it possible to exclude latest news from featured?
Any news, independent from the category goes to featured part of the screen and also to the latest news, which is not necessary.

I attached the screenshot with 3 test posts: https://ibb.co/vmnCv1j

Calin
tagDiv Staff

Hi bribiz,
I just checked your mega menu from food and is seems that all the subcategories are displaying the same results when are selected, it is like these links for other subcategories are redirected to same category, I think that this is because you do not have set in category template a post loop and you have set a flex block, please edit the category page and replace the LATEST FOOD ARTICLES block (this is a flex block) with a posts loop element (only this element can adapt after each category) -> https://i.imgur.com/aWC4sr0.jpg -> https://i.imgur.com/XhdJkWP.jpg
Let me know the results!

Calin
tagDiv Staff

Hi,

I think that you are referring to excerpt -> https://i.imgur.com/VFDtRwS.png this excerpt can be display only in modules (flex blocks ) and blocks. Flex blocks these has the option to display or hide this text -> https://i.imgur.com/Z8K6IlZ.jpg
Also on blocks can be set using using our guide from here -> https://forum.tagdiv.com/excerpts-introduction/

Thank you!

Calin
tagDiv Staff

Hi, our theme is generating thumbs or each image in the moment that this is uploaded in media, therefore for each thumb enable in theme panel it will be generate a thumb and this will be crop to can fit with the thumb size, also you can use our guide from here to regenerate these thumbs -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Another thing that you can do is to use flex blocks these has the option to select the thumb that you want to use and the one that is look better -> https://i.imgur.com/SlFQJxk.png
Thank you!

tbs10
Participant
#0

Hi,

My feature images are not appearing in block that i place in homepage and blog post images not appearing in blog.

I had tried deactivate cache plugin and clear browser cache but still the same.

You can take a look at theladiescue.com

Calin
tagDiv Staff

Hi,

So if I understand correctly, the theme is no longer saving the settings for you and is in a continue loop when you are trying to save some settings in theme panel.
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!

support@shiCU
Participant
#0

Hi,

I have a few questions about thumbnail images being cropped out after the upload.

Question: Module 10, Why does the size of thumbnail have been changed and it generates the size of 436x300px ? The image I have uploaded is cropped some parts out. Please see Figure 3.

https://www.img.in.th/images/71c8f98ce070143e9bdfc478f1fd728f.jpg

How to reproduce the error?
(1) Config the options of Block Setting > Thumbs on Module/Blocks. See figure 1.
(2) When I turn the “Retina” option on, the result thumbnail after the upload is not cropped out. Notice the URL of the uncropped image which has the size of 1000×746 px.
(3) But now, whenever I upload images on “Featured Image” option, every thumbnail image will be cropped out and generated the new size of 436×300 px.

The bottom line is I would like to have my thumbnail not being cropped out and generated the size of 436x300px (see figure 2).

Please advise on how to fix this.

Thank you.

Vlad S
tagDiv Staff

Hello !

From the flex block you have this option to choose your size of the featured image: https://www.screencast.com/t/mj3NZUGsEeQ

Let us know the result !

Thank you !

domien
tagDiv Member

Hi Calin,

Our webmaster looked into this and he found that there is a problem with the theme. The options provided don’t work.

He tried editing the file mentioned above, but it does no change to the related posts block.

He can still find a solution by modifying the theme files, but that is not a good solution. It will be reset when we update the theme.

We think you should fix the bug, and that’s the best thing which will also stay with future updates.

Please let us know your thoughts as soon as possible.

Thanks!

Vlad S
tagDiv Staff

Hello !

Please use this css code: .wp-block-image figcaption {
font-family: Verdana, Geneva, sans-serif;
text-align: left;
margin: 6px 0 26px 0;
font-size: 11px;
font-style: italic;
font-weight: normal;
line-height: 17px;
color: #444;
}

The code must be added in here: https://www.screencast.com/t/OvjVPVlDs7v1

Thank you !

chabotjeff
tagDiv Member

I should note the posts are published but do not show up in any of the category blocks including a page that shows all posts in the News category.

medhasruti
Participant
#0

I am trying to edit my homepage using Tag Div Composer however, each time I add an element, the screen darkens (as if it’s loading the edit) but it doesn’t actually edit the page. Also, it won’t let me edit the blocks/delete the blocks. I’ve had this problem several times.

msakande
tagDiv Member

Hi,
I resolved the problem.
I use the block ” News Sticker”

Thanks!

msakande
Participant
#0

I use Newspaper – Theme version: 10.3.6.1

For some day now, the TD Composer has been frozen.
I can no longer work.
When I click to modify an element or a block, it takes 5 minutes before I can work.
Often everything is planted.

Note: I can browse the articles on the website without any problem. In the back office, I can modify the other elements without problem.
The problem is with TD Composer.

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