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frasercarly89
tagDiv Member
Categories and Blank Pages - reply
#47682
May 5, 2015 at 5:44 pm

Hey Lucian,

I’ve check with a few friends and they all say that my site looks alright now. This is what we all see:

http://www.screencast.com/t/11inp7dbS

Can you clear your cookies and cache of your browser and check to see if that is what you see?

I replaced my style.css code with the original, not minified – when I minify my style.CSS code, the mobile site completely messes up – do you know why? It appears as the above. It is recommended to minify in Chris’ pagespeed post (he outlines how to do it) – but it makes the mobile theme un-useable.

Lucian
tagDiv Staff
Get rid of extra marks on apostrope - reply
#47670
May 5, 2015 at 4:16 pm

Hi,

There is no mobile version, the code is the same for each viewport. I’ve tested this on mobiles also and its working fine there also. Please make sure that you empty all caches then try again.

Thanks

Atelier Helsinki
tagDiv Member
Visual Composer problem - reply
#47606
May 5, 2015 at 1:24 pm

Hi

Same result with all plugins off and refresh of cache.

Thanks

Alin [tagDiv]
tagDiv Staff
Visual Composer problem - reply
#47598
May 5, 2015 at 12:58 pm

Hi,

When we updated Newspaper theme the latest version of Visual Composer was 4.4.4. We always test the new version of the plugin with our theme and then we include it in theme files when a new version of the theme is released.
Do you mean that when you switch to Classic mode, you cannot add text there? – http://screencast.com/t/1bHbegjlVbix
When the Backend editor is active you can add blocks using Visual Composer and you can add text using text block – http://screencast.com/t/okb9RUW8VV
Please provide more details about your issue if this doesn’t solve it.

Edit:

Sorry I didn’t see your reply!
Please also try this without any plugins active, leave just Visual Composer active, empty cache and check if you still have this issue. Let me know!

Thanks!

Natuurlijk Hosting
tagDiv Member
Header after update - reply
#47590
May 5, 2015 at 12:26 pm

Hi,

Yes, I flushed the cache – that seemed to work on my desktop.

But there is also a search button when I check the site on my mobile:

http://www.nieuwetijdskind.com/mobiel.jpg

I cleared the history and cookies on my iphone, but the issue still persists…

Any idea?

Sincerely, Niels

Alin [tagDiv]
tagDiv Staff
header logo is not displayed properly - reply
#47563
May 5, 2015 at 8:42 am

Hi,

I’m not sure what you mean. Do you refer to the logo image or that the logo and ad are displayed bellow the menu?
The logo is displayed fine on my side – http://screencast.com/t/ba3RFqfA please provide more details about this.
Did you made any custom modifications to the code?
Also if you want to display logo and ad above main menu, please edit header.php and by default the order must be like this – http://screencast.com/t/jzAiu6N41jr
If you use child theme please check there and after this clear cache if you use a cache plugin.

Thanks!

instacomedy
tagDiv Member
Default logo won't go away - reply
#47532
May 4, 2015 at 10:24 pm

… clearing the cache was the first thing i did. a real solution please

simchris
tagDiv Member
Default logo won't go away - reply
#47529
May 4, 2015 at 10:08 pm

Clear cache!

simchris
tagDiv Member
NewsMag 1.7.1 killed our server again ! - reply
#47527
May 4, 2015 at 8:46 pm

You can roll back without losing most settings except some widget go wonky, and home page might need to be re-saved, or checked for module/shortcodes not found in an earlier iteration — I think some codes changed between 1.5 and 1.6 if memory serves. Likely might need to refresh/tweak home page (not big deal really), and might need to drag some widgets back from “disabled” to the right places.

I did a backtrack from 1.7 to 1.6 when 1.7 first released, as our server went up to something like 150 or about 100x normal load (!). Simple. Luckily WordPress “transient” settings and dbase allow you to switch between themes and most settings recover — again except sometimes the widgets, and the menus – might need to go back to the “choose locations” and that takes 2 clicks.

I am going to try Radu’s “test shim” with one of our lesser sites running 1.6 — one of the sites I was baby-stepping before tackling the BIG one. Basically the site which dies with 1.7 has about 50x the traffic of the smaller sites, and because it’s been online for a decade it has a LOT of content, images, etc.

One nice thing about the “related posts” plugin I’m using, is that it only checks the past 365 days, not the past 3,500 days — and caches the result — so a tad more efficient on that bit of query.

More later …. can you say “shenanigans” (my word for 2015 …)

Lucian
tagDiv Staff
Categories and Blank Pages - reply
#47500
May 4, 2015 at 6:02 pm

Hi,


@frasercarly89
That behavior is on all your site’s pages, homepage also and they all appear unstyled. Checking your site I’ve noticed that you’ve minified/compressed your css/html so please make sure that you also tested this without using any plugins and turn off any css/html/js compression you have enabled then test again.

If noting changes then please make sure you re-upload the latest version theme files via FTP following this guide: https://forum.tagdiv.com/how-to-update-the-theme/


@Stefan
I can’t see this on your site so please provide more details which can help me recreate this and also make sure you also test without plugins, empty caches turn off minification option and test again.

Thanks

Alin [tagDiv]
tagDiv Staff
Big SLide Error responsive boxed - reply
#47496
May 4, 2015 at 5:44 pm

Hi,

I have checked your site again and it the css is applying there and it looks fine from my side: http://screencast.com/t/JvEOEaMI455
Please clear cache if you use a plugin cache.

Thanks!

Lucian
tagDiv Staff
Theme Update – Blank Pages - reply
#47493
May 4, 2015 at 5:37 pm

Hi,

1. Just the one form the wp-content > plugins folder and please always make sure you backup your WordPress and theme install: https://codex.wordpress.org/WordPress_Backups

2. Yes, best would be to disable all plugins, then delete the Visual Composer plugin and install within theme files > /plugins folder. Please use this guide: https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

3. If you don’t use any cache plugins then go ahead without concerning this aspect.

4. 1. Edit your wp-config.php file and enter something like:

define('WP_MEMORY_LIMIT', '96M');

WordPress memory can be different to the server – you need to set this regardless of server memory settings
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

2. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M try 64M:

memory_limit = 64M ; Maximum amount of memory a script may consume (64MB)

3. If you don’t have access to PHP.ini try adding this to an .htaccess file:

php_value memory_limit 64M

4. If none of the above works then talk to your host.

Thanks

Alin [tagDiv]
tagDiv Staff
Menu Button Doesn't Work - reply
#47475
May 4, 2015 at 4:45 pm

Hi,

I have checked your site and you have a js error in console – http://screencast.com/t/3yopneKMhVe and also block ajax pagination doesn’t work.
Please deactivate all plugins, leave only Visual Composer active, also clear cache and check if you still have this issue. If don’t have the issue anymore, activate your plugins one by one and see which one caused this. Also you can check this without any css/js minification.

Thanks!

Alin [tagDiv]
tagDiv Staff
Big Slide Main Font overlap on Mobile - reply
#47444
May 4, 2015 at 2:48 pm

Hi,

I also tested this with the latest theme version(4.6.3) and did not found any issues like you can also see on our demo – http://demo.tagdiv.com/newspaper/
I’m not sure why you have this issue please try to deactivate all plugins, leave just Visual Composer active, clear cache and check if you still have this issue.
You can also try this custom css in Theme Panel > Custom Css: http://screencast.com/t/nmYXc6Cr

@media (max-width: 767px){
.td-big-grid-post-0 .td-sbig-title-wrap .td-sbig-title {
font-size: 17px !important;
line-height: 12px;
}
}

Thanks!

Pjump
tagDiv Member
Save theme settings - reply
#47427
May 4, 2015 at 1:50 pm

Well, I still can’t update theme setting even if I delete cache and temp files.
There’s any other way I could do that. I need to remove the featured slider of a specific category.

Alin [tagDiv]
tagDiv Staff
Header after update - reply
#47405
May 4, 2015 at 11:24 am

Hi,


@Niels please clear cache if you use a cache plugin and see if you still have this issue with search.

Thanks!

Alin [tagDiv]
tagDiv Staff
Smart sidebar not working when lazy loading is disabled - reply
#47373
May 4, 2015 at 8:15 am

Hi,

Please check this also without any plugins active, leave just Visual Composer active, clear cache and see if you still have this issue. Also please disable any css/js minification.
If you still have this issue with sidebar please send an email at contact@tagdiv.com and paste a link to this conversation so we can know who you are.

Thanks!

vsjeff
tagDiv Member
Save theme settings - reply
#47336
May 3, 2015 at 5:24 pm

Same problem here.

Firefox & Chrome not saving theme panel options, although after clicking “Save” a check mark appears but nothing is updated on the site. If I reload the theme panel – new settings were not applied.

Clearing browser cache does not help. Any suggestions?

Brain916
Participant
Ads Won't Disable on Mobile - topic
#0
May 3, 2015 at 4:53 am

Hello, I wanted to disable the ads on Mobile (header), but no matter what I do they still show up. I deactivated all plugins, cleared cache etc and still nothing. Here is the beta test site:

http://www.sneakerfiles.com/oncourt/

Thanks in advance.

simchris
tagDiv Member
Theme Update – Blank Pages - reply
#47315
May 2, 2015 at 11:35 pm

Well, VC does work
— obviously if you delete the old folder, you need to upload a new fresh copy — assuming you did that ?

Start up without ANY other plugins running; turn off all caching.

Make sure your server is setup for php to have at least 256MB RAM allocated to it.

Clear the cache in your web browser.

Typically best to update WP, before updating theme, in future… just a thought. Seems to work better than way.

If above doesn’t work, perhaps try:

First clear/disable any server caching, turn off mod_pagespeed if using it.

a) switch to default theme
b) deactivate visual composer
c) deactivate all plugins
d) switch on visual composer
d) under appearance > preview theme for newsmag — if it won’t ‘preview’ at all; then you need to do CLEAN install of the theme, td plugins, and visual composer
e) once you can ‘preview’ the theme, then you can activate it and it will work.
f) then turn on plugins and if it dies, disable the bad plugin

Went through this issue last week, actually.

Anonymous
tagDiv Member
Can't get rid of 'Related Posts' Formatting - reply
#47312
May 2, 2015 at 7:52 pm

Hi,

It’s happening again. I put an adsense ad in the top right sidebar widget and now there’s an awkward ad between the Main Preview area and ‘Latest Articles’

http://www.xtremecanadian.com

I did as you suggested and disabled all the plugins other than Visual Composer and the problem remained, even after I cleared my cache.

I took the ad that caused the problem out, but the issue remained.

So the problem is any time I put a new widget in the top right sidebar, it puts a related widget in that space.

Thoughts? I really need to fix this problem.

Thanks
Steve

simchris
tagDiv Member
Save theme settings - reply
#47308
May 2, 2015 at 6:58 pm

I have this issue with some browsers, and kind of inconsistent.
With IE11 it seems to come and go; with Chrome seems to work all the time (this is on Windows7).

There doesn’t seem to be a fix for the issue with ajax/visual composer in the admin panel, and or the admin panel/ajax working 100% of the time across all browsers.

With IE11, I can sometimes do the trick in the theme panel of ignoring the floating ‘save’ button, and instead scroll ALL THE WAY TO BOTTOM and then click the bottom “save” button, and then I more often get the checkbox success as saved.

This is not just theme related, btw. With the last couple of WP updates (4.2x), I’ve also been having issues SAVING WIDGETS with IE11, which has only happened before with a couple of versions of WordPress.

Upshot — Firefox has hiccups with java/ajax stuff; Chrome seems most stable for us these days, Safari on Mac “mostly” good, and IE11/Win7 is about 75% reliable with WP these days.

Probably doesn’t help.

Try fully clearing your browser cache/temp files — that does seem to help here.

mrmorrison
Participant
Fatal Errors - topic
#0
May 1, 2015 at 7:18 pm

Hello,

We are getting a lot of fatal errors and white screens (which require a reload or 2 before website displays.

We have a dedicated server with the following guts:

8X Intel(R) Xeon(R) CPU E3-1241 v3 @ 3.50GHz – Speed 3499.882 MHz – Cache 8192 KB
total used free shared buffers cached
Mem: 7999512 7368788 630724 80 383808 5755468
-/+ buffers/cache: 1229512 6770000
Swap: 8159228 275904 7883324
Total: 16158740 7644692 8514048

We also have 128MB allocated in the php.ini

We tried deactivating ALL plugins except visual composer.. This did NOT stop errors.

We tried deactivating all except those included from tagDiv.. This also did NOT fix it.

The website in question is: http://diaryofahollywoodstreetking.com

Any assistance fixing these errors and the huge use of server resources would be most appreciated !!

The errors seem to be caused from a broad mix of things. Here is a sample of errors here:

[01-May-2015 14:40:05 UTC] PHP Fatal error: Out of memory (allocated 43253760) (tried to allocate 18560 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 287
[01-May-2015 14:40:12 UTC] PHP Fatal error: Out of memory (allocated 46661632) (tried to allocate 32 bytes) in /home/doahsk/public_html/wordpress/wp-includes/cache.php on line 632
[01-May-2015 14:40:12 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
[01-May-2015 14:40:13 UTC] PHP Fatal error: Out of memory (allocated 42729472) (tried to allocate 640 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/include/params/vc_link/vc_link.php on line 10
[01-May-2015 14:40:15 UTC] PHP Fatal error: Out of memory (allocated 28311552) (tried to allocate 20480 bytes) in /home/doahsk/public_html/wordpress/wp-includes/canonical.php on line 262
[01-May-2015 14:40:15 UTC] PHP Fatal error: Out of memory (allocated 8650752) (tried to allocate 12288 bytes) in /home/doahsk/public_html/wordpress/wp-includes/rewrite.php on line 327
[01-May-2015 14:40:21 UTC] PHP Fatal error: Out of memory (allocated 4718592) (tried to allocate 33920 bytes) in /home/doahsk/public_html/wordpress/wp-includes/query.php on line 2997
[01-May-2015 14:40:36 UTC] PHP Fatal error: Out of memory (allocated 21757952) (tried to allocate 1920 bytes) in /home/doahsk/public_html/wordpress/wp-includes/theme.php on line 572
[01-May-2015 14:40:36 UTC] PHP Fatal error: Out of memory (allocated 33292288) (tried to allocate 3072 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/user-role-editor/includes/class-garvs-wp-lib.php on line 51
[01-May-2015 14:40:48 UTC] PHP Fatal error: Out of memory (allocated 25952256) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-includes/bookmark.php on line 246
[01-May-2015 14:40:59 UTC] PHP Fatal error: Out of memory (allocated 27000832) (tried to allocate 78080 bytes) in /home/doahsk/public_html/wordpress/wp-includes/script-loader.php on line 519
[01-May-2015 14:40:59 UTC] PHP Fatal error: Out of memory (allocated 43778048) (tried to allocate 196608 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 1478
[01-May-2015 14:41:01 UTC] PHP Fatal error: Out of memory (allocated 10747904) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-includes/canonical.php on line 121
[01-May-2015 14:41:02 UTC] PHP Fatal error: Out of memory (allocated 33030144) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/subscribe-to-comments-reloaded/subscribe-to-comments-reloaded.php on line 97
[01-May-2015 14:41:14 UTC] PHP Fatal error: Out of memory (allocated 24117248) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-includes/post.php on line 3231
[01-May-2015 14:44:36 UTC] PHP Fatal error: Out of memory (allocated 30670848) (tried to allocate 196608 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/contact-form-plugin/contact_form.php on line 2108
[01-May-2015 14:44:44 UTC] PHP Fatal error: Out of memory (allocated 24117248) (tried to allocate 3072 bytes) in /home/doahsk/public_html/wordpress/wp-includes/post.php on line 5341
[01-May-2015 14:44:44 UTC] PHP Fatal error: Out of memory (allocated 37224448) (tried to allocate 120320 bytes) in /home/doahsk/public_html/wordpress/wp-content/themes/HSK/includes/td_config.php on line 1813
[01-May-2015 14:44:44 UTC] PHP Fatal error: Out of memory (allocated 29360128) (tried to allocate 3840 bytes) in /home/doahsk/public_html/wordpress/wp-includes/vars.php on line 70
[01-May-2015 14:44:45 UTC] PHP Fatal error: Out of memory (allocated 46399488) (tried to allocate 77 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/config/map.php on line 3702
[01-May-2015 14:44:45 UTC] PHP Fatal error: Out of memory (allocated 31195136) (tried to allocate 12288 bytes) in /home/doahsk/public_html/wordpress/wp-includes/post-template.php on line 1565
[01-May-2015 14:44:46 UTC] PHP Fatal error: Out of memory (allocated 45613056) (tried to allocate 262400 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/config/map.php on line 3576
[01-May-2015 14:44:47 UTC] PHP Fatal error: Out of memory (allocated 47448064) (tried to allocate 3072 bytes) in /home/doahsk/public_html/wordpress/wp-admin/includes/file.php on line 79
[01-May-2015 14:44:49 UTC] PHP Fatal error: Out of memory (allocated 35651584) (tried to allocate 1920 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/xml-sitemap-feed/includes/core.php on line 972
[01-May-2015 14:44:56 UTC] PHP Fatal error: Out of memory (allocated 24379392) (tried to allocate 12288 bytes) in /home/doahsk/public_html/wordpress/wp-includes/post.php on line 5379
[01-May-2015 14:44:59 UTC] PHP Fatal error: Out of memory (allocated 27000832) (tried to allocate 196608 bytes) in /home/doahsk/public_html/wordpress/wp-includes/script-loader.php on line 243
[01-May-2015 14:45:09 UTC] PHP Fatal error: Out of memory (allocated 45613056) (tried to allocate 262400 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/config/map.php on line 3576
[01-May-2015 14:45:10 UTC] PHP Fatal error: Out of memory (allocated 2359296) (tried to allocate 3072 bytes) in /home/doahsk/public_html/wordpress/wp-includes/pomo/entry.php on line 69
[01-May-2015 14:45:11 UTC] PHP Fatal error: Out of memory (allocated 43515904) (tried to allocate 196608 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 379
[01-May-2015 14:45:17 UTC] PHP Fatal error: Out of memory (allocated 22544384) (tried to allocate 12288 bytes) in /home/doahsk/public_html/wordpress/wp-includes/meta.php on line 347
[01-May-2015 14:45:18 UTC] PHP Fatal error: Out of memory (allocated 32768000) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/subscribe-to-comments-reloaded/subscribe-to-comments-reloaded.php on line 97
[01-May-2015 14:45:18 UTC] WordPress database error Lost connection to MySQL server during query for query SELECT option_value FROM wp_options WHERE option_name = ‘home’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), wp_cookie_constants, get_option
[01-May-2015 14:45:18 UTC] WordPress database error Lost connection to MySQL server during query for query SELECT option_value FROM wp_options WHERE option_name = ‘hack_file’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), wp_get_active_and_valid_plugins, get_option
[01-May-2015 14:45:18 UTC] PHP Fatal error: Out of memory (allocated 43778048) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 972
[01-May-2015 14:45:22 UTC] PHP Fatal error: Out of memory (allocated 28835840) (tried to allocate 3072 bytes) in /home/doahsk/public_html/wordpress/wp-includes/widgets.php on line 175
[01-May-2015 14:45:22 UTC] PHP Fatal error: Out of memory (allocated 2883584) (tried to allocate 72 bytes) in /home/doahsk/public_html/wordpress/wp-includes/plugin.php on line 85
[01-May-2015 14:45:23 UTC] PHP Fatal error: Out of memory (allocated 3670016) (tried to allocate 49152 bytes) in /home/doahsk/public_html/wordpress/wp-includes/formatting.php on line 3425

phenek
tagDiv Member
Theme panel is grayed / disabled - reply
#47226
May 1, 2015 at 1:32 am

Hey,

sorry that I haven’t answered, but I tried it one more time with the newest version. Grayed theme panel looks like this:

https://app.box.com/s/w9wwa21wphku2x86dqou84po2fp8mgvv

I have tried it on different browsers (Chrome, Firefox), cleared cache and still the same:/ host is webd.pl, however version 1.6 works completely fine!

Regards,
Lukasz

simchris
tagDiv Member
[tutorial] Chris’s custom optimizations for functions.php, etc. - reply
#47222
May 1, 2015 at 1:27 am

Fix for php overload issue …

On some sites with high traffic, large number of page views, large number of pages, online for years and years — you may see warnings on server of php going from “green to yellow” or “green to red” and in our case on ONE site this was happening in weird 5, 10, 20 minute intervals “on the nose.” The site gets pinged a LOT from news aggregators, Google News feeds, etc.

Finally figured out it was NOT home page complex layout, was NOT sidebars, was not anything related to ads (e.g., 3 ads per page vs 2), not related to Disqus or sharing buttons/widgets or Mashshare, etc.

Turned out to be the built-in “related” posts and more from author below each story. Disabling this immediately stopped the pummeling.

For this one website, we reverted to using “Contextual Related Posts” plugin, which we were using on this one site prior to Newsmag, so we knew it already would play nice. So, I now have that running and the plugin is setup to show 5 related posts as “text only” at bottom of each story (above the tag buttons). The plugin caches the most common searches to maintain juicy goodness and not overload the php query system.

This hasn’t been an issue on the other 5 sites, even when limited to only 3 items — but this ONE big site, it just was pushing things right to the “one more straw…” — hitting some CPU peaks of “10” vs normal of “1” or “2” (anything regularly over “4” means something funky going on ….).

So, right now with
(6) x NewsMag Sites
(2) x Newspaper Sites
(1) giant site not running WP
(6) sites running Woo
(2) sites running other (e.g., Udesign)
(10) misc apps, placeholder, ecommerce sites — not using WP

CPU
Last 1 minute 1.78
Last 5 minutes 1.55
Last 15 minutes 1.25

this morning it was running “hot” at “10” …

so, in case you need to “tune” a specific site for high spike-o-ramas, try disabling the “related” items bottom of your post page FIRST (!)

  • This reply was modified 11 years by simchris.
  • This reply was modified 11 years by simchris.
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