Search Results for 'cache'

Hello @ersandrino !

If I disable the sticky like this: https://prnt.sc/KcwlEZ0s7x3z from the last 2 columns (not inner columns), then the issue disappears. Delete your cache or try in an incognito window.

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

You can set the source and via here https://i.imgur.com/4US0NFM.png and after add the elements in Single Post Template -> https://forum.tagdiv.com/single-post-shortcodes/
Please purge the cache.

Thank you!

Hello!

Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Let me know the results!

Thank you!

Hello,

Please deactivate, delete and reinstall tagDiv Cloud Library from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Hello!

Please re-install the theme or do these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).

Make sure that the plugins are installed and active. Clear the cache and let me know the results!

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello @shamusmahmood !

We do not have any option for this in our theme. Probably you have some settings for that. We recommend you to have all the tagdiv plugins installed and activate, also up to date in order to have access to the new features and fixes.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

Please try to purge the cache, if it works for logged users.

Thank you!

Hello,

Did you set a link to the title? Please check if you don’t have a plugin conflict, let only tagDiv plugins be enabled, clear the cache, and check after.

Thank you!

Hello,

I checked and look like this https://i.imgur.com/KIce1bv.png , I saw that you didn’t convert the header; so you need to convert the header and footer -> https://www.screencast.com/t/HrjOBNayd please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY What cache plugin you use? You can check if the plugin has a separate cache for mobile, if the plugin has one, please enable it.
Also, I don’t fully understand what issue you have there; what is different?

Thank you!

Hello @DocDigit !

Did you clear the cache? Sometimes, the issue can be caused by a plugin conflict or a cache issue. That’s why we recommend deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello xhylyx1nr,
If you want we can take a look at this problem, but we’ll need some more details when this problem appears to can determinate what is causing it.
What I can suggest is if you are using flex blocks to use the cache option form them, this will reduce the theme requests to the database. – https://forum.tagdiv.com/use-flex-blocks-cache-option/
Thank you!

Hello @libertylens !

So, this is a problem of caching. Please make sure that all your caches are cleared and that you do not use any other caching tools. Ask your host as well.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hello,

I checked and now this is the mobile version -> https://i.imgur.com/YUOGFtL.png
if you have created a mobile page, then please check if your plugin for cache has an option for the mobile version.

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!