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Hello Leonardo,
This is stanged, the post views should work well.
Please let me know if you use extra plugins, if yes, please do a test using only the tagDiv plugins, clear all cache and see if the problem persists.
Thank you!
Ok issue is fixed I had to clear browser cache.
Can’t edit my post and page since last wordpress update. A blank screen appears… I’ve installed wp downgrade plugin and I switched for 4.9.3.. The issue is still here even if I clear cache…
Waiting for your return
Kind regards
Hello!
Please edit the homepage with the TagDiv Composer and check how it is looking in different viewports. Also, check the settings of that flex block in the tab Layout and make sure the image has the same size. Check if there is an extra space or an empty column or padding(yellow color underneath the image).
If the settings are the same in tablet viewport also, then please make sure it is not a plugin conflict or a cache issue. Try it in an incognito window.
Thank you!
Hello,
I did a test and for me works well the search is https://i.imgur.com/ybURb7D.jpg on the desktop, but it seems the problem is on mobile, please let me know if you optimise the js and CSS, if yes, please disable them, clear all cache and check after if it works.
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again. Please check the console in the TagDiv Composer, and make sure you do not have a 403 error. It’s possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hello Anamaria,
I am having the same issue with multiple sites.
I have disabled all the plugins, cleared cache. but still theme options does not save
Just an update.
I have tried these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
but it does not help.
I’m trying to put some column text on a page and edit the content but when I click edit content the wp editor window just spins. It never loads or times out. I’ve modified the mem to 256M in my wp-config.php file already. I’ve also deactivated all other plugins. I’ve cleared my browser cache and also used the clear cache on the top of the wp banner. No luck.
Hello!
Strange! Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the issue is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Strange! Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the issue is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
I hope this helps.
Thank you!
Hello @mediamiu!
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and try to update the theme again.
Thank you!
Hello @mediamiu!
Strange!
Are you sure you do not use any extra plugins which have some settings about updates?
Please try to update the theme with all the extra plugins or cache plugins disabled and let me know the results!
Thank you!
Hello!
Search this image in your Media Library and delete it after that re-index your website delete the cache and check again.
Hope that helps you!
Thank you!
Hello @tobychristie,
Please try to disconnect and reconnect the Facebook account, clear all cache and see if the problem persists.
Thank you!
Hello!
Disable the lazy load animation: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.
Thank you!
Hello!
Disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results. It could help you for the image optimization.
Thank you!
Hello Richard!
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the issue is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there or adjust them to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.
If anyone doesn’t fit as you created, then make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hi. I have a huge problem when trying to change something on Theme panel. When I click on SAVE SETTINGS the loading spinner appears and it runs forever saving nothing.
I confirm all required server specs are ok. (maximum vars, PHP limits, etc.).
Cache and Wordfence are deactivated but still no way to save.
Using Newspaper and I imported The Rimont settings.
How to make it works?
Thanks
FIXED
It was a cache problem linked to https://www.ezoic.com/
You can delete this (sorry i didn’t find the option)
Hi,
Please disable the tagDiv mobile theme plugin, clear all cache and check after the mobile version.
Hello!
We have also a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check this guide and make sure you do not have in the .htaccess file some lines with “Deny all”!: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
Please re-install the Cloud Library plugin!
Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results!
Thank you!
