Search Results for 'cache'

Hello,

Please do the following steps
1. disable tagDiv Opt-in builder
2. uninstall(delete) tagDiv Opt-in builder
3. clear cache (if cache plugin exists)
4. install tagDiv Opt-in builder
5. activate tagDiv Opt-in builder
6. clear cache (if cache plugin exists)

After this, it should work fine.
Also, for column text, please check this topic https://forum.tagdiv.com/topic/wp-editor-does-not-work-error-404/#post-426375

Thank you!

Hello @shasankagogoi!

Please edit the post without thumbnail and set up the featured video again. Check also if there is a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @shasankagogoi!

Please try to set up the featured video again and put the video format as in this guide: https://forum.tagdiv.com/featured-image-or-video/
Also, set again the new logo. It is possible to be a cache issue, please deactivate the cache plugin you have and see the changes.

Thank you!

Hello Simone!

This issue could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello @takara!

Please try to refresh the page Cloud Templates(CTRL+Shift+R) and try again.
Also, check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please check if the problem is not from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @hfrevolution !

I’ve checked your website and it seems to work well: https://www.screencast.com/t/mK8s80Wk
If the menu is configured (you choose a mobile menu), then please make sure it’s not a cache plugin, deactivate all the cache plugins that you have, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

This issue can be from a plugin, which redirects the page.
Please make a test only with tagDiv plugins, clear all cache, and see if the problem persists.

Let me know the results!
Thank you!

Hello MINA!

Make sure you have the Standard Pack plugin installed and active.
Please add this CSS code in Newspaper -> Theme panel -> Custom code -> Custom CSS:

.td-header-style-7 .td-header-sp-logo img {
max-height: none;}


It seems that your letters are ok now on mobile: https://www.screencast.com/t/qsprt3HNgCCX

If the problem is still there, then please make sure it’s not a plugin conflict or a cache issue, that’s why, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @kimstipguide !

This is strange because it not happens all the time. This issue could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

Please make sure you have enabled the option GOOGLE FONTS from Theme Panel -> Theme Fonts => https://www.screencast.com/t/nRDhc67yve
Also, clear all cache(also from your browser).

Thank you!

Hello,

1. Please let me know how you translate the elements, I made a test and for me works well -> I load the translation from Theme panel -> Translations -> Translations -> https://i.imgur.com/z5z6Fp4.png > https://i.imgur.com/p6VffKT.png. The translation should apply to all pages/posts.
2. For me works well to hide the footer, also for you -> https://i.imgur.com/88H9PSK.png -> https://i.imgur.com/A8tEwiB.png, maybe was a problem related to the cache memory.

Thank you!

Hello,

Seems you have the mobile theme plugin activated -> https://i.imgur.com/PlHYVdz.png, please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this helps you!

Thank you!

Hello Ed!

That’s strange, because it’s changing daily. This issue could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @rickyrt!

Please make sure you have the Standard Pack plugin active and installed if you use a default template.

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!