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Hi khairuljf, unfortunately I do not have access to your website https://i.imgur.com/FM4Kff8.png also please do not share your private credentials on forum, because any member can see and access them.
I will try to explain for both of you how our theme is working.
When you are using a standard demo (not a pro pre build website), then the logo need to be set from theme panel> header -> https://i.imgur.com/SmZAAOA.png but in case that it is a pro pre-build website, then this need to be set using tagDiv Composer -> https://i.imgur.com/vCSd8jr.png also here it is a video tutorial that should help you -> https://www.youtube.com/watch?v=HXQQygkCCJo
Also make sure that you have those theme plugins enabled -> https://i.imgur.com/IYor1uJ.png
If you cached all those and the logo is still not change, please providing an working link to your website and also make sure that you do not have any plugins interfering with the theme.
Let me know the resulte!
Hi Calin,
I checked back too. Now it is came back to normal. Maybe it was just a cache problem.
Best,
Alberto
Hi albertomarini, I just checked on a few mobiles that have android and on all of the the logo was display normal https://i.imgur.com/HfOJf9X.png
It is possible to have some cache on mobile browser, please check with different browsers or try to clear the cache. In case that the problem it is still there please let me know what device are you using, with android or iOS.
Thank you!
Hello – I just tried to access cloud templates and like many am getting no load and the message “Invalid reply from server endpoint error”. I have not previously had a problem (last time I looked – about 6 months ago – it loaded ok).
I have:
Newspaper 11.2
WP 5.8
Apache
WP Memory Limit 256 MB
PHP 7.4.22
MySQL 5.5
WP Super Cache
Thanks
Mark Gilbert
I have also cleared the cache in the browser and I still have the same issue.
I noticed that mobile theme page is not always served to Google PageSpeed Insights tool
Cache is not a problem since sometimes in first try I see Mobile theme page was rendered and then in second try it is responsive page
Any experience with that?
It never happened to me when I opened pages on mobile phone.
I started to use mobile theme to gain speed and better PSI score.
Hello,
Please try to replace the single post content element => https://i.imgur.com/IEHPmag.png clear all cache.
Thank you!
Hello,
Please let me know if you have the Wp Bakery activate.
Also, please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Thank you!
Hi diriras,
Indeed the situation it is like you and community member said, when you use the Cloudflare/caching this has an option that it is cache base on the url so if the mobile version has the same url but a different layout, then this will not be deliver.
We have a small guide for how to set the CDN with our theme https://forum.tagdiv.com/cloudflare-cdn/ most of user solve the problem when set it like in our guide.
Now if I understand correct you want to use the option for Cache Everything from Cloudflare usually, this is recommended when you are using the responsive version of the website and not with mobile theme plugin or mobile page template (now when you use the mobile page template, this has a different url, but it is connected to the main one from desktop and I do not know if the Cloudflare will find it).
Thank you for your understanding!
Hello,
Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please send the link to your website or screenshots.
Thank you!
Hello again,
I also attach the answer of a community member in cloudflare forum.
<><><><><><><><><><>
Hi Mike,
I’m assuming you’re using Cache Everything. In that case, Cloudflare will cache the page based on its URL, and deliver that to any device that requests that URL. So if you theme has any adjustment that changes content based on device, this would only work if you turn off Cache Everything on Cloudflare, making each request reach the origin.
For separate mobile/desktop versions to work properly, you’d need to create them under separate URLs, such that the mobile version would be somehow distinguishable from the desktop one:
https://mobile.example.com/some-page/
or
https://www.example.com/mobile/some-page/ > mobile
or
https://www.example.com/some-page/?device=mobile
So you’d need to contact the developers of either your theme or cache plugin to ask them if they have any way to separate the mobile version into another subdomain, subdirectory, or query string.
If you opt for the subdomain, you can set Mobile Redirect on Cloudflare by visiting:
https://dash.cloudflare.com/?to=/:account/:zone/speed/optimization
An inline JavaScript could be used to perform the mobile redirect based on device, if you only have the options of subdirectory or query string. Since an inline JS would be cached along with the HTML, it would be present in every page and only act after being on the device.
Then of course there’s the possibility of using Cloudflare Workers to control the redirect and caching. Workers is a paid service, but it does have a trial version. Please check the documentation for examples, tutorials, etc.
https://developers.cloudflare.com/workers/
<><><><><><><><><><><>
Hello!
Please make sure you have the latest update of the theme and plugins also.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
With the last updated Newspaper theme 11.2, I have enable the mobile home page to arrange the elements to my needs when visitors uses their mobile to visit my website.
In production site I use WP fastest Cache and this cache plugin uses a separate caching for mobile themes so its works great with Newspaper theme, it caches BOTH Desktop AND mobile page template without many errors.
With many trials and errors I figure out that Cloudflare enabled websites are much faster than sites with simple caching plugins like mines. So I created a staging website (https://exclusiveweb.gr/) cloned from production and started to implement the cloudflare integration. This thing works but because of cloudflare maybe does not have a separate mobile cashing crawler, after I purge the caching, when I first connect with mobile smartphone after the purge, it keeps the mobile theme cached and it shows the mobile template to BOTH Desktops AND mobile phones. If I first connect with my desktop it keeps the desktop to both devices etc. so I have all the component in the wrong order…
I did a little research with other caching plugins like WP-rocket and I still have the same issue with cloudflare, the plugin does not understand the separation between the 2 templates and it keeps showing me the first cached page according with the device it connects first to the website after the purge.
I want to inform you that https://exclusiveweb.gr/ is a testing/staging environment and we could make all the necessary tests to it until we find a solution to a trouble I think it concerns many of your clients!
Kind regards,
Mike
Hi
Yes I solve some of my issues & still making it better. To solve my issue i try different plugin now I am using autoaptimize, WP fast cache and ewww image optimize plugin. And I test my website on Google page speed test. Now I am getting lighthouse error to display font in mobile version. And DMCA Banner image (height weight issue)
Hello,
Please re-install and activate the tagDiv Standard Pack Plugin and clear all cache.
Thank you!
Hello,
With our theme these plugins are tested => https://www.screencast.com/t/f5wXzjReJM there are also untested plugins with which it works, but in order to raise any suspicion of incompatibility, it is recommended to do a test as I said above.
About cache, if the newly created posts do not appear then it means that the cache plugin interferes with our theme, so you need to deactivate or clear it.
Thank you!
Hello!
Please make sure you have the latest update of the theme and plugins( 11.2 ), re-insert the counter in Composer on a post and see the results.
If the problem occurs, check for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
In order to share the featured image of the posts on Twitter, you need to make the same settings as for Facebook, but for Twitter -> https://i.imgur.com/ohTcsFn.png clear all cache and check a new share.
Thank you!
Hello @ctrlinternet,
Can you let us know what theme version are you running? Do you use another page builder? Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, you can check this article about 500 error https://www.cloudways.com/blog/wordpress-500-internal-server-error/
Thank you!
Hello!
I just checked your website on Chrome and they are displayed: https://www.screencast.com/t/EaUUwLvIYZ7M
Please check if you have an AD Block app installed on your browser, delete the cache and try again.
Thank you!
Hello!
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again.
Let us know the results!
Thank you!
What do you mean by test the plugin?
What do I need to do with cache to display published posts again?
Hello!
Then the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Hello Helvecio!
Try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please do not use WP Bakery!
After update, please make sure your plugins are up to date too. Disable,uninstall/delete TagDiv Composer,delete cache, install, activate and clear the cache also.
Let me know the results!
Thank you!
Hi,
@rizwan92,
Please check what version of PHP you have, we recommend version 7.3 or higher.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
@blazersrp,
Also, for this issue “Invalid reply from server endpoint.” please check this topic https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/
Let me know the results!
Thank you
