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Hello,
Normally it shouldn’t be a problem but in most cases, this issue can be from a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
If you are using a cache plugin, you need to use this option for view count: https://forum.tagdiv.com/ajax-view-count/
Also, check for a plugin conflict, delete your cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Hello!
This situation appear when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins, also if you are using a cache plugin, deactivate them, clear all cache and try again.
Also, please make sure that all the settings are like in our requirements:
https://forum.tagdiv.com/requirements-for-newspaper/
I recommend you to install our theme like this: https://forum.tagdiv.com/install-via-ftp/
Hope that helps you!
Thank you!
I am trying to do everything I can from the documentation but it doesn’t seem to work the way it should for headers. Could be from a plugin conflict but all I have are essential plugins and I can’t disable any of them permanently. The sidebar issue in cloud library post templates got resolved by disabling WP bakery which is funny actually as it came bundled with the theme itself. I would have to function with the mixed setup of standard pack and cloud templates. Does that impact site speed in a major way? Secondly will appreciate if you can help me with the following:-
1. How do I change the colour on scroll to top button? For e.g. by default its blue.
2. I see that the colour of an element’s text, background etc. can be changed in the style section of an element. What do the colour boxes accept? A colour code with a hash tag? Because I do that and it doesn’t seem to save, maybe because of a plugin conflict again. Or probably the host, as they manage the cache on server side.
Thanks for all the help in advance, appreciate it very much.
Hi,
This problem can be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Hello,
I just did a test and it works perfectly => https://www.screencast.com/t/8CwOMiHzyoW
The problem may be due to a plugin conflict, so please please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
After it, if the problem persists please send us a link to your post and some screenshots.
Thank you!
Hello !
Can you please send us a screenshot of how mobile theme plugin was implemented ? Also make sure to clear your cache. Indeed at the moment your website does not have mobile theme.
Please follow our guide here and make sure that all the steps have been followed: https://forum.tagdiv.com/the-mobile-theme/
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
If you use the mobile theme plugin and this appears on the desktop or on the tablet, in most cases is a cache problem. We recommend using WP Super Cache plugin with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/, and also please use this option => https://www.screencast.com/t/Yo8UJ7mCwLgh
Hope this helps you!
Thank you!
Hi Calin,
I removed the retina image, but still the same (I’ve cleared all the site and browser caches and restarted my mobile).
Yours,
Luke
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello Calin, sorry you can address me as Richard, PFC is simply the acronym for the charity that owns the license.
Environment: Multipress WordPress with 12 sites, each site is a separate language version of the main site.
Here’s the issue explained in much greater detail:
I’ve manually injected pages and even manually translated block names ect… No issues, all restore as I want.
Same with widgets, including translations for them. No issues. All restore as I want.
It is ONLY the main theme settings that have an issue!
Injecting td_011 and/or td_011_settings does NOTHING! Like the OP found and first reported. Even injecting every newspaper-related field from wp_options back into the database does nothing for the colours, logo’s etc… It’s as if I never set these options. (except it’s clearly in the database, and snapshot dates show in theme panel, but not useable/clickable) the front page is just black and white.
SQL query “WHERE option_name LIKE ‘%td_%'” will give you all the table entries. See Appendix.
I am doing them all, including transients, caches, you name it ANYTHING tagdev related is recovered back into the database on the same domain, same version. I did them all as I wasn’t getting anywhere with just td_011 and td_011_settings. Recovering an exact 1:1 of all your database stored data should work.
So I make all the changes in my little dev-clone and I manually export all the table options I need (see appendix), re-importing these back into a new clone does nothing (see method), only when I use the theme panel importer tool does it work and logo’s colours ect… all show properly? (I had an older copy of the export hash)
It seems you know why, as you’ve stated it MUST be done through the exporter/importer when the OP said he couldn’t recover td_011_settings.
A 1:1 copy of all the database data related to Newspaper should theoretically just work, mitigating the need to use the importer tool.
Here are some questions:
1) what’s the difference between td_011 and td_011_settings, I think td_011 is a store of what’s active or not active in the themes state, plugins, demo’s et al. There seems to be some duplication of data within both fields.
2) Why will recovered td_011 and td_011_settings exactly as is via the database directly not work unless base64 encoded and put through your importer?
3) Since Tagdev is actively supporting further third-party development via an API, could an import/export endpoint please, be made in the future? We need a programmatical method.
4) I wanted to streamline the development and efficiency of not storing multiple copies of the same logos/assets in each subsite independently. So I made an images folder in the child theme and put the exact url to get this media in the theme settings. WARNING: It doesn’t work, clearly you must be using wp_posts ID somewhere. This needs to be made known as its more common practice to do as I was attempting.
5) td_011_settings is an autoload field, yet has all copies of the settings (backups/snaphosts), within this same field as just another index of an array in the serial blob. This is horribly inefficient for a user’s system. Why not just create a backups field like td_011_snapshots and pop an array in there without autoload set. (this has been mentioned before)
To others reading this: Autoload means it will load on every page load each time a database call is made to construct any page. If you have 10 backups, it’s now loading 10x the amount of data on every page load with 90% being completely unnecessary and redundant. It doesn’t matter if it’s 30KB, 300KB, or 1.3MB. This really should be addressed in my opinion.
I love your theme, it’s the best-selling theme of its kind for a reason. What am I possibly missing that stops a recovery of theme settings via the database directly actually working without the importer tool? I am I possibly missing a fieldname from the appendix?
Thank you for your time and response. It will be appreciated by more than just me that I am sure of.
Method:
1) Creating a local clone of live site, sed replacing old_domain with new_domain on sql dump prior to import. (new working clone)
2) Manually copying over theme files and child theme files, plugin files.
3) Activate and enable network-wide the theme plugins using wp-cli
4) Activate and enable network-wide the child theme using wp-cli
5) Ensure that needed media is imported into the system via wp-cli and that media names and uri’s match within database table entries (see appendix)
6) Inject all database table entries for tagdev stuff from the prior development cycle.
7) use wp-cli to restore widgets information
Pages on all subsites work beautifully, Widgets show correctly, just the colours, logo’s are missing! If I manually reimport using your importer on every subsite everything works like magic. It’s not missing media as they’re already imported and waiting.
Appendix:
_transient_td_update_theme_Newspaper
_transient_timeout_td_update_theme_Newspaper
td_011
td_011_remote_cache
td_011_settings
td_covid19_data
td_playlist_video_channel_id
td_playlist_video_video_ids
td_playlist_video_video_ids
td_playlist_videos_pool
widget_td_block_1_widget
.
.
.
widget_td_block_25_widget
widget_td_block_ad_box_widget
widget_td_block_author_widget
widget_td_block_authors_widget
widget_td_block_exchange_widget
widget_td_block_image_box_widget
widget_td_block_instagram_widget
widget_td_block_pinterest_widget
Hello!
Please provide more information about what you want to edit, and also your website link in order to inspect your issue.
Also, start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Server is a dedicated 8GB VPS Centos 7 running only this one website. PHP 7.4 redis caching, your recommended wp super cache settings, SSDs, http 2, brotli along with other tweaks implemented here: https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/#fix-admin-ajax-slow-problem
Thanks for your time though. We should have read the lower star reviews prior to purchase over on Envato. Most all of them mention page speed or coding issues. I’m seeing if I can’t defer some of the scripts from loading and minify some css and js to improve the page speed some. If not will have to switch to a lighter theme. Thanks again for your time though.
Hello,
1.If you want to delete an empty column you need to know that empty columns are part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
2.The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hello Anamaria,
I only have tag div plugins installed.
I used the template and have not managed to change text/structure/code on the page yet.
No child theme is being used and no cache plugin.
I loaded another page with a template and the same error occurs when I try to edit.
Hello,
In most cases when you get a similar message “ Error at zones: 6(models): 7(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hi everyone,
I can’t edit my home page, keep getting this error:
Error at zones: 6(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Theme and DB:
10.3.9.1
WP core:
5.6.1
MORE DETAILS BELOW fyi
### wp-core ###
version: 5.6.1
site_language: en_US
user_language: en_US
timezone: +02:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev
wordpress_size: 79.65 MB (83515530 bytes)
uploads_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/uploads
uploads_size: 12.47 MB (13071576 bytes)
themes_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/themes
themes_size: 5.95 MB (6238925 bytes)
plugins_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/plugins
plugins_size: 43.37 MB (45474795 bytes)
database_size: 4.57 MB (4795070 bytes)
total_size: 146.00 MB (153095896 bytes)
### wp-active-theme ###
name: Newspaper (Newspaper)
version: 10.3.9.1
author: tagDiv
author_website: http://themeforest.net/user/tagDiv/portfolio
parent_theme: none
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, editor-style, menus, widgets
theme_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/themes/Newspaper
auto_update: Disabled
### wp-themes-inactive (1) ###
Twenty Twenty-One: version: 1.1, author: the WordPress team, Auto-updates disabled
### wp-plugins-active (8) ###
AdRotate: version: 5.8.15, author: Arnan de Gans, Auto-updates disabled
AMP: version: 2.0.10, author: AMP Project Contributors, Auto-updates disabled
tagDiv Cloud Library: version: 1.6 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Composer: version: 2.7 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Mobile Theme: version: 1.4 | built on 11.12.2020 7:40, author: tagDiv, Auto-updates disabled
tagDiv Newsletter: version: 1.5 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Social Counter: version: 4.8 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Standard Pack: version: 1.1 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25
### wp-server ###
server_architecture: Linux 3.10.0-1062.4.3.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.15 64bit
php_sapi: litespeed
max_input_variables: 3000
time_limit: 600
memory_limit: 1024M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 512M
curl_version: 7.74.0 OpenSSL/1.1.1i
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
### wp-database ###
extension: mysqli
server_version: 10.3.27-MariaDB
client_version: mysqlnd 7.4.15
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content
WP_PLUGIN_DIR: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
`
Hello,
This problem can be when is a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello @Dincer,
If the problem is still there, then you can try to use a jQuery plugin, Enable jQuery Migrate Helper plugin and try this option: https://www.screencast.com/t/WYlKJVLi ;
Clear all the caches (also the browser cache).
Hope this can help you!
@Gregbahora
I’m glad it was helpful.
Thank you!
Hello,
You need set the mobile page for mobile what you created like this => https://www.screencast.com/t/olI1bW8Cg92 -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Also, if you have a different design is possible to have activated the tagDiv mobile theme plugin, please deactivate it, clear your cache and see the results.
Let me know the results!
Thank you!
Hi,
Please check if you have the latest version of our theme v10.3.9.1 and WordPress v5.6.
Also, sometimes is possible to be only jquery problems. Those can be resolved using a plugin for jQuery, like Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache)
Thank you!