No search results were found in Documentation!
Vlad S, you are the best. Thank you:)
By the way, I just checked my phone and I’m seeing the correct webpage, but I didn’t clear my cache.
Did you do anything to make that happen?
I hope to visit Romania soon. My ancestors are from Hungary and Ukraine and I’d like to visit those countries and see Bucharest and other places in Romania too.
Much love to you!
Hello,
With your standard theme header it is possible for the menu to cache, I know this as I have it on two websites both on Litespeed web servers with litespeed cache.
With the cloud library header the menu reloads every time but with standard theme header it remains static so does not have the reload.
I don’t want to share the URLs on an open forum if you can let me know how to share this privately I will do so then you can see both sites I am referring to in action.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello !
Once you have the Mobile Theme please make sure that you follow our guide as you can see here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Also please make sure that your cache is clear.
Thank you !
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Let me know about your results!
Thank you!
Hello !
Please make sure to clear your cache, I have investigated your website based on your images and now as you can see here: https://www.screencast.com/t/yLonsncOzobl ; https://www.screencast.com/t/FVohJ2H4cGhN
Always please make sure that you clear your cache and also to test your website in Incognito mode.
I hope this helped.
Thank you !
Hello,
I just checked your website and the social counter works for Facebook, Twitter and Youtube => https://www.screencast.com/t/Z7TFfUW6pj
Normally without a cache plugin, it should update ones per day, with a cache plugin it can take some more time.
Unfortunately, for Instagram, our team is working on the issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
Thank you for your understanding!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Let us know about your results!
Thank you!
Hello !
Please let us know what exactly are the issues that you are facing. Firstly please make sure that all the requirements are fully accomplished: https://forum.tagdiv.com/requirements-for-newspaper/ And also make sure that your cache is cleared.
Thank you !
Hi
After installing the newspaper theme, my website (Sahramarocain.com) has become unreachable. I mean it does not load directely. I fixed the problem twice by deleting the cache, however the problem has become repetitive.
Thanks,
Hello!
I checked your website in all browsers and it seems to work well. Also, the menu is working by hovering the items.
Please clear your cache (also from your browser) and try again.
Let me know about your results!
Thank you!
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using ca cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Let us know the results!
Thank you!
Hello @chetty!
Please make sure the settings are saved after changes. Also, check for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Hi,
Does this problem appear only for a specific page or for all of them?
Also, make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.
Let me know the results!
Thank you!
Hello!
I can not access your website for any inspection. But, the issue how you presented could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue about social counter has been discussed here: https://forum.tagdiv.com/topic/social-media-counter-does-not-work-for-instagram/
Please take a look and try to fix it.
There could be also a plugin conflict because it is something weird also on your bar with twice “Edit with TagDiv Composer” bars, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The GOSSIP demo header, the menu, how do I get it to remain static when going from one category to another or even to a post so that it does not reload on every pageview. I have litespeed cache but it does not seem to cache the Header Template (Cloud template) for the menu. It is really not useful as optimial is to have it as static as possible and it reloads with every change even on the demo site.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please make sure the settings are set like in our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
If the problem persists, please make a test only with tagDiv Composer plugins and Wp Super cache plugin.
Let me know the results!
Thank you!
Updated:
I’ve reactivated the mobile theme and AMP to speed my page load. I’ve set it to Mobile and AMP. I’ve also then tried AMP only but I see no changes when looking through my phone (cleared cache).
When choose Mobile and AMP vs only AMP what will be the difference from mobile view?
Also, how can I see these changes on the mobile (not as preview but browsing through the phone)? currently doesn’t show changes
The tutorials and documentation do not explain things fully or step by step. https://forum.tagdiv.com/the-mobile-theme/
This doesn’t tell me how to set it up properly, what Mobile vs Mobile Amp vs AMP actually mean and which to choose. It doesn’t tell me how to preview the AMP version for changes. It doesn’t tell me anything (this is a recurring theme throughout every issue with these documentations they need a MAJOR update).
Thank you!
Hello,
Please make sure you don’t have any plugins which interfere with our theme.
Also, the fact that the WP Super cache plugin isn’t detected should not affect the plugin functionality (that is a system that should detect if the plugin is enabled or isn’t, in some cases when you are using more plugins, especially cache plugins this is no longer detected).
Thank you!
Hello,
I just notice that my site loading kind of slow 🙁 Website: http://bit.ly/3k9mKMz
I have Cloud AWS Amazon Lightsail Instance – dedicated hosting for this site
32 GB RAM, 8 vCPU, 640 GB SSD
This site do not have to much of traffic
Recommended W3 Total Cache plugin is already installed and set by recommended settings
Also I notice that my top menu kinda loading every time page refresh
Any ideas please help
Artur
I am having the same problem with the WP Super Cache Plugin installed correctly. My mobile theme shows up on desktop sometimes and the desktop version shows on mobile (scaled).
My site: https://bit.ly/37vDTeq
Is there a way to work around this?
Settings op WP Super Cache
Caching Enable Caching
Cache Delivery Method Simple (Recommended)
Expert
Expert caching requires changes to important server files and may require manual intervention if enabled.
Miscellaneous Cache Restrictions
Enable caching for all visitors.
Disable caching for visitors who have a cookie set in their browser.
Disable caching for logged in visitors. (Recommended)
Don’t cache pages with GET parameters. (?x=y at the end of a url)
Compress pages so they’re served more quickly to visitors. (Recommended)
Compression is disabled by default because some hosts have problems with compressed files. Switching it on and off clears the cache.
Cache rebuild. Serve a supercache file to anonymous users while a new file is being generated. (Recommended)
Cache HTTP headers with page content.
304 Browser caching. Improves site performance by checking if the page has changed since the browser last requested it. (Recommended)
304 support is disabled by default because some hosts have had problems with the headers used in the past.
Make known users anonymous so they’re served supercached static files.
Advanced Enable dynamic caching. (See FAQ or wp-super-cache/plugins/dynamic-cache-test.php for example code.)
Mobile device support. (External plugin or theme required. See the FAQ for further details.)
Mobile Browsers
Hello, We are using Newspaper theme version 10.3.9.1 on our multisite, with WordPress version 5.6.1 and WP Super Cache version 1.7.1.
We have set up WP Super Cache according to the directions on your support page, but the Newspaper theme system status still says “No caching plugin detected – for best performance we recommend using WP Super Cache.” Why wouldn’t it detect the recommended plugin?
We’ve tried disabling all plugins except WP Super Cache and haven’t had any luck resolving the issue.
Here is some more info from the system status page, please let me know how we can fix this problem, thank you.
Theme name Newspaper
Theme version 10.3.9.1
Theme database version 10.3.9.1
HTTP channel test wordpress
Theme Mobile Newspaper mobile version
php.ini configuration
Server software Apache/2.4.38 (Debian)
PHP Version 7.4.10
post_max_size 32M
max_execution_time 120
max_input_vars 3000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP version 5.6.1
WP multisite enabled Yes
WP Language en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
HI,
Normally that image should be set on the centre without using extra custom CSS when this is need usually is a plugin conflict, please make a test only with tagDiv plugins, clear all cache and try again.
For style 1 you can try this code
.tds_icon_box1_wrap {
right: 8%;
}
Thank you!
