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Hello !
I have re-inspected your website and it seems that the issue is fixed now. Please make sure to check on multiple browser / devices, usually due to cache the right version may be harder to be seen.
Thank you !
Hi,
I’ve made some investigations and is looks that the problem is from the cache plugin you are using https://prnt.sc/xt28sc therefore you need to find the right settings for this plugin (if you disable it then it should work properly).
Thank you!
Hello Vlad S,
Thanks for reply.
To avoid problems with my main page, let’s use my test page (it’s this one: https://cutt.ly/Nkq08Q5 )
I have deactivated all plugins, cleared the cache. I have also removed all custom CSS from the theme.
Right now only the theme and theme plugins are working. I use the same logo for the theme control panel and for the mobile plugin control panel.
In the first image you can see the responsive version of the homepage on a mobile. In the second image you can see an article loaded with tagdiv mobile plugin.
Can you see the difference? The logo is bigger, the menu is out of place, the top menu bar has no shadow…. All these are theme errors. Rather, they are tagdiv mobile plugin errors. Maybe you should check this problem a bit, because it is not very aesthetic.
Cheers, Jose
Hello!
Please do a backup and an update for the theme and plugins.
Make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ;
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results!
Thank you!
Hello!
I checked your website and it seems to work well.
Please try to delete your cache and try again.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
In Chrome Developer Tools: Open devtools, choose desktop or mobile version of the theme, disable cache on devtools, throttle the device to 2g (so you can see what is happening) scroll down to the bottom social media buttons, press strg+r or f5 and start the reload. Than you can see that there are no, really no! fitting thumbnails for images. The whole site is loaded without leaving space for the images, because there are no thumbnails deposited. The only thumbnail that I could find and that is used for post pictures on desktop is tdb_696x0. Here you have set a width. But that doesn’t help anything. You have to define the height to avoid CLS!!! The height is 464px. And 464 px have to be free for every inserted image!
In the mobile theme there is not a single thumbnail defined – not for the featured image and not for the other images in the posts, for example a thumb sized 330x220px.
I wright my articles with the Gutenberg Editor. It must be possible that pictures which are inserted by using the Gutenberg Editor get the right thumbnail sizes, so that there is no layout shift?
Here is a video that shows the Layout-Shifts clearly: https://imgur.com/a/c7WeyPf
It’s a mess!!! It’s a disaster!!!
Greetings Kathrin
Hello !
Please make sure to clear your cache. You may be seeing a cached version.
Thank you !
Hello!
This needs to work if you have alt text set up in your media also.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
It seems to be a plugin conflict. Did you try to deactivate ALL plugins except tagDiv ones, also if you are using cache plugin, deactivate them, clear all cache and try again?
If this problem is not solved after that, then we need to take a look, see what happened there and what to be done.
Please contact us via email at contact@tagdiv.com and provide admin url and credentials and a link to this topic in order to identify you.
Thank you!
Hi,
It seems to be a jQuery problem, normal this problem can be from a plugin conflict or when you use the latest WordPress version 5.6 and you do not have the last theme version, Newsmag 4.9.6 what you can do is to make a full backup and update the theme.
If the problem is still not solved and you checked the plugin conflict (make a test only with theme plugins enabled), the please use this plugin Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Hope this can help you!
Let me know the results!
Thank you!
Hello !
From what I see at the moment on your desktop website, you are using only 1 header.
If you see more headers you will need to check your Cloud library and see how many headers are available in it. If there are more than 1 I recommend you to remove them.
For the mobile issue please make sure that you have cleared your cache. At the moment we cannot see mobile theme active anywhere on your website. Please let us know if it is active and send us a screenshot of your mobile theme settings.
Thank you !
When I create a photo gallery, all thumbnails are visible perfectly and the first 3-4 slides work without an issue, but images after that are not loading when I slide to them. They show when I click on the image and open it fullscreen though.
I think it’s due to lazy loading. I don’t use lazy load of a cache plugin, only Newsmag’s own lazy load.
Hello.
A very strange problem is freaking me out. First of all it seems to work fine on all Android systems. I have tried cache clearing, clean install, disabled plugins, and all kind of stuff like that,
but the loading bar on iPhone stucks every time I am opening a page that is not the frontpage. It happens in both Chrome and Safari on iPhone.
Anyone have a helping hand on this?
You can see a screenshot of the problem på pressing the link:
SEE SCREENSHOT
Hello, My website name is https://holotin.com/. I am facing 2 problems.
1. My initial server response time is more than 4.5 seconds. In GTmetrix, my website gets F (Fail) in the speed test. I want to get rid of that. I have no problem with my hosting providers. The Plugins I am using right now is:
Broken Link Checker
Google Analytics for WordPress by MonsterInsights
Smush
tagDiv Cloud Library
tagDiv Composer
tagDiv Social Counter
tagDiv Standard Pack
W3 Total Cache
Yoast SEO
2. Another issue is related to the menu. In my menu, there is a dropdown menu named ‘MORE’. When I click there it takes me to another link. I want to disable the link when I click on ‘MORE’. I only want when I would take my mouse cursor on ‘MORE’, it will show the submenu contents which are underneath the ‘MORE’ section.
Can you please help me with the issues?
Thanks.
It really helped! It was the cache plugin. Once deactivated it worked. Thank you very much!
Hello,
I saw that an error occurred while trying to install the plugins, please try to update manually => https://www.screencast.com/t/6uyEB9IuM -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, try to deactivate ALL plugins except tagDiv ones, too if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you for your understanding!
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
If you want our team to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Usually, can be from firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, sometimes is possible to be only jquery problems. Those can be resolved using a plugin for jQuery, like Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).
Hope this will help you!
Let me know the results!
Hi,
If you are sure that all the theme requirements are set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ ;
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using cache plugin, deactivate them, clear all cache and try again.
If you tried all these steps and still the problem is not solved, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Hope that helps you!
Thank you!
Hello!
1. If you select the row and hit the delete key from your keyboard, then it should work. Please note that an individual column you can not delete it.
2. This situation appear when you are using the mobile theme plugin and the cache that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
If you have a problem with your cache, then you need first to solve that problem.
Thank you!
Hello!
For this issue, we have 2 situations where can appear the code like this:
1. When you edit simply (without TagDiv Composer) a page, and the result is this: https://www.screencast.com/t/T7G42bZq which is perfectly fine because this page you need to modify with TagDiv Composer
2. When you have on front page of your website this code that means it is from a missing plugin
If you are sure you have all plugins active and installed, then please clear your cache and try again.
Thank you!
Hello !
Please make sure to clear your cache. I have inspected your website using a mobile device and the only difference on mobile when in Landscape is that your header logo does not appear. In rest all the colors are there, everything is as it should.
If you don’t see the differences please make sure to clear your cache.
Thank you !
