- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- TutorialsWhat is Ajax preloading?
Hello,
If the theme version is 10.3.9.1, please make a test only with tagDiv plugins enabled and with the main theme (if you have the child theme select the parent theme). Also, make sure that all theme requirements are set like this guide => https://forum.tagdiv.com/requirements-for-newspaper/
If the problem still persists you can make a test with Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).
Let me know the results!
Thank you!
Hello !
I have tested your website and everything seems in order. The responsive version is actually working. Can you try this from another device and let us know ?
Also make sure to clear your cache.
Thank you !
I followed your suggestions. I also realized that I had not Enabled the newspaper mobile plugin (it was off) then cleared local cache – just cleared cloudflare cache – and it works.
Can you please confirm on your end the images are now showing?
Thank you Vlad
Hello!
You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hello!
You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello !
It looks like your images are not working on desktop too.
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
No, please make sure that you clear your cache. Please follow our guide and make sure that WP Super Cache will be installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello!
You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi Team,
We need an urgent support on this.
Everything was working before theme update, as we done updates on 12th Jan 2021, as This issue is happening after recent theme update and along with all plugins are up-to date. Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP
Kindly help us to solve this issue. Let us know so we can connect over zoom call quickly. To resolve this issue we have tried below steps, but issue still exist:
1. Cleared the cache after updating theme and WordPress.
2. We have deactivated TAGDIV composer and re-installed again.
3. We have deactivated AMP and tagDiv Mobile Theme and re-installed again.
4. We have cleared the cache, but still issue again.
Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP .. in transitional mode.
We have configured Mobile theme setting: (Mobile+Theme) enabled.
Please find the attached link, as we capture all the details of system status and AMP setup.
Document and Screenshot of the details
Our company website is: https://www.transcontinentaltimes.com
Please let us know if we can connect over zoom call for quick resolution.
Hello!
Please try to re-install the plugin and check again.
If the problem persist, then check for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
Let me know the results!
Thank you!
Hello,
MikeKhero, I’m glad that the problem has been solved.
akashtest, Make sure you have the last Theme version 10.3.9.1 and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
If you don’t resolve the problem, please try a jQuery like, Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).
Let us know the results.
Also, we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Hi,
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
Let me know the results!
Thank you!
Hello,
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let me know the results!
Thank you!
I have followed the instructions provided. I have disabled all plugins and tested TagDiv composer and still having the same issue. I was using SEO RankMath and WP Total Cache previously and have replaced them with the recommended Yoest and Wp Super cache and that too did not resolve the issue.
My server specs meet the outlined as per https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
1) the problems of editing “Text with title” . One of the page effected is
https://www.canindia.com/advertise-with-us/
2) Yoest Site Map is coming up with error Sitemap can be read, but has errors, with both Google and Bing. Sitemap link is https://www.canindia.com/sitemap_index.xml
Please let me know want action is required to resolve these issues.
Ah ok. Thanks!
I’ve turned the cache off on that page, and that seems to have fixed the issue (like you said). I will try some more things, now I know the issue.
Cheers,
David
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi Vlad,
I looked at the website on my iPhone and yes the issue was resolved but then I cleared my cache and the issue is back. For some reason the mobile version keeps switching back and forth between two different versions. I also checked it on an iPad and the incorrect version is also showing (along with other inconsistencies which I will mention later).
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know about your results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
This situation appear when you are using the mobile theme plugin and the cache plugin that you have do not has options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello,
If you use the last WordPress 5.6 version, you need to use the last theme version Newspaper 10.3.9.1
Before to update, make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
If you do not want to update the theme, another solution (for the moment) is to try a jQuery like, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Let me know the results!
Thank you!
Hello !
On desktop you can use the mobile viewport from Google Chrome inspector: https://www.screencast.com/t/66Cqm9fpReA press F12 while you are on your page, set the viewport and refresh the page.
Please follow our guide and make sure that WP Super Cache will be installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
