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Vlad S
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have cleared your cache. This is how your website looks to a user: https://www.screencast.com/t/1EF03hl9ghBe

Thank you !

Vlad S
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff

Hi,

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem with this, please provide some screenshots.

Thank you!

Calin
tagDiv Staff

Hi,

I see them too -> http://prntscr.com/pyxtrv please try on your computer with other browsers too, also make sure that you clear all cache browser/website and host.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you have cleared your cache. also provide a link to your website and we will inspect.

Thank you !

Vlad S
tagDiv Staff

ello !

Please make sure you have set the Newspaper Theme Requirements accordingly with our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello!

We have tested this issue and it works fine on our side.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

imussin
tagDiv Member

Sorry, something else went wrong and I think it was either because I toggled that JS Includes To Body option to true or a line of js/css code is being funny because now my header background is gone on desktop: https://prnt.sc/pytrdq

And this is what I’m supposed to see: https://prnt.sc/pytrj5

Any idea why that might be happening? I had temporarily disabled all custom codes but that didn’t resolve the issue. I also reuploaded the pattern but it didn’t show up. I emptied caches, and tried private/incognito modes on different browser with no success.

It could be because of the JS Includes To Body option but if I disable it, all hundred of my images will disappear. Is there any way around the issue?

ClaudiuOvi
Participant
#0

Can’t edit posts or pages. Just a blank screen appears instead of the editor. I tried to clear the cookies and cache, but no results.

Calin
tagDiv Staff

Hi meri and eemskrant2,

Meri, please try the steps from this documentation, this will make your website more faster, you’ll need to check very carefully our documentation.
-> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
-> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/

Please make sure that your host do not have a cache install, unfortunately for the moment I have no news from our developers, sorry!

Thank you!

Calin
tagDiv Staff

Hi,

I’m tinging that you are referring on this ->http://prntscr.com/pyn2o8 if the menu is look normal in Appearance>Menus, the this is a plugin conflict,lease deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

mparlevliet
tagDiv Member

Clearing the browsers’ caches solved some of these issues. Still seeing #3, but it’s not that big of a deal I guess.

Thanks for taking a look.

Vlad S
tagDiv Staff

Hello !

We have investigated your website on Safari and Chrome and everything seems to work out great. Please make sure you are clearing your cache after any change.

Thank you !

Vlad S
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff

Hi,

1. Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit

2. Usually this is a plugin conflict, some times is from WPBakery, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

3. Unfortunately only on cloud template you can change the width, without cloud the only width that you can force are these -> http://prntscr.com/pyj043

4. I think that you want to set 1 solid border around the ads, if is this, then you need to use custom css for theme panel ads -> http://prntscr.com/pyj2p0
.td-a-rec{
border: 1px solid #111;
padding: 8px;
}

Or you can set with tagDiv Composer ad box and set on it the css -> http://prntscr.com/pyj38a after that you can use the right click to save the element and reuse it -> http://prntscr.com/pyj3rr -> https://forum.tagdiv.com/custom-ad-spots/

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

If there is still a problem, please provide some more details and some screenshots.

Thank you!

Calin
tagDiv Staff

Hi,

Usually this is a plugin conflict, is possible to be from WPBakery, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots.

Thank you!

Calin
tagDiv Staff

Hi,

1. Please check our documentation from here -> https://forum.tagdiv.com/facebook-share/

2. If you are using cache plugin, please make sure that you have this option activate in theme panel -> http://prntscr.com/pyhohe -> https://forum.tagdiv.com/ajax-view-count/

Thank you!

eemskrant2
tagDiv Member

I have the same problem since the last update. desktoppages are shown as AMP page. i do not use CDN in WP Super Cache.

Vlad S
tagDiv Staff

Hello !

1. You can edit that by going into Theme Panel – Footer – Sub Footer Settings.

2. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

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