- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hi,
Please make sure that you made the settings as in our documentation for comments, aslo you’ll need to check each posts to see if the comments are allow http://prntscr.com/omv4jd also if you are using a single post templates from tagDiv Cloud Library, check to see if those have the comments set.
Also please check the settings from WordPress for comments http://prntscr.com/omv675
If the problem persists, please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Thank you!
Hi @jamonkey,
Please make sure that the theme was install/update correctly and all the theme requirements are set as in our guide from here.
Also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
If you are using some untested plugins, please remove them and leave just to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate.
Thank you!
Hi,
I have made some tests on my side and the Social Counter seems to works as expected. Please ensure that you are using the latest verso of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate.
Thank you!
Hello,
I have installed the theme with all recommended plugins and have been working with it for quite a while now. Everything works great and the theme is awesome, but I recently noticed that the Social Counter plugin is not refreshing the follower numbers in any of the 3 networks that I have placed.
You can check the site in https://planamayor.com.mx and the counter is within any article you read.
I have deleted any cache I have found in my computer and in my website. Any help here will be well appreciated!
Unfortunately this doesn’t seem to help.
I added the 256mb memory define in wp-config file.
Does it matter where in the wp-config file it goes?
checked the debug line was correct
Assume that the other settings are OK as the current version works OK, it’s just upgrading that’s the problem
Deleted the old theme
Cleared the cache in Chrome
Tried to install update but got the same message
‘The link you followed has expired.’
I’m not sure what you mean by a test page.
There is no option to activate the theme.
In the status for the old version it shows a registration key, with an option to re-set, but not sure what that would do.
Re-installed my backup copy to get back to where I was at the start.
Not sure what to do next.
By the way I have deleted the Newspaper theme from the current live site, so there is only one active copy now working on the local host. Just cannot seem to update it.
Any suggestions?
Hi,
I just noticed that the logo in the footer has increased in size. This was not the case yesterday. I have not added any new plugins or made any major changes. The footer has just changed by itself.
I even uploaded a smaller version of the logo, but it still appears larger.
And I’ve cleared cacher and browser cache.
What setting could have changed to make this happen?
Website is http://www.pittalkasia.com
Thanks
Hello !
Usually the issue about mobile version beign rendered on desktop is due to cache. Please make sure to use a cache plugin ( we do recommend using WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ )
Let me know if this was helpfull !
Thank you !
Hello,
For the GDPR code it’s work now.
For WP Super Cache Plugin, i can’s install it because u use allready the WP-Rooket Pro version plugin and i will generate one conflict.
I will share the problem with WP-Roket support because i must to know exact what it’s the problem.
Many regards.
Hi,
I checked your website and I see that you have a cache problem, the mobile theme version is how on the desktop, we recommend to use the WP Super Cache Plugin
If your code for GDPR need to be set between <head></head> tags then you can set the code in mobile theme analytics http://prntscr.com/omerj7 or in mobile http://prntscr.com/omerqq if this is not working you can try some plugins for GDPR.
Thank you!
Hello!
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Usually this problem is from cache plugin, please deactivate the current cache that you are using and try the WP Super Cache this one was tested with our theme and is working properly.
Thank you for your understanding!
Hello !
As you can see your page looks ok now: https://www.screencast.com/t/9TOx0hkfh .
Please make sure to delete the cache and the browsers cache.
Thank you !
Hi,
Please deactivate all non theme plugins, change the permalinks, clear all cache and check again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Indeed the problem seams to be on the ajax, I checked on may install and this is working normally; please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If the problem persist you can make a theme update to the last version, but please make first a full backup.
Let me know the results!
Thank you!
Navigating away from an AMP page or post will display the mobile theme (non-AMP). So regardless of being on the AMP version of a page, beginning to browse the website there will no AMP anymore.
The logo looks quite small for some reason, looks like it has a limited size. Try to enter this code in the mobile theme CSS section
.td-main-menu-logo amp-img img {
min-height: 100%;
}
It may take a while before changes will be seen in Google AMP. You could try this
– https://developers.google.com/amp/cache/update-cache
Regarding the flag switcher it is the same for me. It does not appear in AMP. From what I can find in a topic they mentioned that for AMP it would be better to use this option
– https://prnt.sc/oltxu2 – https://prnt.sc/oltxwk
– https://wpml.org/forums/topic/language-flags-not-showing-on-amp-pages/
Or consider using the language names instead of flags.
Hello,
I have a problem with the theme panel. It only shows gray and I can not adjust anything.
I deactivated all plugins and deleted the cache.
Unfortunately that did not help.
Does anyone else have an idea
I deleted WP Super Cache long time ago as it virtually had no impact on the speed of the site.
We use Cache Enabler since a few days back.
Further this is not just on one computer, this is a phenomenon on several mobiles and computers. We can’t tell everyone to clear their caches all the time.
Now, the mobile version is back on mobile again and we have not done anything with the site since the last time I wrote (at which time I was shown the responsive version).
Anyway, let’s see what comes out of my email request
Hi,
Usually when the mobile version appear on desktop or vice versa, those are some problem with cache plugin, browser cache, please clear all cache and try again.
We recommend using WP Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Make sure if you have followed the steps from this guide if you want to achieve good theme results.
Also in Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/
If you want to send us an email, please provide as many details you can and some screenshots and a link where this problems can be found.
Thank you for your understanding!
Hi,
It seems to be strange! I have made some tests on my side and the Classic Facebook button work as expected and it is still there -> https://www.screencast.com/t/TpJCviCn19 Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup configuration page.
Thank you!
Hi,
Thank you for the appreciation. Where is that caching setting exactly? All I can find about it is this topic – https://github.com/ampproject/amp-wp/wiki/Post-Processor-Cache
I really can’t say what it does and if you should activate it or not, if you have this option.
We currently provide a mobile theme + AMP solution – https://tagdiv.com/amp-newspaper-theme/ which is all there is to it, install both plugins and activate them, then configure them.
Let me know if you have more questions.
Thanks
Hi,
1. There was an issue in 9.7.3 with the general modal image functionality. That was the message that appeared when clicking on post images other than the featured image, when the modal image setting in the theme panel was enabled.
However this should be fixed now – http://prntscr.com/old3gg in 9.7.4. If you use this version and it is still happening, I suggest that you clear the cache, browser cache, CDN.
2. I could take a look, please post a link to the websites and I will inspect the images. Could be something affecting the thumbnails. The theme should create them properly, but sometimes image optimization or delivery services can cause problems.
Let me know.
Thanks
Hi,
After you made the changes in theme panel, please make sure that you clear all cache and check again.
Logo & Favicon in Newspaper Theme -> https://forum.tagdiv.com/logo-favicon/ -> http://prntscr.com/olcwes -> http://prntscr.com/olcxb4 if you are using the mobile theme plugin, you’ll need to check this section http://prntscr.com/olcxpk
Thank you!
Hi,
Please notice that the Newspaper v9.7.4 is the last version of the theme in order to install it you’ll need to deactivate all plugins and activate theme back only after the update is made, also if you have a child theme, you’ll need to use the one from the last package -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Thank you!
Hi,
Please make sure that you clear all cache and you do not have a plugin conflict, after that you can try again to hide the comments.
Also please notice that non of the grids do not have pagination, only the blocks;
If there is still a problem, please provide me a link where I can inspect this problem with comments.
Thank you!
