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Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If the problem is still there, please provide a link were I can investigate this problem.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If the problem is still there you can delete the theme and install it again, in this way if you have some code in them files this will be removed.
Thank you!
Hi,
I checked your website and now you are not using any logo -> https://www.screencast.com/t/W0VELYVtvqv
Please make sure that you set the logo like in our documentation -> https://forum.tagdiv.com/logo-favicon/ also please clear all cache after you change the logo.
Thank you!
Hi,
You get an error in console -> https://www.screencast.com/t/w4Pcs2wgevj3
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Also please try to set some size for desktop ads -> https://www.screencast.com/t/nDibC8dPevcw
Using other ads -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Custom ad spots -> https://forum.tagdiv.com/custom-ad-spots/
Thank you!
I had installed and activated several plugins and discovered that I couldn’t edit any post (i.e., wp-admin/post.php?post=1&action=edit would return a blank page, with no editing interface).
By a process of elimination, I discovered that, by deactivating the tagDiv Cloud Library plugin I could regain editing functionality.
So I started systematically looking for interactions. I started with only (a) tagDiv Composer and (b) tagDiv Cloud Library, I could edit.
But then adding just one of several plugins killed my ability to edit. The ones I’ve tried to add one at a time are: Askimet Anti-Spam, WP Fastest Cache, WP Super Cache, AMP, and then I stopped experimenting.
This appears to be a pretty broad conflict between tagDiv Cloud Library and other plugins.
One thing I’m not clear above with Cloud Library: If I use it to import and customize a template, can I then deactivate Cloud Library? If so, that could be a workaround: just deactivate Cloud Library except during the short period I need it to import/customize a template.
Hi,
I grab my phone to see how my theme was working and there is an error. The mobile version does not display at all. I receive the following message “The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the results”. I already cleared the cache from my server, but still I see no results
Thanks
Hi Catalin,
I dont think you are understanding my request. There is CSS already in PLace, which is hiding the original Theme Header Ad.
The Ad that is currently visible in that page was added via TD Composer.
I want not to just “Hide” the Top Banner Ad that is get injected by via Theme Panel, I want to “Completely Remove from specific pages”. I tried the code above and it didnt work. I emptied my cache and it would always show up, which is why i ended up applying css to hide it.
I am just wondering if you can help me troubleshoot the code written for header-style-6.php
<?php if (td_util::is_ad_spot_enabled('header')) { ?>
<div class="td-banner-wrap-full td-container-wrap <?php echo td_util::get_option('td_full_header'); ?>">
<div class="td-container-header td-header-row td-header-header">
<div class="td-header-sp-recs">
<?php if ( !is_page('1027') {locate_template('parts/header/ads.php', true);} ?>
</div>
</div>
</div>
Hi,
I made some test with WPForms and for me is working normally -> https://www.screencast.com/t/ytx1T0aoC3vr please make sure that you configure the wpForms link in documentation -> https://wpforms.com/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you.
Hi,
1)Yes, the AMP will work for all the pages but only if you will use the Mobile Theme. Otherwise, only the single pages will be discoverable by the AMP (simple pages which are not created with page builder).
2)Please check the following useful guide for How AMP Works -> https://www.ampproject.org/learn/about-how/ -> https://dynomapper.com/blog/21-sitemaps-and-seo/243-what-is-google-amp-and-how-does-it-work -> https://www.searchenginejournal.com/difference-accelerated-mobile-pages-amp-mobile-friendly-pages/172967/
3)We only recommend the WP Super Cache plugin.
4)You need to check the AMP core file and edit it from here -> https://www.screencast.com/t/puEc7wC3
Thank you!
Hi,
Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
Thank you!
Hello, thanks so much for your reply.
There’s indeed text description in place of each list, as you can see on the text editor: https://prnt.sc/n31q34
Only on this post it’s not working.
I have similar configuration on another post: https://www.seniberpikir.com/theme-wordpress-terbaik-untuk-personal-blogger/ and it works perfectly fine as it should.
When it worked out fine, another problem showed up when the images aligned to the left and converted into small-sized images (their sizes are actually above the content width). So I modified the smart list CSS to make the images 100% width.
After some time, the issue showed up and I’ve removed the CSS modification, cleared every cache there is, and the problem persists.
I’ve also deactivated all my plugins, used another theme and switched back to newspaper, view the result in incognito mode, and nothing’s changed.
Also, I’ve tried using other smartlists, still nothing works.
What could be wrong?
Hi,
This is a common issue when using CDN or a very strong cache.
We can only recommend wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
As for CDN:
https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
Hi,
This problem is usually caused by some plugins that create some conflict ( untested plugins), please deactivate all non theme plugins, also if you are using child theme ( or cache plugin ), clear all cache deactivate the cache/child plugin and try again.
Please make sure that you set the amp like in our documentation
How to Make an AMP Ready Website with Newspaper Theme -> https://tagdiv.com/amp-newspaper-theme/
Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
-> https://validator.ampproject.org/
Also please check some similar topics -> https://forum.tagdiv.com/topic/amp-problem-4/
Thank you!
Hi,
If you did not solved the problem with 500 errors, this problem in some cases is provide by a low wp memory
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.
If the problem is still there https://www.dropbox.com/s/a2vyb7jqt8l231l/frontpageproblem.png?dl=0 please provide a link were I can inspect this code ( [vc_row][vc_column width=”1/1″]).
Thank you
Hi,
The problem with the mobile version that appear only sometimes can be a plugin conflict with untested plugins, please deactivate all non theme plugins, also if you are using child theme ( or cache plugin ), clear all cache deactivate the cache plugin and try again.
The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the mobile editor, also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se
Thank you!
Hi,
There were some more reports from our users regarding the ads size on mobile.
We did a few tests on our site,but the adsense ads were displayed correctly
– https://www.screencast.com/t/J3tQnujr – https://www.screencast.com/t/VQjC6psBHL
Please try to set a fix size for mobile ads -> https://www.screencast.com/t/bAo1WWn4KR clear all cache and see if the problem is still there.
Thank you for your understanding!
BTW, I have cleared the cache and re-saved the permalink. Still showing a 404 error.
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please try the regenerate thumbs -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Also please check for wordfence and put the firewall in learning mode (or disable any other firewall). This is the most common theme panel blockers.
Thank you!
Hi,
This problem in some cases is provide by a low wp memory
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.
Hope this helps!
Thank you!
FYI, I had to post a new post (maybe it cleared a cache or something) after I activated divcomposer.
Thank you.
Hi,
Did you have added the font from here -> https://www.screencast.com/t/agwvgiK03H? Clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you!
Hi,
Also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins, also if you are using child theme ( or cache plugin ), clear all cache deactivate the cache plugin and try again.
Also please check a similar topic ->https://forum.tagdiv.com/topic/issue-for-amp-by-google-telling-me-missing-embedded-video/
Thank you!
Hi,
This is a common issue when using CDN or a very strong cache.
We can only recommend wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
As for CDN:
https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
