No search results were found in Documentation!
I deleted all cache and disabled the plugins… the option still not showing.
Plugin changes done recently…
Replaced Yoast SEO plugin with Rank Math SEO
Replaced WP Fastest Cache plugin with WP Super Cache
Hello ndubest20,
Disable all of the untested plugins, clear all the caches and check the results. If the problem is still there, provide your website URL.
Hi,
I think is referring to this file https://www.screencast.com/t/d0Q1GBnOr
You can try to optimize your website
There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
And see if the problem is still there.
Thank you for your understanding.
Hi,
Please notice that your image are very wide and that’s why it looks so on the mobile, sorry! Change the image to another one, clear all the caches and check the results.
Thanks.
Hello,
Please check the system status parameters and increase all of these according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Clear all the caches and check the results.
Thanks for your understanding!
Hi,
Please update the theme via FTP way, clear all the caches, purge CND files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
Thanks for the message!
Hi,
Unfortunately, please notice that we do not have any bad reports in this case, sorry! Try to make a new clean install without any untested plugins, clear all the caches and check the results. Make the theme install via FTP way because this is the surest method in this case.
Hope this helps and let us know how it goes!
Thanks.
Hi,
I think you have some plugins that interfere with our theme:
https://www.screencast.com/t/8ejzOhf8ky
https://www.screencast.com/t/LFR3PPAik
https://www.screencast.com/t/tYNDWwwP97bM
Please deactivate all plugins, clear all cache, and try again.
Thank you for your understanding.
Hi,
Please provide some more details with the problem you have, and some screenshots would be very helpful.
Please try to deactivate all plugins that are non theme, clear all cache and try again.
Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Is possible tat you need to increase wp memory
Let me know the results.
Thank you for your understanding.
Hi,
Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Also, ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please provide some useful screenshots with the problem so I can identify it closer.
Thanks for your understanding!
Hi again,
Sorry for the image problem. This is the image that GTmetrix support team send me: 
I don’t think that the problem occurs because of the plugins because I only use WP-Supercache, tagDiv Speed Booster, and other default tagDiv plugins ( tagDiv Composer and tagDiv Social Counter). In other words, there is no extra plugin that I use.
Can you please analyze the image that I’ve just send, maybe you can be more clear about the situation.
Thanks in advance!
On mobile, I get two rows of the same social media icons on the front page of https://laiglesiadediospanama.com/
I have looked all over in the Theme panel and other places to figure out why, but cant find what I need to disable.
Also, on mobile and on desktop it takes me to the wrong YouTube channel if I hit the YouTube channel icon on the main page. But when I hit the YouTube icon on the top bar (or in the top of the mobile version) it takes me to the right place.
It shows the correct channel for the other social media I have there.
I have placed the # value in the Youtube field under Social Networks / inside the Theme panel, but that doesnt change it.
I switched to another computer to avoid clearing cache on this one, and it opens up under the wrong YouTube channel
Just for your clarification: the following link is indeed the right youtube channel: https://www.youtube.com/channel/UCtIRoLxwIwrchIhw9IAK30Q?view_as=subscriber
But for now, I want o use this other one: https://www.youtube.com/channel/UCFg3Vufu6lQik2PFQrFL8iA
I used another Youtube channel with thousands of subscribers, and still get the wrong one opened up.
Do you know what the problem could be?
Is there a way to change some english text such as “share” (if I activate that option) or “Follow us on Instagram” which is currently active? the site is in spanish. Is not a great deal, but if possible, I would like these to change to spanish. I di notice that the “english” labels on the right side bar can be changed to spanish by going to the widgets section, but there is no widget in the footer area that I can change.
Finally, since I have drafted all the default articles I noticed that the categories under the TagDIV Popular Category widget got a little messed up. I added a new TagDIV Popular Category on the right sidebar and it pulled the same categories like the original TagDIV Popular Category. I am assuming that as I start posting articles, it will automatically change, but, is there a way which categories I want and which ones I don’t want?
Thank you
Hi,
Also you can use mobile theme -> https://forum.tagdiv.com/the-mobile-theme/
You can try to optimize your website
There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
Thank you for your understanding.
Hi,
Please try to deactivate all plugins that are non theme, clear all cache and try again.
Also you can get the template again from the tagDiv Cloud Library and see if the problem persist.
Thank you for your understanding.
Hi,
If I understand correctly you can not save the Japanese translate from theme panel.
https://www.screencast.com/t/ytiM2L6YM
https://www.screencast.com/t/6B7XO7MER
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Also if you have other plugins that are non the please deactivate them clear all cache and try again ( https://www.screencast.com/t/FYgFKqegX ).
Let me know the results.
I have used w3 total cache. That caused the issue
Hi,
I can’t view the image you posted – https://www.screencast.com/t/n68iIEwm
The theme javascript is minified, the CSS can be minified. So the problem would be with this inline javascript you mention.
Does the same happen if you test with no plugins except theme plugins active (clear cache before testing if possible)?
Hi,
The code in the custom CSS is loaded at a later time, so the images may appear in their initial position, and then the custom CSS will be loaded.
A solution would be to load the custom code with the theme stylesheet, try to enter it there at the end (there you have to wrap the code for each device in media queries)
– https://www.screencast.com/t/wRx3yytYXUvm
– https://www.screencast.com/t/khP8q3CV
– https://www.screencast.com/t/HdcoMy3o
This effect should be reduced or removed if you will use a caching plugin to serve cached content to website visitors (non-logged in).
You could reduce the images with CSS by setting a max-width to them (height should be auto). Maybe that will work, you could try it. Further positioning or CSS code you use should not affect the image quality. Basically this is what retina does, displays double the image size.
Hello @Catalin,
It doesn’t seem to work on my web, I don’t know why, I’ve tried on another website and it works, but on my personal web it doesn’t work (I’ve emptied cache).
https://fotos.subefotos.com/4897bdc1658419e3864280610c32db67o.jpg
https://fotos.subefotos.com/dea004a4a82aa2513eaa6b1a3217c004o.jpg
My web: https://bit.ly/2KB9tuB
Can you check please?
Hi,
Try to make a new clean install via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.
Thanks for your understanding!
Hello,
Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, make sure that your system status parameters are correctly increased accordingly to our theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Thanks for your understanding!
Hi,
Thanks! I installed the updated theme via FTP, cleared the cache, but it still has the same issue. Is there something else that needs to be done to fix this issue?
Have a great day!
Hi,
I believe that is the case. We tried to optimize the demo website for good results. There will be overall performance improvements made in the theme in coming updates, to further optimize speed.
For general theme requirements this would be the guide for a proper functionality
– https://forum.tagdiv.com/requirements-for-newspaper/
There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
Thanks
Hello,
First of all, make sure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, if you are using some untested plugins, you should remove all of these. Notice that the Smart Lists are more sensible and if these are not correctly set up might appears some errors. If you need more assistance, in this case, provide your website URL so we can take a closer look at it.
Thanks.
Hi,
Where is this slider located exactly? At the moment I see a big grid in the homepage, followed by blocks 3.
The theme grids, blocks, sliders etc will show content according to the filtering and sorting chosen. If you use a latest sorting, then they will display the latest posts from the categories used in the filter.
The situation you are describing could be caused by caching. The theme by itself doesn’t have any caching. Usually it is a caching plugin or server cache that delay the data from being refreshed. So if you are not seeing the latest published posts where they should appear, that would explain it.
I currently see posts from as late as 23.11 in the grid at top
– http://prntscr.com/lngys4
Those should be the latest posts from what I can see.
Thanks
