Search Results for 'cache'

Hello alexjay020,

Please update the theme to the latest version of it (v.4.5), remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks.

Hello Valerio,

If you are using the Blog page, did you have tried to create your own custom Sidebar and set up from here -> https://www.screencast.com/t/ySyQLkgAqJ? If not, try to make this set up, clear all the caches and check the results.

Thanks for your understanding!

Hello spu,

I have checked your website and it seems to work as expected! I did not saw any such a problem with it. Please notice that the WP-Rocket and Autoptimize plugin has not been tested with our theme and we cannot say for sure that all of these will work as expected with the theme, sorry! Regarding on Cloudflare, ensure that you have correctly set up it according to our documentation from here -> https://forum.tagdiv.com/cloudflare-cdn/ We recommend using the WP Super cache because that plugin is fully tested with the theme.

Thanks for your understanding!

Hello Tibbar,

I have tested your website on mobile devices and the hamburger menu seems to works as expected, without any problem, sorry! Try to clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hello mf_srls,

Please keep in mind that the Roboto and Opens Sans fonts are used default by the theme and there is no solution to disable them. If you want to make deeper changes in this regard, you should check the td_config.php core files and from here you should change the default theme fonts which are Open Sans and Roboto with your desired one, like this -> http://screencast.com/t/YXUNUqxE. Also, if you want to remove the Roboto Google Font you can try to remove from there, clear all your caches and check the results. For more information about this regard, please consult the following topic here -> https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/

Hope this helps!

Thanks.

Hi,

@darknrg Be sure to clear the cache if you use any, also the browser cache (force refresh the page with Ctrl+Shift+R). That should work. If the mentioned code is removed the image will not load anymore, but caching could prevent the change from appearing.

Or you could go about it in a different way and not remove the code. This demo customization with the image background will apply only to header style 9.
If you select a different header style (style 10 is similar to 9 but with a centered menu) then the image will not load and you can set your own in the theme panel.

Please let us know if you have more questions.
Thanks

Hello Dansports,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the link of this topic so we can quickly identify you. We need the full CPanel access for more further deeper investigations.

Thanks for your understanding!

Hello lukferroni90,

Please notice that we have tested your website for more Ios devices and it seems to work as expected, without any problem, sorry! Try again, clear all of your caches, browser caches and check the results.

Thanks for the message!

Hello admin-tfspriceaction-blog,

Please update the theme to the latest version of it, clear all the caches and check the results. Also, ensure that you have respect all the needed rules in order to make your menu/mega menu according to our documentation from here -> https://forum.tagdiv.com/main-menu/ -> https://forum.tagdiv.com/mega-menu/

Thanks for your understanding!

Hello onpro,

Provide your website URL so I can take a closer look at it. Also, if you are using some untested plugins, please remove all of these, clear all the caches and check the results.

Thanks for your understanding!

Hello waqas,

Update the theme to the latest version of it which is Newsmag 4.5, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hello mjkr00,

Did you have checked your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If not, increase them according to this documentation, clear all the caches and check the results.

Let us know how it goes!

Thanks for your understanding!