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This sounds like you are using a caching plugin. Try clearing the cache after a new post, and hit F5 on your keyboard when on the home page.
Hello tabesuki,
I have inspected your website and I have noticed that it could be a temporary problem with your opacity for the others images. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer or TD Composer, clear cache and reset CDN files if you use it. Here -> https://www.screencast.com/t/A673riru you can see some errors in your console. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello darkeye,
I suggest you to enabled the TD Composer and try to recreate the homepage layout with other shortcodes of elements, clear all the caches and check the results. Please use the following tutorial in order to achieve well results. https://forum.tagdiv.com/tagdiv-composer-tutorial-2/
Thanks for your understanding!
Do you have an updated version of WordPress? 4.9.6?
Also disable all untested plugins and check again.
Remark
The theme Recommended (tested) plugins:
WordPress SEO – SEO plugin
WP Super Cache – caching plugin
Contact form 7 – used to make contact forms
WooCommerce – eCommerce solution
bbPress – forum plugin
BuddyPress – social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Wp User Avatar – Change users avatars
Jetpack – plugin with lots of features *it may slow down your site
Hi,
The problem should be from here -> https://www.screencast.com/t/JxwdTj44Cq I saw that you have only one website URL to HTTPS and the other one you have the only HTTP. Also, these settings do not appear on your backend page and therefore you should access your wp-config and define in that file with HTTPS for both, clear all the caches and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your credentials (wp-admin) and FTP access so we can take a closer look at your setup page.
Thanks.
Hello Sang Nguyen Quang,
I have tested on my side and everything seems to work as expected, as you can see here
-> https://www.screencast.com/t/x1RXTyLskB Try to clear all the caches and check the results.
Hope that help!
Thanks for your understanding!
Hello Philip Brookes,
It seems that your mobile layout is loaded on desktop view. This problem may happen due to a CDN, server caches, browser caches or something like this. Try to clear and purge all of them, use only the required plugins and check the results.
Thanks for your understanding!
Hello forevermogulmag,
I have inspected your website on IE and the “HOT THIS WEEK” section seems to work as expected, as you can see here -> https://www.screencast.com/t/6dP2lyCs0X Also, I checked your console and I saw that you have some errors and noticed that you are using some untested plugins which can interfere with the theme core files and causes all of the unknown issues -> https://www.screencast.com/t/EjZzpsZZvfm If you will check our demo preview, you will see that the menu bar are fully responsive to each device. I suggest you make a new clean install to another subdomain for testing, remove all of the untested plugins and use only required them with the theme, clear all the caches and check the results.
Thanks for your understanding!
Hi,
Please provide more details, what exactly you are trying to do and what is the problem. I could suggest that you clear your cache if changes made in the backend are not displayed on the actual website.
Hello whatawawu,
Do you have installed the latest version of the theme via FTP way? Do you have the latest version of each required plugin? Do you have cleared all of your caches before checking the results?
If the problem is still there you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.
Thanks for the message!
I am doing a test in stage site. Not able to see image but when i click inspect in chrome or inspect element in firefox image is visible. During further test i found below.
When the page is loading css class for the image is “td-animation-stack-type0” this have opacity as “0”. When i click element class is changed to “td-animation-stack-type0-2” this does not have any opacity.
http://staging-vinavu.kinsta.com/2018/05/21/this-is-arena-live-blog-test/
in above pls check image inside “live-message–container” class
If working correctly pls try clear cache or in incognito mode.
This issue is intermittent.
Hello whatawawu,
Sometimes, the TD Composer button from your backend could disappear due to your caches. Tap CTRL+SHIFT+R and check again.
Thanks.
Hi,
I don’t understand why my previous ticket has been closed ¿?, the cache has purged, Cloudfare, Server an Plugins, but the issue persists.
Oh, sorry Catalin, it’s my keyboard auto type.
I have re checked and confirmed that featured image settings is enable for my post and cleared cache but still the same
Hello kaydotng,
I’m Catalin and not Catalina, sorry! I have checked your website and I saw that you are not using the featured images at your posts and that’s why you do not bring images in blocks. Please check here -> https://forum.tagdiv.com/featured-image/
Clear all the caches and check the results.
Thanks for the message!
Hello kurdi,
I have made some tests on my side with this sorting on pages on blocks and it seems to work as expected, as you can see here -> https://www.screencast.com/t/oWEDhBru Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which can break the theme functionality, clear all the caches and check the results.
P.S Please notice that your support has been expired, as you can see here -> https://www.screencast.com/t/5KuvxMWRBC
Thanks for your understanding!
Hi,
We will try to reply as soon as possible. Please notice the support hours displayed in the top forum banner also in the sidebar.
Also as a side note, please try to not reply in your own topic more than once, unless absolutely required. That will refresh the topic and delay our response. We always answer from oldest topics to newest.
Regarding the issue, from what I can see at the moment you do not have the mobile theme active. When activated the homepage will be the predefined mobile page
– https://forum.tagdiv.com/the-mobile-theme/
Issues with the mobile theme not working correctly are in almost all cases related to caching used and CDN maybe. We recommend the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
And CDN with this configuration if possible
– https://forum.tagdiv.com/cloudflare-cdn/
Let us know.
Thanks
hi, I recently updated my website with your theme and I noticed a slowdown in performance. The site continues to load as if there were some background process that fails to load. On the homepage, for example in the slider images just below the featured images, the first img load and the rest remains empty or it load after 3 min.
Can you tell me what’s wrong with the site? The plugins installed are those suggested by you plus 2 extra (which do not affect the upload because trying to disable it does not change anything).
I could not install WP Super Cache because it says “not supported”. And the only warning I see in system status is this Speed Booster v4.9.3 – Disabled – incompatible plugin detected: akismet / akismet.php
I also have the jetpack plugin (by default) and disabled lazy load and other stuff.
Also Regenerated Thumbnails.
Tried to follow your guide for a faster website but I can not understand much …
Hi,
So when the cache plugin and Yoast are active the website is broken, that is unusual. Could you please try as a quick test to deactivate all other plugins, leave only theme plugins active, the cache plugin and Yoast. Clear the cache as well. Check if the website displays properly. Let us know.
Also take a look at the theme requirements, insufficient resources can cause problems
– https://forum.tagdiv.com/requirements-for-newspaper/
Thanks
Hello israel,
This problem comes from your CDN and I recommend you to purge all of CDN files, clear all the caches, browser caches and remove all of your server caches check the results.
Thanks for your understanding!
Hello leanjucas,
I have inspected your website and I saw that you are not using Featured images for those posts -> https://www.screencast.com/t/7DLFt1Xu and that’s why you do not bring any image on the block and also, I have noticed that it could be a temporary problem with your opacity for the others images. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello Michael,
First of all, please try to make a new clean install to another sub-domain for testing, clear all the caches and check the results. Also, if you are using some untested plugins, try to disable all of these because these can interact with the theme core files and causes a lot of unknown issues.
Thanks for your understanding!
Hello a h,
Do you are using some untested plugins for your Widgets? Try to disable all of them and leave just to active only the tested plugins with our theme, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello @Catalin ,
Sorry but I dont know why not run:
https://fotos.subefotos.com/ab489fa327779bc172abb8c133e8da19o.jpg
url: encantadordeperros.com
I put the code, delete caché but… not run.
Can you help me please?
PD. yes, I use your theme in my website always 🙂
Hi Chris,
You should provide your website URL and some useful screenshots of the problem. Before this, I suggest you make a new fresh install to another sub-domain for testing and use only requested plugins, clear all the caches and check the results. Keep in mind that we do not have any bad reports regarding on media queries and everything should work as properly.
Thanks.
