Search Results for 'cache'

Hello munvik,

Make sure that you are using the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. Increase all system status parameters to our guide.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello chintakdholakia,

Try to update the whole theme via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks.

Hello onepiecemaster,

Please download the latest version of it from Theme Forest and install it via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/, clear all the caches, remove all of the untested plugins and check the results.

Thanks.

Hello ReyhanAF,

Sorry but most likely, these errors happen due to a ba theme installing. I suggest you make a new fresh install from scratch to another sub-domain for testing via FTP way because this is the surest method in this case, clear all of the untested plugins if you are using something like this, clear all the caches and check the results. Everything should works as expected.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello b.bennion,

Unfortunately, please keep in mind that we do not have any bad reports in this case and we cannot recreate this problem, sorry! Make sure that you are using the latest version of it, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello tellpost,

Increase all the system status parameters to be according to our documentation from here -> clear all the caches and check the results. Also, if the problem is still there, please make a new theme installed and update all the plugins to the latest version of it with the version which comes bundled with the theme core file.

Thanks for your understanding!

Hello,

Take the new theme packet from Envato Market and update the theme to the latest version of it, clear all the caches and check the results. Everything should works as expected.

Thanks for your understanding!

Hello Asamblea,

Please clear all of your caches, purge CDN files if you are using the CDN system and check the results.

Thanks.

@Stefan Please try again, make the modification as mentioned in that file, the scroll will appear like this
– https://www.screencast.com/t/9F8dXKf1wvy
Clear the browser cache after making the change.
The composer does not have a scroll bar by default, we might add one in a future update.

Hello munteanuvioleta2016,

Make sure that you are using the latest version of the theme, clear all the caches, purge CDN files and check the results. Disable all of the untested plugins and check the results.

Thanks for the message!

Hello irfan.id,

Unfortunately, the theme does not have any such an option that allows you to turn off the Google Fonts for your website, sorry! We do not have any bad reports in this case and also, we cannot recreate this error. Make a new fresh install via FTP way, clear all the caches and check the results.

Thanks for your understanding!

Hello modernblackgirl,

If you want to get rid out all of the social counter functionality, you should simply remove the plugin from WordPress, clear all the caches and check the results.

Thanks for your understanding!

Hello raebild,

Most likely was a cache problem which was resolved in a while. It’s good that’s working.

Thanks for your understanding!

Hello Fabio Russo,

Sorry! This functionality should works as expected because it’s tested with the theme and it seems to works good. Remove all of the untested plugins, clear all the caches and check the results. If you cannot accomplish this, try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and check the results. Otherwise, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello raebild,

Our recommended caching plugin is WP Super Cache. If you are using another one, we cannot say for sure if it will work or not. Check it and make sure that you have clear all of the caches from the plugin, browser cache and refresh your page with CRTL+SHIFT+R and check the results.

Thanks.