Search Results for 'cache'

Hello radis92,

In the past, we had a problem with demo content but now it was solved. You should update the theme and then, try to import only the demo without content, clear all your caches and check the results.

Thanks for your understanding!

Hello,

Do you maybe have a user role editor plugin installed? Our theme does not offer any control over the content based on the user role.

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Lavesh,

Ensure that all of your used blocks thumbnails are enabled from Theme panel, like this -> https://www.screencast.com/t/b89rYM1e8 Clear all your caches and check the results.

Thanks for your understanding!

Hello Mangus,

I have inspected your website and I did not saw any English posts when the Danish language is on using the WPML plugin. Also, I notice that you have some errors through your console which come from your end. If you want to achieve best results you should use the latest version of the theme and also, if you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and check the results.

Thanks for the message!

Hi,

I have inspected your website but I do not see this problem at the moment
– https://www.screencast.com/t/5yNc6CuDU
– https://www.screencast.com/t/us20kPFsD
– https://www.screencast.com/t/LDflxvnLt1z
If it is an intermittent problem, and you are using WP Super Cache you can try the solution provided in this topic – https://forum.tagdiv.com/topic/mobile-theme-issues-5/
Hopefully this will be fixed in future updates for the caching plugin.

Thanks

Hi,

The social counter issue with the token not being generated was fixed. Please download the latest theme package and update the plugins provided accordingly. Then try and configure the social counter again, using this guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Before you begin, it is very important that you clear your browser cache. Example for chrome –
– https://www.screencast.com/t/f9Q66lPx1fY
After successfully setting up the social counter, clear any caching installed if you are using it. Please note that there could also be some delay for the data to refresh.

Thanks

Hi,

Try adding the image for the post like this – https://www.screencast.com/t/v5QTmSxv
This should override any image used at the moment, and display the one set there. After setting the image you want, please clear your cache. It should work properly then. Also the plugin that you seem to be using for sharing could need further configuration, maybe it is the cause. Try using the default sharing as a test.

Thanks

Hello vikaskukreja83,

Ensure that you right added the size of your image from post editor, like this -> https://www.screencast.com/t/w7PPwpfAzt Select the full size of the image. Probably, you have accidentally selected the thumbnail size and that’s why you bring this error. Please ensure that all of the thumbnail settings are set to “on” in the theme panel, and then try the thumbnail regeneration per the following suggestion here: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Pete,

There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello WakeUpCallProject,

I have inspected your website and I saw that you are using the Header Style 8 which has a central logo set it by default and then, with a CSS custom rule, you aligned it to the left. This thing happens due you have 2 rule over your logo. The default one which is written in style.css and the second one which is written in custom CSS box.
This behavior appears when you have additional customization through custom CSS code and also, I suppose that you are using the Speed Booster plugin. Please notice that the CSS are working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello jonathomp,

Please keep in mind that Visual Composer has not be activated or purchased. This plugin come bundled with the theme core files and you should enable it from Theme panel->Plugin section. For more information about how you can install and use Visual Composer, please consult here -> https://forum.tagdiv.com/how-to-use-visual-composer/
I suggest you make a new clean install from scratch via FTP way because this is the surest method in this regard, clear all your caches and check the results.

Thanks for the message!

Hello nkodgh,

I have inspected your website and I saw that you do not have any source in your meta info container, like here -> https://www.screencast.com/t/yS6GvZEd. Do you have added it as my above example? Please try again with more attention, clear all your caches and check the results. As you can see, I have tried at my end and seems to work as expected. Most likely, it is your mistake.

Thanks for the message!

Hello John,

Please ensure that all of the thumbnail settings are set to “on” in the theme panel, and then try the thumbnail regeneration per the following suggestion here: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Clear all your caches and check the results.

Thanks for your understanding!

Hi,

The Big grids are displaying properly, but I cannot seem to figure out what is wrong with the rest of the page.
I suggest you disable all your plugins except Visual composer and the mobile theme if you have it active, clear your cache then check to see if the blocks are displaying properly. Try editing your page, remove and then reset these blocks on the page. Please also make sure you are using the latest Visual composer provided with the theme as well as the mobile theme plugin, which you could uninstall and upload again to see if the problem is fixed.
Please let us know how it goes.

Thanks

Hello srampia,

Try to regenerate your thumbnails using the Force Regenerate plugin, clear all your caches and check the results. After this, if your problem is still there, please provide your website URL so I can take a closer look. Notice that if you are using some untested plugins, try to disable all of these and check the results.

Thanks for the message!

Please clear the cache as you may have a strong cache affecting your site. Also please contact your host and have them disable any hosting side cache as this seems to be more and more popular and wordpress has issues with a hosting cache.

Thank you!